This location has AMAZING customer service. Go see Dean, the branch manager, and Noah, branch…read morebanker, for your banking needs. They will treat you with respect and provide help in anyway they can!

Each and every time I need to use the services of my Navy Federal Credit Union, they are…read moreProfessional, go out of their way to make sure you are aware completely of the task at hand. The only recommendation I would have is to make at least one phone number available to members for customer service handling a specific problem and need an answer a.s.a.p. As an example, I wired monies on Friday 10-17th, and was advised the Federal Reserve already confirmed receiving this money, and the recipient is still waiting for the funds.

From the owner: Navy Federal Credit Union proudly serves the armed forces, DoD, veterans and their families. Enjoy…read moregreat rates, discounts and award-winning 24/7 member service. Join a credit union that supports the military and understands what it means to serve by visiting the Navy Federal website, or one of our 380+ branches worldwide. Our Members Are the Mission®. Insured by NCUA.

I have been using this bank since they were in Riverside, N.J. They moved to this location a few…read moreyears ago... The interior of this bank is clean and well kept... Before Covid 19 hit they offered free coffee, tea and bottled water in the lobby... Since the virus hit I use the drive thru more often but the lobby remains open... Masks are required if you choose to go inside... The staff all wear masks and I've seen them with gloves on... Hand sanitizers are provided for the customers to use... The Tellers and the entire staff are friendly and very helpful...

Great place I just don't like that they only have two bank…read moretellers and the rest is self service

I was receiving a barrage of letters from Police & Fire, however my loan has always been on autopay…read moreand there was never a situation with late or missed payments, so these letters ended up in the garbage bin alongside the other piles of letters I got. Roughly four(4) weeks ago, a rep at Police & Fire named Brian Baker called my work number and immediately threatened me with repossession of my vehicle due to insurance surcharges they placed on my account. Upon asking for more clarification, I was notified that it was around a $100 fee. Bewildered, I insisted he must be out of his mind to threaten repossession over a mere $100 that I wasn't valid to begin with. I ended the conversation with asking him for the contact information to send over proof of insurance, and insisted that Brian does not call my place of business ever again. I compiled my insurance information and faxed it as well as mailed it to the address provided by Brian. Brian ignores my demands and proceeds to call me at work multiple times per day. I ultimately asked one of my employees (Mitch McDavid) to tell Brian to stop calling, at which point Brian asserted that he had a right to do so because I'm the business owner. On February 17th, I received a collection letter in the mail. I assumed Police & Fire didn't process my insurance information yet, and when they do everything will be fine. On February 22nd, I received another letter, attached, where it issued me credit for the time I provided insurance proof for. Upon noticing a gap remaining, I compiled additional information on my insurance and mailed it to Police & Fire. Also the letter said that my monthly payment will go up by $200 because of the insurance gap. I figured I can just resolve it with insurance and sense they are acknowledging receiving my insurance paperwork. I am in the clear with any kind of collection, especially because I have never been late on payment. On March 8th around 11:00pm, my car was repossessed out of my driveway. I called Brian and left him an emotionally-charged message around 9:00 am, admittedly with some foul language and threats to sue. He did not call back. I waited about two(2) hours and then called him again around 11 and was told he is in a meeting until noon. I waited for a few more hours, and then called again at 2:30pm. At this point, I was told he is not taking calls, and the associate on the phone said he remembers me from calling earlier, and that he will go into his office to see if Brian can take the call. I was told that Brian is finishing up lunch and will be free in forty(40) minutes. Associates name (Art Grial) It became obvious that I was being purposefully ignored, so I immediately went to my attorney's office to get him involved. While meeting with my attorney, Brian called me back and I put him on speaker. He claimed my payment bounced and was currently in default. I informed him that there were two payments for that month from two different accounts, one did bounce but the other was successful. He also told me that in order for me to get my car back, I'd have to send him multiple pay stubs to provide my employment. I asked why, considering I'm the business owner (which he himself confirmed). His response was a deflection and he again asserted that I cannot get my car back unless I prove my employment. I left the attorney office trying to figure out how I can provide my company's bank statements showing I am getting paid. Only about 5-10 minutes later a woman called claiming to be a manager. Her name was Sharol Brady. She informed me that this matter was escalated to her, and that at this time she will be calling the police and filing charges against me for threatening to come to their office and shoot everyone there. I was immediately in shock and told her I would never say anything like that. I said I was going to "sue the fuck out of you", which is a common phrase with the word sue, and not "shoot the fuck out of you", which I've never heard once in my life before. It became clear that this woman was trying to threaten me into submission. She quickly shifted to the topic of me being in default and having missed payments. After some arguing back-and-forth, I asked her to just tell me how I can get my car back. Her answer was that the only way I can get my vehicle back is by paying the loan balance in full, within five(5) days time; otherwise the vehicle is lost. I told her fine, I'd buy it out right now. She seemed taken back; unprepared to receive that answer. I firmly believe they were convinced I would not be able to pay and they could just steal my vehicle from me. With the car prices sky-rocketing I can easily make over $20k right now by selling it. I asked her how much I owe, and after quite a bit of fumbling she finally said $31,496 with all the fees. I asked her how I can pay now and she said I can't and I will have to go to the branch to do it. I asked her for my loan number so I can create an online acc

The team (especially Tiana, Jessica, and Katonya) at this Branch location were very helpful with my…read moreneeds. The service was such that I decided to change from my current bank to Wells Fargo. The bank that I have used for the last 30 years closed its local branch and the closest branch locale is inconvenient and the staff is very unfriendly at that WSFS location. Another reason I chose to switch to this friendlier location with staff that are knowledgeable, helpful, and friendly.

Took me 38 min to make a withdraw. There was one women working. Drive thru was closed. It…read moreshouldn't take that long!

To whom it may concern:…read more On December 2, 2025, I received a call from a male stating to be an employee from the fraudulent department at Andrews Federal Credit Union. The male advised that someone attempted to use my card in the purchase of $200, inquiring if this was a legitimate charge. When I advised this was not my purchase, I was advised that my card was compromised and a new card would be mailed out to me and the charge would be declined. Later that night I checked my account and observed $450.00 was missing. I began contacting the bank getting the automated system back on the same number I was contacted on earlier that day, before being referred to a live person. When I advised of the initial call from the bank the operator confirmed this call was from the department. I disputed the charges reported for the amount of $450.00 purchases was being taken out of my account, which I stated that was not my transaction and it was fraud. On Monday, I came into the bank meeting with Mr. Seth Asante (branch manger), to inquire about the progress if any with the dispute I made on 12/2/2025. I was informed by Mr. Asante that the bank had no record of me calling in on the system nor was my card disconnected. I produced the number that I was contacted on to Mr. Asante, which was similar to Andrew Federal Credit Union, along with calling the number I was originally contacted from on the phone with Mr. Asante. Mr. Asante was amazed by how similar the automated system emulated Andrew Federal Credit Union. Mr. Asante then contacted card services while I was present. I was Interrogated several times to repeat my similar account of what happened which I felt was not being heard. Mr. Asante would ask me the same questions over and over in various formats then insinuate his version of how he felt it occurred. Everyone including Mr. Asante treated me like I was lying despite the fact that this happened to 10 other people the day prior. Mr. Asante advised me that if my money was returned and it was later found that I lied, the money would be removed from my account and a notation would be placed on my account. All conversations by Mr. Asante to card services was insinuating on his behalf that I was not telling the truth because of my age, either I agreed to the purchases or made them. I became very upset with these indirect accusations. I felt extremely uncomfortable by the accusations being made. While on the phone with card services it was discovered that whoever hacked my account had removed my phone number, replacing it with their number. Mr. Asante later reported that this happened to 10 other bank members the day before, which would prove that this branch had been compromised. Mr. Asante reported that one customer was hacked for $4000.00, looking towards me, stating " at least you only lost $450.00. As I became emotional, a teller named Ms. Wanda Fasion stepped in and began to help me, finish my dispute and discard my old card. I was advised my money would be returned and this matter would be investigated by Mr. Asante prior to leaving the branch. On Wednesday,I returned back to the bank to fill out a paper work that needed to be submitted to card services. It was then brought to my attention that Mr. Asante had not submitted any of the documentation that he was suppose to submit on my behalf as discussed. I then remained in the branch for another 2 hours while Ms. Fasion again assisted me with completing the submission. Mr. Asante again came past, questioning me again about the transaction, reporting " I am young and probably gave consent for the transactions"! This comment was unprovoked, unprofessional, and malicious in my opinion because what does my age have to do with me and 11 other people being hacked. I contacted my mother to remain on the phone with me for emotional support and adult guidance, as a completed this process, as I was made to feel because of my age I could not complete adult business. I am a full time college student working two jobs, only requesting back what was wrongfully stolen from me. On Friday, I received a letter in the mail from the fraudulent department stating I was found responsible for all transactions made and my money would not be returned. I called the number listed on the letter, creating a dispute. The operator was unable to explain why my original claim was denied or how it was it proven I made these purchases, as no documentation was written. I asked my grandmother Ruby Smith to return to the bank with me on Monday. My grandmother introduced me to this bank and has been banking at this location for over 17 years. I expressed to my grandmother that I felt I was being discriminated against based upon my age, by several remarks made by Mr. Asante. I played a recording for my grandmother that I took after my last interaction with Mr. Asante to prove how I was being treated. My grandmother was floored by the commentary of Mr. Asante.

Updated Review: Recently I have visited this branch to get a…read morecouple docs notarized. Wasn't sure what to expect since my previous visit for the Notary wasn't satisfactory. But as time has gone by, their Notary Services has gotten better the recent couple time in the past couple of months. Thank You!

Quick and easy experience. Friendly staff, efficient service, and a clean branch. Would recommend.read more

If you're thinking about switching to Bank of America, don't. I deposit payroll check every…read moreWednesday between 5-6pm faithfully every week. Well, this past week apparently the check image didn't go through. I went on the mobile app to chat, the customer service representative stated just redeposit the check. I put the check through Thursday morning and receive an email stating that they put it on hold until 5/21 due to they think the check will be returned. Mind you this is the same check (payroll check) every week. I went to 7 different people and two managers and they all state there is nothing they can do. Now for people living paycheck to paycheck don't do it, GO SOMEWHERE ELSE

They are ALWAYS so nice when I go here. I literally try to make this the only one I go to.read more

This is a good credit union. Staff is always nice.... Some times on a Sat the lines can be long…read more And take awile to be waited on and also the interest rates are not as low as most other credit unions. On auto, and other loans and and even credit card rates are alittle bit high.

I love Inspire Credit Union! Both locations are extremely customer friendly…read more Maryann, at the Bristol location, was amazingly informative, patient and absolutely professional. She was able to resolve 3 separate issues with ease and efficiency. I would definitely recommend using Inspire at any of their locations.

One of the worst banks I've ever dealt with. They manipulate the order of your transactions in…read morehopes of nailing you with 196 fees. They'll auto enroll you in their overdraft program without your auth and keep you enrolled even if you opt out. They'll abruptly cancel your debit card without even speaking to you and/or notifying you that it's been done. The only way you'll find out is when you're purchasing something and look like a poor fool after it declines. They manually post your transactions instead of letting the system do its job, often resulting in double debits that are not corrected for a few days, this includes ATM transactions. I've even had to submit an unauthorized payment for AGAINST the bank, yes they actually made me fill one out after their sticky fingers got caught (3 MONTHS after the fact). Forget using their messaging system, the reps either reply with something completely irrelevant to the inquiry and they'll straight up ignore parts of the message if it means they're forced to refund you, as if it makes it magically go away. Thus wasting your time having to repeat yourself over and over. Do yourself a solid and choose a bank with convenient hours, competent staff, and who doesn't charge you unwarranted fees our the rear while ignoring any basic request made to your account.