I am a new member of Parks. I recently joined after getting a job at the hospital. I had banked…read morewith Bank of America previously which was a pain with the closest branch being 30 minutes away. Banks and Credit unions all offer the same types of products and services. The only real thing that can set them apart is service. Parks has great service every time I have gone in. It has been a pain switching banks, but the level of service I am receiving from Parks is and will be well worth the effort. I look for forward to our continued relationship.

Arrow Bank is NOT the HOMETOWN BANK Glens Falls National was. They flat out rot. They don't answer…read morethe phone during business hours. You have to deal with their stupid ROBO BOBO system . Hire more help You Morons.

Worst bank in the area. You would be better hiding your money under your bed. The bank allowed…read more$17,000 to be removed from my account without my permission and then wouldn't explain what happened. Too bad, I have been doing business with them for 5 decades. Staff rude when pressed for an explanation. too bad I couldn't give them a zero rating

Now this is the service that I expect from a home town bank. Great staff and management!read more

This is a very strange bank. They almost seem like they don't want to make any loans at all and…read morereally put you through the ringer. They are owned by Arrow Financial. It is my suspicion that they do more with investments rather than mortgages or consumer loans, and try to deter potential customers from applying to their bank. I have always found them to be rude and suspicious whenever I have applied for any type of loan from them. I have a 760+ Fico score, and asked for a $30,000 equity loan with a home loan to value of less than 65% total including my current mortgage. I applied online and was contacted by a branch manager instead of a loan officer. This branch manager from the main office in Glens Falls told me that she wanted two years of tax returns and w2's before she would even hand it to a loan officer since that is what they required. In addition, a copy of the deed, homeowners insurance, paystubs, etc., were also necessary. I have never heard of a bank asking for w2's AND Tax returns since it is redundant information and a pain to copy tax returns and send them in. I asked her if she looked at my application and could pre-approve the loan request based on the information I provided. She then said that she didn't bother to look at the information and wouldn't until she got the tax returns and w2's and other information since that is what they require. As a mortgage loan originator in a bank for many years, I was shocked at this incompetent level of customer service and this bank's inability to even pre-approve a loan based on information given on an application.

My wife and I secured a construction loan on a foreclosed property that would need a total…read morerenovation. We had to meet an aggressive timeline in order to make our closing date on time. Our real estate agent recommended Loan Officer John Hersey and NBT. That recommendation could not have worked out better. The process required the completion of a lot of paperwork and coordination with lawyers, Insurance Agents, Inspectors and various other individuals involved with the sale. This was complicated further by the fact we live in Atlanta, Georgia and the property is in North River, New York. Only through Mr. Hersey's attention to detail and excellent communication skills were we able to make the closing date on time. I will definitely recommend NBT and specifically Mr. Hersey to anyone who is looking to secure a mortgage.

I am outraged at the continued disrespect and lack of responsibilty for processing important client…read moredocuments. They have botched the simplest of procedures and caused mental and physical damage to their client. Not just one time- SEVERAL. From not removing information from a credit report to losing documents multiple times and putting their client into a state of depression having to continue to call and check that they do what has been verbally stated as "taken care of". This lack of professionalism and courtesy cost their client an opportunity to move on from their institution and get a better chance at financial stability in these troubled times. However, no, because of the incompetent staff at this location and in the other departments that this client has had to try and work with. I would tell anyone, THERE IS NOTHING TRUSTWORTHY ABOUT THIS FINANCIAL INSTITUTION.

HRCCU is the worst customer service I have EVER experienced. Chloe is a horrible person who should…read morebe fired. I went in there yesterday to close my father's account. He recently passed away. She was extremely rude and showed no empathy for my sister in law and I during a difficult time. She was extremely unprofessional, and wouldn't help us. She even thought it was funny, and made snarky comments to us. And had the audacity to charge us for bank statements that we needed to figure out his bills. He was a long time customer, and it is a disgrace that someone like Chloe even has a job in customer service. My father is turning over in his grave and would be appalled by her treatment of us. Disgusting!!!!!

will probably be changing credit department unfriendly have no communication with customer very…read moreimpersonal not a good experience with them

worst customer service EVER. we have called daily, for almost 2 weeks, for an update on our…read moreclosing and get nothing but bs. They will "look into it and call us back" and of course, they dont, so we call again, and get nowhere fast. BUT I would bet if they needed something from us or a payment was 5 minutes late that they would be calling us. big mistake on our part choosing this crappy company