All about the money refused to see either of our cats unless they were sedated. Also lied to us…read moreabout vaccine information on multiple occasions so we had to make another appointment and he charged another $1000 to sedate our cat again. One positive is the reception staff is very professional. Would not recommend unless you have money to burn.

Initially the visit went well with Dr. Meg. Then it went down hill; all about the money! Have to…read morepay to hold your appointment, order numerous tests and studies or they will not discuss the case with the specialist surgeon. Then the surgeon didn't even see our pet, only said inoperable. $2,000 later! He didn't even call to answer questions. The icing on the cake, they charge for nurses to draw blood, $15 extra to handled a medium dog. Felt insulted by their care! or lack there of...

They murdered my dog without dignity. My dog needed put to sleep. I've done this before.. I've…read moregot 5 dogs ashes. I requested for extra $$$ to have my dog be put to regular sleep by way of anesthesia. I wanted to lay her down and see her breathe peacefully before they gave her the kill shot. I was holding her when I assumed the shot they gave her was as I requested... but instead they gave her the kill shot and she died with her eyes open in my arms. They left the room with me holding my dead dog frozen in seated position... They were told to put her collar and leash in with ashes... burned. They did NOT. She was sick for a while and her toe nails were a little long. She had an enlarged heart that started during the first heat wave of this summer... I thought she was having allergies. Her regular vet gave me stetoids... They fixed the cough until I weaned her off and it started again. They gave me stronger steroids and fluid reduction meds ans told me not to let her be under stress. She hated getting her toe nails cut. She hated baths. Her hair needed brushed...NO MATTS... I ASK THEM TO CLIP HER TOE NAILS BEFORE THEY MADE HER PAW PRINT.... THEY DID NOT. THEY HAVE NO UNDERSTANDING OF DIGNITY FOR YOU OR YOUR ANIMAL... DO NOT GO TO THIS HORRID PLACE.. LIKELY INDIA Indians who really dont care for animals or their humans, apparently. Im devastated. They kept saying im sorry you felt that way.... not im sorry we ignored you... Don't go if you love your animal..

DO NOT COME HERE! TOTALLY PREDATORY! TAKE YOUR ANIMAL TO DOVER OR VALLEY GREEN!!!!…read more I called and set up two visits for two puppies to have their routine 12 week shots with this clinic. A week before my visit, one of the puppies was acting lethargic. My biggest worry was parvo. Called and they were able to get her in right away. They took her into the back, and did nothing to her in front of me. They said her tummy was sore, and the two puppies had gotten into the trash so it made sense. The vet said she wanted to do X-rays. They worked up an estimate. 550-950! Low end 550. I asked for 1 view in Xray and was told no. The vet also said to me not testing for parvo as she thinks she was fine. Mandatory 3 views with X-rays which I've never encountered before. We paid $576. They said that she was backed up with a lot of poop and dehydrated. They gave her a medication, sent me home with dewormer for both dogs, gave her an enema and a dehydration pack on her back. We were there less than an hour. We waited in the waiting room for her to be brought out and the front desk gets a call that they want us to pay for a second enema at $60. We said no, and then they bring her out and state they never gave her the enema and it wasn't included. We left. Puppy is back to herself, and honestly I think it was just worms. I call the office the next day to get an estimate of costs for the future appointment and discuss our visit yesterday. They state to me that 3 views in X-ray is standard. Which means every time we need X-rays, it will be a minimum of $300. $600 to be read by radiology. I told her I felt it was a money grab. It felt really uncomfortable that she wasn't apologetic, asked me if I wanted to talk to a manager or anything. I brought a dog into this clinic a few years ago, and she had surgery for almost the same price as this visit. I told the girl on the phone that if it was going to be this way in the future, that we would need to cancel my future appointment. She said okay, and said have a good day that it only took her one click to cancel my appointment. For what this place charges, you would expect a much different level of compassion and customer service. This office needs different management ASAP.

Dr Krusen and his team are phenomenal!! They have fantastic expertise and very caring hearts. Dr…read moreKrusen has provided insights no other vet did in the past and has been helping our cats immensely. For one of our cats who needed to make the passage to heaven, they gave us all the time we needed and showed deep respect and compassion. I highly recommend Dr Krusen and his team.

All my cats have had Dr. Krusen as their vet. He has been wonderful with all of them. I couldn't…read moreask for more of a caring practice over the past 20 plus years I've been associated with this practice. He is so calm and mild mannered with our fur children, he approaches them with such ease and it even helps us parents stay grounded in stressful situations and we've had a few of them. I will be calling him again shortly as we've added another kitty to our family. Thanks Dr. Krusen, for being our first and only choice in veterinary care. I'd go no where else!

I could not have asked for a better experience. My kitty is usually fearful at exam times, but Dr…read moreCrawford is a master at managing felines. He was able to examine my cat, give her vaccination and trim her nails without using an injectable sedative (as her former vet required). If you have a fearful cat, rest assured that Dr Crawford is great with handling them. Office staff were also very friendly and capable. So glad I found this clinic!

I am so happy with this Vet clinic. The office staff are…read morevery nice and attentive. It is very clean and organized. The best part is Dr Crawford,He is so nice and patient. He is knowledgeable and took the time to answer all my questions. I have 5 cats varied ages and sizes.I highly recommend this Vet practice. I'm sure all of the vets are great but my experience with Dr Crawford has been so positive!!

The best vet I have ever found! Knowledgable, Compassionate and just the best experience all…read morearound. She will have our business as long as she's in business! We were advised to put our girl down at the ER. We called her and she told us exactly what to do. We had our girl for another 5 years!!! That is priceless.

They were very friendly and professional. My office visit was affordable. I got a quote on getting…read moremy cat spaded they were the most expensive quote I received I was very disappointed I really enjoyed my visit.

If VCA West Shore cannot hire enough people to serve clients, it should close & not continue to…read morepose as a place that will give appointments and treat animals. Because they could not give me an appointment, I had to go to Shores. Shores treated my dog, sent his report to West Shore, and told me to make a follow-up appointment with our regular vet. One veg. No appointments available. West Shore is not a veterinarian practice. It is a place one calls for help only to be turned down. Every time. In the days of Dr. Harpster, this was a veterinary practice. Now it is a phone number to call & be told, "No."

Positive experience with the actual service and care provided by vet, but they have no…read moreavailability. Anytime my pet is sick, we have to go to the emergency vet because they only have appointments available 2-3 weeks out. Not very useful to even have a primary vet when they can never help when you need them.

Excellent and caring people. All the veterinarians are knowledgeable and professional. Have cared…read morefor my dogs and cats for 40+ years. No one better in the area.

Considerate and caring. We have taken all our animals to them for over 25 years. xxxxxxxxread more

The doctors and the staff are so kind and caring! They explain every procedure in detail so that…read moreyou know exactly what they will be doing and why. A follow up call comes the next day to see how your pet is doing. When my dog passed away in October 2024, the staff sent cards, flowers, and Dr. Anzur called me to express his condolences and offered me any help that I needed. I couldn't imagine any better care!!

We recently moved to the area with a 1.5 year old mini schnauzer. He is up to date on vaccinations…read moreand I phoned in to get more info on their neutering services. I don't take any issue with the receptionist, she was courteous; however, to be told that it is the Dr's policy not to provide pricing; and that you have to first have a visit (two months out) before any type of information on the cost of neutering services will be shared is a bit odd and seems shady. What ever happened to transparent pricing?

My dog gave me quite a scare recently and newberry animal emergency vet was my first call since I…read moredrive past their new facility on 83 every day! The vet techs and vet were all kind and kept me up to date on what needed to be done and how much it would cost. I ended up having to leave my pup overnight, but she was in good hands. The only thing I will say is that I had to call for updates since no one contacted me from the day I left her in the afternoon until the next day towards the afternoon to tell me what was going on or if she could come home that day. We didn't have a primary vet since we had recently adopted her, but they kindly got us into the sister facility (non-emergency) clinic within days of seeing her. It was quite pricey (around $3000), as emergency vets tend to be, but they were very transparent with me about that up front.

I recently had an emergency with my new dog, Bella, over the weekend. She ate a toy that caused an…read moreintestinal obstruction. The team at Newberry Animal Center was absolutely amazing. Bella was taken in right away for X-rays, and fortunately, they were able to make her vomit the toy so surgery was not necessary. She was hospitalized for two days due to a fever, and during that time the staff took such wonderful care of her while her intestines cleared up. I want to especially thank Dr. Neubaum for her excellent care and attention, and the entire team for being so efficient, compassionate, and professional. I have been taking all of my pets here, and every time the attention is amazing. Their prices are also very reasonable compared to other facilities I've taken my cats and dogs to. I'm truly grateful for the care Bella received and highly recommend Newberry Animal Center.