OMG this had to be ONE OF THE WORST places we've EVER stayed at!!!!…read moreFirst and foremost, let me state there was one very nice person there: Kristin. She was very polite and respectful.
The rest of them, including the manager named Renee were GOD AWFUL!!!!
- First, there was the pre-arrival. Prior to getting there, I called and asked if we could extend our stay. One of the individuals called "Saige" was reluctant to do in the first place!!! Saying phrases like "uhhhh we really don't do stuff like that around here." Really lady? Wow, great attitude to have. When I asked here to call me back after she said she needed to speak with her manager....she NEVER DID!!!!!! I had to call back a few times just to request an update!! When I finally got the answer I needed, she seemed upset by her manager's decision...taking forever to answer me because she was annoyed....and was very rude and tangential in the conversation. It was so bad, I had to tell her to please speed it up and STAY ON TOPIC!!!
- Second was the actual arrival. When we got there, the manager Rene was ALSO a bit standoff-ish. She never apologized for Saige's behavior and gave us this vibe that we didn't belong. For instance, when I offered to work out a deal with them that would accommodate them for an additional day's stay, instead of her doing her job and looking into this immediately, she said "let's just reschedule and reevaluate this conversation towards the end of your stay." WOW, REALLY?!?! However wait.........it gets even WORSE....!!!!!!
- Third, During arrival. When we got to the suite, we noticed our request for additional items was not already in the room. When I requested those items, it was met with WOEFUL resentment from Rene!! I made the request around 5:30pm-ish......after calling multiple times....our stuff didn't come until almost 10pm!!! Again...WOW, really?!?! But wait....it gets worse..!
- Fourth, during the stay. During our stay, although the room was cleaned as requested, we noticed our room only had one robe (after all of the nonsense we went through earlier....did NOT want to experience that again!!!!), the INTERNET absolutely was terrible!! It was worse than dialup internet!!!, there were BUGS EVERYWHERE....it was so bad we noticed RAID Insect Traps in the suite (I kid you not!!) and the phone reception was again GOD AWFUL and DANGEROUS!!!
- Fifth the "Phone." GOD FORBID something happened to us in the suite! Oh wait, it did!!! The issues I brought up above.....we had to go to a phone ALL THE WAY to the Reception Building just to call. Several times just to get the stuff in the room, btw!!! Of course Rene was very nonchalant everytime, but seriously....There's NO PHONE in the room...?!?! Not even a landline..?!
- Sixth, the food. Ok seriously....this is a Relais de Chateaux establishment, right?! So the guest service was already terrible, the food is THIS BAD as well?!?!
During breakfast, our food was so salty we had to THROW AWAY after ONE BITE!!! Lunch was just as bad because the cheese was outdated! My spouse LITERALLY got sick from the grilled cheese. DESPICABLE. However, the worse of the trip is yet to come.....
- Seventh, the departure. When I brought up the bug issue, the front desk had the SHEER AUDACITY to say to us,"...we recognise Northwoods Wisconsin is not for everyone." Ok........let's pause for a moment here....what does that even mean?! Are you REALLY saying to your guests that they don't belong there?!?? As a minority, I found that not only out of line, but EXTREMELY DISRESPECTFUL and DISCRIMINATORY!!! Who says that to a guest?! I mentioned that this was supposed to be a Relais de Chateaux and EVERYONE should feel welcomed!!!! We could put up with a lot, but that's where, after everything that preceded, it was time to leave. We requested an early departure (which they told us to do prior to our saying, btw) and got out of there.
Ok this had GOT to be THE WORSE RESORT EVER!!!! I wouldn't even call this a resort.....let alone a Relais de Chateaux establishment!!!
We URGE you all, please STAY AWAY FROM THIS RESORT!!! NOT RECOMMENDED!!!!!!
Between the poor attitudes, customer service, poor food, even poorer internet + phone reception and (speaking of reception) and ABSOLUTELY BIASED and BIGOTED language, Canoe Bay is NOT RECOMMENDED!!!!!! Save the $2000+ for an ACTUAL luxury resort.