I had a bad experienced with the guy name Jacque . he was very mean and over talk me. I never met a…read moreperson with a nasty attitude. I can't believe this company have somebody working for them.

I've been trying to deal with Ed, Shelby and Amanda in the [lack of] service dept. I'm taking my Rv…read moreto another dealer 300 kms away just so I don't have to deal with their incompetence. Woody's won't be getting a single nickel of my money.

Don't get SCAMMED in to buying an rv at this dealership. I bought an rv from here and it's taken…read morethem 4 months to get it ready. I've had to waste money on cabs going back an forth because they couldn't uphold the conditions of the bill of sale. I received the rv in a dirty condition. (No attempt at detailing) I'd like to say thanks to Anita since she was the only person with any knowledge at this dealership otherwise I'd like to give negative stars. I would never recommend this dealership to anyone. Stay away if you don't want a headache. Picture clearly shows how bad I received it. I spent 5 minutes with some basic cleaner and a brush after it rained to get it to this. Complaints have with been filled with amvic and bbb.

I took our unit in for repair, I was to be told that service would take 5 to 7 days and wasn't very…read morepoor service and very unprofessional communications from service manager. if you buy a unit from Western RV in Leduc take it to Leduc for service.

What a breath of fresh air Integrity RV dealership is! I will only be using Integrity RV from now…read moreon for my service. I had a problem with my monitor panel and radio since I hooked up my batteries wrong and blew some fuses. Jason the service manager goes in and fixes the problems in 10 minutes hooks my batteries up correctly and says No Charge. I'm so glad I met Jason and Integrity RV. Integrity RV really works hard to please and get your business To show the contrast to another RV dealership who I had used in the area for many years unfortunately changed hands last year under new ownership. After being told it would cost me next to nothing to lubricate my slide out they charged me $100. extra over and above the other work I was having done. I totally felt ripped off and that's why I decided to go to Integrity RV. for all my RV service and needs.

This is the second rv purchase our family has made. The sale of this last trailer purchased at Olds…read moreRV was simply painless. No sale pressure, upselling, Cliff our sales guy was exceptional. Great guidance into finding the perfect trailer for us. We have also recently had it serviced. We were able to get in right away, and were very happy with the overall service department. This place is worth the drive out to Olds. Highly recommended

I bought from these people back when they were Coach Works. I just called their service department…read morelooking for a general idea of what an oil and filter change might cost on my 75 Merc. All I could get out of the very uninterested young woman that answered the phone was were $160 an hour. She would not help me at all with even a guess at what that might cost. I'm definitely calling someone else. Someone who might actually give some customer service.

We recently purchased a boat from wholesale trailers and marine. Mike Ellsworth being our sales…read morerepresentive. Best experience we've ever had buying something, The staff are all friendly and answer any question you ask. Anyone looking to purchase a trailer or boat, this is the place to go if you want great service!

We recently bought a used RV (not from here) so we have been to a few RV shops in search of parts…read moreor accessories. This one is close to home so we have been here a few times. It has a great selection of parts and the staff have always been very helpful. They seem to have a huge selection of trailers on the lot. We haven't looked through their stock of trailers though since we aren't shopping for one. I can attest though this is a great place to look for parts and accessories. There is also an RV storage place close by and a station to fill your propane RV. So if you have those needs you can hit them all up within a small area.

Update with photo"s Misrepresentation, Hidden Damage, and a…read more$30,000 Loss Our experience with ArrKann Trailer & RV Center Rocky View has been nothing short of disastrous. We purchased a CanaDream Inc used motorhome from Eva Moser (Internet Sales Manager) and Brock Simmons (General Sales Manager) in May 2024 after being assured it was "like brand new," fully inspected, and in excellent condition. These statements were blatantly untrue. Brock even refused to supply items promised at the time of sale until we escalated the issue to head office. After driving 800 km to pick up the unit, we immediately discovered multiple issues--followed by more within 24 hours: a torn mattress, missing parts, cracked tires, electrical failures, a leaking hot water tank, and a large stain above the driver's seat that staff dismissed as "soap residue." This stain was later proven to be long-term, undisclosed water damage that ArrKann RV should have known about and that CanaDream Inc., the real owner at the time, had previously documented. None of this was disclosed by ArrKann RV during the sale. We then spent months caught between ArrKann Trailer & Sport Center in Edmonton and CanaDream inc in Delta, BC. We were forced to make 860 km trips for each repair at our own expense, only to face delays, poor workmanship, and incomplete repairs. While the motorhome sat unusable, water began leaking into the front cab--the exact area we questioned on pickup and were told it was soap residue from the detailing guys and that it had "no leaks or previous damage" stated by Eva Moser and Riley, the technician. Later records confirmed prior roof work in all the same locations. ICBC then informed us the motorhome could not be registered because it was still legally registered to CanaDream Inc. ArrKann RV sold us a vehicle they hadn't properly transferred. Repairs done by CanaDream Inc were not industry standard, and we were denied any documentation of the repairs performed. We were told everything was between Jason Granger (CanaDreamn Inc Sales Manager) and Chris Caldwell (VP Customer Experience & Marketing, ArrKann RV). We received no receipts, no repair details, and no transparency. ArrKann RV then Chris Caldwell asked us to sign a release waiving all future claims. We refused. Their urgency to obtain our signature was as telling as alarming. In early 2025, when attempting to trade the motorhome in, the receiving dealer uncovered major structural roof damage, hidden repair work, and long-term water intrusion that both ArrKann RV and CanaDream Inc failed to disclose, even though they were in possession of inspection reports that stated otherwise. This resulted in losses exceeding $30,000 to us personally. When we approached Chris Caldwell to discuss compensation or talk accountability, we were denied. We were told the unit was used and had "no warranty," despite months of misrepresentation, false assurances, and repeated promises that the situation would be made right. If you are considering buying from ArrKann Trailer & Sport Center or CanaDream Inc, proceed with extreme caution. Our experience has been financially devastating, stressful, and deeply disappointing. It appears that used RVs sourced from CanaDream Inc are being flipped quickly with minimal inspection and no transparency. Many promises--no follow-through. We trusted the "family-owned, award-winning" image they promote. Unfortunately, our experience suggests otherwise. Their heavy advertising on repairs and winterizing now feels like the old tale of a fox guarding the henhouse.

Sharing documented experience with warranty service -- details here: https://gosucks.com…read moreWe purchased a brand-new RV from this dealership and immediately ran into multiple issues that were documented on their own work orders. Despite this documentation, the dealership has refused to complete the warranty repairs. One example: the refrigerator has consistently been running at 8°C, which is outside the manufacturer's specified operating range. The dealership stated this was acceptable. I contacted the refrigerator manufacturer directly, and they confirmed that this temperature is not within spec. Even with this confirmation, the dealership declined to fix the issue. This is not an isolated problem. There are multiple unresolved issues, all recorded in service documentation, yet no corrective action has been taken. I've created a website that includes photos, dates, service records, and written proof so others can review the facts for themselves: https://gosucks.com I'm posting this so future buyers can make an informed decision and understand what happens after the sale when warranty work is needed.

Bought our trailer at an RV show in January 2025. Absolutely horrible buying experience. If you…read moremust buy from here please take your time and read the bill of sale very carefully. What you verbally agree on and what appears on the bill of sale might be very different. Also, do not leave unless they give you a copy of the documentation. Do not accept the old 'printer is broken' excuse. Unfortunately, I will always think of that horrible experience when my family and I are trying to enjoy our RV in the future. Thanks for the awful memories, GoRV :( PS, word of advice. Walk out of ANY dealer that insists on you taking their financing if you want the sale price, even if you have cash in hand. A lot of dealers are doing this now and it's going to take a lot of consumer pressure to stop it.

We have had several repairs small and big done on our 1990's Class C motorhome. They have been able…read moreto bring in all the parts we required and at reasonable prices. They have always done a thorough job and we would highly recommend them.

Very prompt helpful response from a guy I accidentally woke up in the middle of the night. I had no…read moreidea, and wasn't expecting a response until the morning. Sheesh I can be such a thoughtless idiot sometimes. I hope he got back to sleep.

Hey folks, just wanted to let you know that this dealer lies to you and give you 30 days to find…read morethe lies, as well as putting yours and others lives at risk on our highways, in the name of profit. Short story, just so you can be aware; my daughter bought an rv from these folks five years ago in 2019, and has had no issues with it. When she bought it she was told it had new tires on it, and like the majority of people, has no idea how to check this, other than look at them and say, yes they look good. Although it was a verbal conversation, he said/she said, there was written confirmation from this dealer that the tires were less than 5 years old. 5 years for those of you that don't know is the oft recommended date by which tire manufacturer's recommend you should be thinking seriously about replacing your tires; over 7 years on an RV and your starting to gamble with yours and other highway users safety. In any event, I was out to visit my daughter this past weekend, and knowing that she'd purchased the vehicle with "new" tires in 2019, I thought I'd give them a quick check for any obvious signs of cracking/checking, which is always one of the indicators of time to replace. I can say that I was absolutely horrified to learn that she'd just pulled her trailer up to a park site along Highway 2 with tires that were 14 years and 2 months old!! These tires were already 9 years and 2 months from manufacture date when she purchased the RV from Western RV Country, with a written confirmation that they were less than 5 years old. I don't know about you other RV'ers out there, but in my book that is fraud, and a flagrant disregard for customers and other highway users safety! I thought okay, I'll take some pictures, and the documents, and go and see the dealer about it and give them an opportunity to acknowledge their error in judgement. I asked for the owner, and the receptionist introduced me to a gentleman who was sitting having his lunch at a table in the main office. He told me in no uncertain terms that customers had 30 days to bring matters to their attention; and he was not interested in this issue. He said "if we accepted issues after 30 days we'd make no profit" and we're "talking about a $60 item". He had no concern for consumer or highway safety. I did offer to pay him $60/tire, to replace the ones that they had lied about, and was shown the door. I am surprised there are no regulations that preclude this type of unscrupulous behavior, although I do intend to do a little more exploration of possible recourse, not because of the money involved, the tires would be due to replaced possibly in 5 years in any event, but in order to try and prevent this dealer continuing to take advantage of people buying their vehicles who don't know how to read tire manufacturing dates, and putting more peoples lives at risk on our highways. Unacceptable!

Absolute RIP OFF joint. Bought a brand new trailer from them and now we are having issues with the…read morefront cap being very badly sun faded. When we purchased the unit we bought the entire smash extended warranty and this special spray on coating and the indicated this coating would provided a life time warranty for this type of damage. Have been advised that they will not honor the warranty. Speaking with my Lawyer on this issue now. Of course they sell you the world when you are purchasing but they certainly do all the can to get out of it after the sale.