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    Ted's Marathon

    3.7 (3 reviews)

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    4 years ago

    Helpful 2
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    3 months ago

    Nice looking store but won't be back again. Extremely loud music playing at the pumps. Just plain annoying.

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    2 years ago

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    Thorntons

    Thorntons

    (6 reviews)

    Perfect location for me on the way home to swing in for a "splash of gas."…read moreWhat's a splash of gas? Glad you asked! A splash of gas is what I buy when my Kroger fuel points aren't accumulated enough to fool with.

    Went in tonight @ 11pm to pick up Hot Chocolate. The machine was running clear hot water. Went up…read moreto the register for help. Old guy said "it must need to be changed out". OK, I'll wait. Old guy tells younger guy. He said "OK". I go back to the machine and wait for them to come and fix it. They never took one step away from behind the register and I was the ONLY customer in the store. I fixed the machine, the container holding the mix was put in incorrectly. I go to the register to pay and explained that I went ahead and fixed the machine & neither of them would even look up at me. Go outside to leave and my car battery was dead. Again, I was still the only customer. I go back in and ask if either could help me. I had jumper cables. Old guy said: "No. I'm not using my battery to do it." Younger guy said: "Don't you see I'm working? No." I went back outside and thankfully a customer pulled up. I asked him for help and he immediately said, "of course." While my car was being jumped, the two employees came outside, stood by the front door... Started talking and laughing it up as they smoked. The gentleman helping me asked if I had asked them for help and I explained what had happened. He suggested I take pics and I did. He told them directly, by the front door, that he will be taking his business elseware and they just laughed at him. Disgusting employees? Yes! However; even worse, human beings. I wish I could post the pics and video on here.

    Speedway

    Speedway

    (3 reviews)

    Letter Sent to Speedway, never received a response…read more Speedway Attn: Customer Service Department P.O. Box 1500 Springfield, OH 45501 4 December 2019 Dear Sir/Madam, I am writing today to complain of the abhorrent customer service I received from employees at a Speedway located at 4797 W. Broad St., Columbus, OH 43228. This location is owned by KVR, LLC, a -business owned by Mr. Barry & Mrs. Marilyn Krengel of Pinehurst, NC. On November 14, 2019 around 5:30 am EST I visited Speedway #1174 to refuel my vehicle as well as purchase food and drink for breakfast. After fueling up, I headed inside and began my hunt for breakfast...a medium Colombian coffee and two Krispy Kreme doughnuts (a champion's breakfast) found. I headed towards the PoS where I found two employees, a female with headphones (one bud in ear) connected to her phone and a male wearing nothing to indicate his employment or association with Speedway e.g. name badge, button, polo shirt. As I approached the counter the male employee (who I had noticed even while outside refueling because of his location behind the counter and street clothes) went from leaning on the counter to standing at his PoS. Being the only customer in the store, in a generally upbeat mood I said, "alright, where should I go?" with a chuckle. Unfortunately, I set the bar too high for both employees as the expected congenial banter, or even a begrudged faux smile and "oh, either one of us can assist you" was too high of a price - man, just pick one of us, pfft - is a close restatement of what was said in response - appalling! The female employee without skipping a beat said something akin to, we were just talkin' bout that, why do they ask? That is crazy" (paraphrasing) to which he responds "girl I don't know" as he rings in my two doughnuts, Pall Mall cigarettes and coffee. Initially I thought they were themselves engaging in some banter or small-talk to have an all inclusive laugh at the somewhat awkward yet common and quite pedestrian situation (one customer, two open checkouts) as I would expect most would. This letter is in your hands because I was never included in their small talk - I was the small talk, the butt of the joke. I can't remember another experience in my memory where I was subject to such indignity...and paid you money for the honor. This was an absolute breakdown in your endeavor to "to be the customer's first choice for value and convenience." and very clear reminder that my money walks and talks. With a Speedy Cafe (Store #9265) a ¼ mile from home, I realized my Pavlovian-esque response to my hunger pangs and low fuel light was Speedway - you had me, you are the local guys (Speedway in Enon, Marathon in Findlay) until this watershed moment. Please forgive me as I rarely write formal letters such as this; when it comes to customer service, employee or store issues I usually chalk them up to a misunderstanding, lack of coffee or a simple "case of the Mondays" for the representative or me! That being said, this letter should stand out as a red flare warning to all parties interested in promoting "The Speedway Way" at store #1174 - I trust this is not the way Speedway, or KVR wish to conduct business with valued customers. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you. Sincerely, Ryan

    the 2 Caucasian female managers that were working the morning of 4.4.23, need ethics training, i…read morewas refused service by the one, dirty blond hair in a ponytail because i asked her if you could stop taking change from the "broken" change machine to let me purchase gas- nothing else, and i didn't need change. she told me no and that i was gonna have to wait because she didn't have to help me. i said you do have to help me, and the other manager, shorter height and dark hair, agreed, nope she don't have to help you, you're being rude interrupting her, and she can't help anything until she finished that- 1. she was helping a guy before me, 2. the manager should have asked the other clerk that was just standing watching us to help me, 3. customers come first and lastly -should be important to Speed way- the clerk has the change machine open while im at the register with nothing stopping me from taking the change, i'm sure this was in the training manual.

    Ted's Marathon - servicestations - Updated May 2026

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