Not a fan. We had an awful experience at this location. Our child who is 2, just started there after spending the last 2 years in a private home. Being our second child, we are very familiar with the daycare in and outs. Teddy Bear seemed nice at first, even with the weird drop off and pick-up policy and lack of outdoor time. Just a week or so into his stay, we quickly realized this was not the place for him. Yes, they provided a service, feed him and made sure he was safe, but the little things started to build up that forced us to remove him with little or no notice. Here are a few items you might want to look into before others decide to do the same.
1. Revise your drop off and pick up policy. It would be much easier for us to pay for the time that we choose ( daily in hours) and decide when we want to drop him off and pick him up.
2. Have the front office staffed during your business hours. I had several days in the beginning that I need questions answered and the office was locked up. I was not going looking for someone.
3. Hire more friendly staff. We had a morning teacher who could care if she was their or not. Our child would walk in most mornings and say "hello" with little or no interaction back from this teacher. It almost seemed that we were bothering her.
4. Extend your outdoor time for the kids. Saying we do not do afternoon time outside because we want our parents to have the ability to talk to the teacher during pick up is bull. Most of the time we went in, the person watching our child had no clue how his day was except for a note written on a piece of paper. Might be useful to create a form that parents took home nightly, and to say this is the reason why they cannot go outside in the afternoon is a joke.
5. Make sure you have enough staff to properly manage the kids. One of the last days, I had to sign a accident report because another kids scratched him on his arm. I looked for the scratch, but could not find it. One of the night teachers "not his normal teacher" said its under his arm. I found a bite to his torso. A bite that drew blood and left him with a nice black and blue mark. I showed staff member the area and said " does that look like a scratch". She agreed with me that it was a bite. I have a big problem with the lack of supervision and policy that failed to handle this situation correctly. The fact that this was not describe correctly made me think our child and others are not being watched properly.
So the next day my wife asked his teacher what happened. The teacher was no help and actual made the situation worse by arguing with my wife over this. Then the facility asked my wife to sign another accident report stating he was bitten and they reviewed the tape to confirm this. Why a day later? This was the final straw that made it clear we were removing him from this daycare.
I understand that others will have great things to say about this place...I get it, but not us. It's a lot of money to be spending for sub-par daycare services. I hope this helps. read more