Ted Miller and his wife (secretary) are unprofessional liars. In May 2011, they cancelled one of my homeowner's policies without notifying me. Two months later, the mortgage company notified me that I didn't have insurance on that home. When I contacted my agent, Ted Miller, he blamed Farmers for HIS error. Even though all the checks I sent in April had been cashed by Farmers, they cancelled my policy. Ted Miller could not offer any logical explanation for his error or the lack of notification. He claimed it would be backdated from the time I realized it in July 2011. But in fact, I had no insurance on this home from May 2011 to July 2011. In their confusion, they also cancelled my umbrella policy for no reason. Then I decided to cancel all of my policies. For some reason, this was a very challenging task for Ted. I had paid for 2011 in full and was to get a refund for the credit I had on my policies. After receiving over 800.00 in refunds, I was turned over to collection for a 38.00 balance on the account. He and his wife have no idea why the balance was not taken out of the refund check. They couldn't explain themselves again. There is no management to speak to about this and many other problems I have had with Farmers. Each Farmers agency is independently owned. Therefore, there is no one to contact about agent errors. Do not use this duo! read more