Service is top notch, way better than hours spent online with customer service…read more I have had to visit the store multiple times for assistance with online support errors and Dave was more than willing to assist to ensure issues were resolved. Highly recommend this location over all other stores.

I'm here at the Sandusky Verizon store on Perkins Avenue and Dave just sold me a new Verizon cell…read morephone and he's done such a great job helping me because I'm a person that doesn't know that much about cell

From the start, the installer was very disrespectful and rude, showing poor customer service skills…read morethat necessitated intervention from his supervisor. Ultimately, the installation on my car was only partially completed; the rearview camera was not installed correctly and could not be connected to the app. I did not realize this issue until after I left the store, despite having paid for the installation of both the front and rear cameras.

Geek Squad is a joke. After spending nearly $1,000 on an HP laptop, I talked to a Geek Squad guy…read morewho told me it's hard to transfer data from my current Dell laptop to new HP lapto. He said I'd have to buy a special cable at Best Buy to transfer the data. Wouldn't you think that if the sell that cable, the Geek Squad would have access to it? I tried calling the store manager, and after an extended wait on the phone, ended ap talking to a guy in the Philippines who never seemed to grasp my problem. I obviously bought my computer elsewhere.

Bait and switch I…read moresigned up for your internet plan that would have allowed me to suspend my service every other 6 months. I didn't even get a chance to suspend it one time. I called to do so and was informed in order to keep my modem and the account open, I now needed to give them an extra $300.00 a year. I was finally forced into a $20.00 month plan so I could keep my service. You lied! Also your social media staff should be fired since the last pertinent post on FB was February, 2023. Sincerely, Aggravated with corporate greed.

From the owner: Visit the T-Mobile store in Sandusky and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 4917 Milan Road #10 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

A couple months ago I received an offer for a new phone online. At the store I was denied this…read morephone. When I explained I could go across the street to T-Mobil and get a new phone at a better monthly price they told me, "go ahead." I did go ahead and I have MUCH better service and POLITE sales people. The reception is much better and I am very satisfied with what I now have.

This place is so unhelpful!…read more 2 weeks ago I tried to reach anyone at the store. They do not answer their phone. Tried calling many times and just get lost in automatic phone response H#LL. You are never directed to a human being at the store. I've called the minute they opened, so I can't imagine the store is completely full of customers and they are unable to answer calls. I eventually got redirected to the main headquarters. My Dad drove in person hoping someone would speak to him. Verizon had mistakenly sent him some equipment. The store took the items back but refused to stop billing him for these items. They won't help him reset his PIN and therefore that is the excuse to keep charging him for services that he doesn't use. SHAMEFUL!!!!