I was very pleased with the service I received. They kept me informed about when they would be at my home. They worked and made the repair in a timely fashion. A few days before I did provide them with pictures of the broken part of the appliance and the information plate with model and serial number. They came prepared with what they need. Both men were courteous and answered all my questions. I will contact them first if needed again. read more

I've been waiting two months for these folks to get parts and provide warranty service for my Beko refrigerator/freezer. They do not perform. Neither does Beko. One star is way too many. read more

I am giving this company a zero star...do not use!!! Had a warranty and came out to do service, Wednesday. Came out 15 minutes later and 20$ tip and tech said dryer was fixed. Did load of laundry and nope dryer was not fixed. Called same day was suppose to come out next day Thursday. They say they did, but our house cameras say different. 30 minute phone call before service, nope no call. Called next day Friday to resolve issue staff member Gail in the office was NASTY! She hung up on me and yelled at me. Of course I was upset 3 calls and still the dryer is not fixed. I think this company needs to make sure their techs are trained first, and second know where there techs are for service..maybe GPS. Will be reporting to BBB. DO NOT USE!!! Signed VERY frustrated customer that just wanted to utilize warranty I paid for! read more

I needed a repair on my outdoor refrigerator. I called them twice; they ghosted me. Don't bother with these guys.

If possible, I would give less than one star!!! Came initially to diagnose problem, collected service call money, never called back after a month to update status. Claimed part was no longer available, but a call to another local appliance service found the part WAS available. Later called me back to say, essentially, tough ----. Take notice, of the six reviews other than this one, FOUR are one star. If you need appliance repair, call another service, preferably one with better ratings than this awful example. read more

We just purchased our home, the dryer did not properly work and we notified the warranty department who scheduled a service call with Tech. App. Group. I received a call from them to ask some questions, and was told it would be several weeks before they would be able to send someone out to fix. They should not be a source for warranty work if they cant promptly make service calls. Reading the other comments looks as if this company should not be doing any repair work. lIke others girl in the office very rude, short and did not seem to care at all. DO NOT USE THIS COMPANY read more

Well, because this was suggested by the appliance manufacturer I used them. It was a long wait for the appointment because it's a specialty appliance. I was ok with that. Guy came, was training a new guy, he diagnosed the issue immediately. Said they would get me a quote. It's been FOUR MONTHs and each call is "I need to research this" and I don't get the call back. I contacted the appliance company, the part is there and ready to ship. Called this business again for the 3rd time to only get the same damn "clueless" run around. Interesting to note that they don't have a Google business presence. Turns out their address is a house. Service manager won't be in until 4, on a Friday and is after the office gal leaves. I'm contacting the manufacturer to lodge the complaint on this home based business and that they should stop recommending any customer use them. The most ludicrous part of the conversation with the lady who answers, she mentioned "back ordered" part, except I told her I just hung up from U-Line and it wasn't on back order so why would she try to claim it was. Nightmare experience and they have my deposit for the repair but do nothing but give me the run around. Do not use this company. read more

Absolutely the best help ever! They have saved me so much time and money and when you need them they are right there. Highly recommended.

Absolutely horrible. Still waiting for a part to be installed on my washer. It's been 3 weeks. I just get the run around when I call to ask. No one can even tell me if the part that was ordered is in. I ask about scheduling because I have to plan to take time off work for the repair to be completed. I was told they schedule appointments from 9-10 AM for that day ONLY. What?! Who does business like this? Very, very, very poorly run business. I was forced to use them by the manufacturer. I'll be sure never to buy that brand again. read more

They never followed up after the initial diagnostic visit which cost $95. The technician was supposed to come over the next day with the part and give me an estimate of repair cost if that part did not work. There was never any follow up phone call or any further communication. Several days later I called back again, the receptionist apologized profusely and said they are running short on staff so the repair man didn't have time. read more

Well I should have read the reviews before I allowed Jessup's to send them to me for the repair of my appliance. It is clear why their reviews are terrible after using them. It took 3 times and 3 days of my time and over 3 weeks without a dishwasher. They even sent an email to Jessup's saying it was the customers fault they had to come on site 3X. Ridiculous!!! do not use this company. I sent 2 emails with no response. Obviously don't care about their customers or their reputation. read more

UPDATE: Just got off the phone with the office and they're claiming they left a VM on the 31. NOPE now here come the lies. Now She says it will bE another week. Not happening. Lowe's always asks if you want to add the extended warranty on larger purchases. I called the warranty number on January 27 and the first available appointment to install a heating element on my dryer was February 3. The window for service was 9 - 5. (Which is crazy!). Anyway, waited all day nobody came and nobody had the decency to call. I started looking at their reviews and they weren't good. Will call them directly in the morning and see how it goes. I most certainly will be adding to this post. So ... they are getting a bad review so far. I wish I could give them a "0" for today read more

OH why Oh why don't they allow ZERO STARS? I don't think I have ever had an experience as bad as this from any repair company anywhere. I've been waiting nearly 3 months for an appliance repair that has already been paid for. There is NO ONE in the office that gives a flying crap about you or your problems. So far I have called maybe 25 times I have spoken with the useless woman in the office 2 or 3 times! She promised a call back but I have NEVER received a call back. If you can call ANYONE else PLEASE PLEASE do that instead of calling these ripoff artists. If your warranty company tells you they are sending these people out PLEASE, ASK FOR SOMEONE ELSE! read more

Absolutely the worst experience when dealing with an appliance business. After two weeks of waiting they still couldn't repair a simple fix. Also, charged for "coming out" when the part was under warranty!! Save your time and the frustration and deal with some professionals, not TAG. read more

I had used them back in December, 2017 when my GE refrigerator went out. They came out and said they would have to order the part. It was the motherboard so not cheap. It took them almost 3 mths. to get the part saying it was on back order. They also called back and said it needed the back motherboard too because they had to both be compatible. Thank goodness I had a refrigerator in my garage to use. Then, this past week 12/10/2018 my GE dryer went out. Called them on that Monday and they couldn't come out until Wednesday. Had to take off from work as they would be there between 1 & 5 PM. Tech came around 6:30! Tech pulled up in a regular vehicle. Didn't have any parts with him. He said he had to order the belt and it would be about 1 1/2 weeks before they could fix it! Really!! I called another appliance place. They came out the same day, had the belt in stock, and my dryer was ready to go (took him 5 minutes to fix it!) Technician was very nice, but I would never use this company again or recommend them! Terrible customer service!! Never again! read more

Set appointment where they would call 30 minutes ahead and the owner calls and says sorry we are there yet called after we said ok several times asking where we were?? Than after rushing out of office to get home NO ONE WAS THERE!! I would call someone else as they didn't answer when I called as it cost me an hour of work?? read more

I grant the Technical Appliance Group 1 star although their service and professionalism would be more congruent to NO STARS. For anyone contemplating attaining their service, please take note the following: They promise & do not deliver, they have an abundance of excuses, there is never a quality associate "in the office" for conversation and their relationship with the primary appliance dealers is in my opinion, questionable at best. That said, Perhaps they are on the verge of closing their doors? If not, they need to consider that as an option. read more