On 10/7 I received an email from my landlord that they received a check from the same TD Bank account whose check bounced last month thus incurring a fee for me. The TD branch manager's 7/24 letter states that the account is being closed and that checks received after 8/8 will be returned. I was advised to discontinue writing additional checks but I stopped writing checks long ago. The only checks sent from my account was an automatic bill pay that the bank itself sends. Despite their own letter stating not to send checks after 8/8, TD continues to send rent checks from my closed account apparently in retaliation for my negative online reviews. They sent a check in September which bounced and incurred a fee. I complained to both state and federal regulators about this Canadian bank which prompted a response from TD stating they would refund me the fee and had stopped sending rent checks as of September. However, they then sent a rent check to my landlord in October. Also, I have yet to receive their promised refund from sending the bounced September check. I'm tired of their lies. They need to stop sending checks from an account that has been closed for months and accept that my negative online reviews are not coming down despite their continued harassment. read more

I got a confidential name change order, which states that due to situations in my life, old name is erased when possible and changed to my current name. They were the only company to push back. My bank paired with them for credit card, and so I had to go through them. They refused to take any legal documentation that my bank, social security, etc approved. They refuse to call me by my legal name, only using my dead name. If I use my legal name, they refuse to give me information. Multiple times I was berated over the phone by a customer service manager for being unable to pay a minimum amount they raised to 300 due to their own customer service employee messing up my phone-in payment. customer service also claimed they changed my name in system, and told me it was okay to cut up my old card. It was not changed. They sent me a restricted card on the account of dead name, who is the only one who can call in and ask for information. I live 13 hours away, and they refuse to help unless I drive there, myself. I have more than enough proof of who I am. As soon as I pay this off, I will close my account and never work with them, again. read more

After DECADES!! DECADES!!! of ATM's being designed with a standardized "card insert" and cash withdraw procedure... for some reason, this TD bank has decided to go with a new design. Now, I've used computers every day for the last 40 yrs or so... but this was a perplexing riddle wrapped in an enigma, and encased in irony. The card slides in "horizontally" !!! by the time I figured that out, with NO help from the security guard... I was almost afraid of the machine. Then...the cash is delivered in a "pit" that I was seriously worried might snap my hand off by reaching in the depths of it. My point is this.... WHY? WHY??? Banks....don't try this at home or at your home bank. It's bad business. read more

TD Bank - I tried every orifice to make this machine happy and it took me about 5+ minutes to figure it out. WOW! Just WOW!!! - Banks & Credit Unions Near Me - New York, New York

Very poor service. I will never use them for financing again! I used them to finance my Nordick treadmill. They are so aggressive and rude! I have been making 3 payments a month just so I can get the whole amount paid in less than 5 months versus 38 months financing period. I called to inquire on a 25$ fee for a returned payment( which is my 3 rd extra payment this month) and they refused to work with me. They said we will remove it if I pay the reminder of the balance in full, now. My financing period doesn't expire till January 2027! Use another reputable bank to finance your equipment from Nordick, otherwise you will end up like me; very frustrated. read more

This is the worst TD Bank location I've ever been to, hands down. The TD reps that aren't out to lunch for the last two hours are having 45 minute story telling conversations. This is not an exaggeration I've been sitting here for 2 hours and it's been empty except for what I described above. I wish I could legally record what I'm seeing here it's that insanely unprofessional. read more

This bank is awful, took my 97 year old mom to deposit some checks they wanted to text her cell pone she 97 years old she does not know how to use a cell phone having a state I'd and bank card was not enough to deposit some checks in person Do Not Bank read more

Tdbank is the worst bank I have ever dealt with. I recently got their "Double Up " credit card and they decline almost 1/2 my purchases for "suspicious fraudulent" activity. Forget double points, not worth it. Going back to Chase credit card. read more

My bad experience with Larry ! Stay away from him. He is the worst customer service ever ! I asked him for help but he acted sooo bad. I didn't like it. He treated me awful. Remember his name Larry ! I don't know how high his position is. But it's not acceptable and I don't want him doing this with clients again read more

TD bank is gong from bad to worse! Went to pay at a restaurant with my TD visa and was denied. Turns out TD bank decided to put a hold on my card after a biz charge of 1K without letting me know, it was embarrassing. Las time when in Costa Rico on vacation on the last day of stay they put a hold on my card a d most merchants don't use Amex card there again screwed me, a 20 year customer. Also denied me initially a biz debit card even though got two PPP loans prior and had plenty of earnings and money. Poor poor management!!! read more

10 days holding a check from CarMax $3,985.00 today this check still hold for TD bank no body can do anything I have 10 dayscalling every fp read more

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An amazing TD branch in the city that offers seating and work stations for the weary in it's lobby, i've never seen anything like that before at a TD. The ATM's here are also cutting edge in that they allow you to choose the specific bills you want when taking money out. I have dreamed of something like this for YEARS! Great job TDbank, hope these upgrades and innovations make their way up the coast to Portland, Maine! read more

Gave a gift card to my nephew and he wanted to save it for something special and it took him three years of patience to finally have enough. Come to find out, TD Bank took all the money with "inactive fees". DISGUSTING BUSINESS- CROOKS read more

My wallet was stolen/lost back in October 2020. I lost several credit cards. Chase Saphire, Marriott Visa, Local bank debit/credit card,FirstBank credit card and TD Bank card ( that I had for my organization I belong to). I file a police report in regards to the lost back in October. There were numerous fraudulent purchases on all cards totaling about $15,000. EVERY card made good on the fraudulent purchases EXCEPT TD Bank. I spoke to a representative back in October and they advised they would look into it. There was a fraudulent $2200+ purchase made at JC Penney. I spoke to a rep once and told them I did not make purchase. About a month and a half later received a letter stating they determined it was not fraudulent purchase (HUH). I appealed and asked to look into again. Now too months later , I just was notified that they determined it was fraudulent. I NEVER spoke to anyone since our first conversation. How do they determine this ? Check video ? Do they know what I look like ? Phone customer service is terrible as well ! read more

Essential Workers Beware: Unfortunately, I am a customer of TD Bank. I work at the Children's Hospital of Philadelphia. I contacted TD Bank due to an overdraft fee of 105! and Also explained to them as promised per previous representative that I would be reimbursed the 105 due to an error. when I called into the back because the overdraft Fee in fact had hit my account. Td Bank Decides then can no longer honor what 3! previous reps promised. I asked if they can pull the call and hear all reps promise this wave. I do not make much money, we are in the middle of a pandemic that is worsening by the day. and they are charging 105 in over draft fees?????? Completely not fair for anyone! especially people who are trying to live through this craziness!!! I share this because i am an advocate of great customer service and an advocate of sticking to you WORD! and unfortunately TD Does not care about either Thank you Joan Thank you Brittany Thank you Frank for lying about waiving fees and taking necessary food from my fridge Thank you TD Bank! respectfully Marquita read more

I bought A Samsung phone who clearly went through TD bank. I called and asked her what the total payoff was $300+ and then paid the loan off in November 2022. Apparently the idiot on the other end can't read because there was still $1.40 yes one dollar and 40 cents. TD bank calls today and wants me to pay $22 more dollars because their worker didn't take out the right amount.... I DON'T THINK SO. this is not my fault and I will not be penalized for their mistak. read more

Been banking with this bank for years If you don't know they are Canadian based I have checking and savings and a loan Had a credit card till yesterday they cancelled it due to inative usesage for a year they don't care about coronvirus past year and still on going loss my job like others they would rather me charge up the card and not able to pay and go to collections they have destroyed my credit rating They said to reapply so I could drop my credit rating even more by inquires This bank is HEARTLESS I will be changing banks ASAP Like they care STAY AWAY !!!! read more

It doesn't look like much when you walk past because there isn't much. WIsh I could give a Zero Star rating. They stink way past normal bank stink. Every time I call I spend over 20 minutes on hold . They leave 7-10 voice messages per day for me to call them back. I try. I really do. They are the worst of all time. And Ive been banking for 50 years. Truly, they are the worst. read more

I just spent 1.5 hours talking to 3 reps to find out what a $31 biz transaction was for, cause there was no description of the transaction. Also on line TDbank tough linked both of my biz and personal accounts requires me to log in to each one to see full info. I can not see my bill pay from personal for biz and can not see my biz credit card activity on biz have to go to personal Is ton moranic or what? As a former computer programmer at a major bank, I can see how damn it is and wastes the time and money for the bank staff and operating expenses as aggregation for consumers. Its a lose-lose situation for both. As a small biz owner of 30 years I can see how they waste resources and upset clients all at the same time. " Nice job" read more

I have banked with TD bank for years and recently Had a very bad experience I had a dispute on my TD bank debit card and without even talking. To me sided with the seller essentially calling me a liar. They should not tell customers they are protected against fraudulent transactions on there debit or credit cards. Very poor customer service and as I see on Yelp only two stars. read more

From what I experience is they illegally charge overdraft fees, I check my account everyday putting deposits in and using card, it seems they count the debits before the credits even though I make deposits before I spend, they do this so they can charge big fees to customers, Unless u carry a 5 to 6 figure balance they really don't care about you, I have an account with a competitor bank they never charge the way TD does, I'm going to close my TD account and just open a secondary account at the other financial institution I bank with To all stay awAy from TD bank read more

COMPLETE DISASTER. Do not use TD for a home-loan. My mother has a 820 credit score, is buying a home for $688,000 and putting down over $480,000 in CASH. No brainer you'd think. Nope. The underwriting department is a complete disaster and a nightmare to work with. They lose documents, ask for things multiple times, say they won't need paperwork and then ask for it. They was until the very last moment (literally 24-48 hours before the scheduled closing) to review material and then magically discover documents they forgot to ask for. They tell you something different every time you call and there's no order or consistency to anything. No wonder the are offer to 3% for 30 year loans. Why else would anyone put up with this nonsense? read more

It was a 5 star back 5 yrs,custermer service people were the best. Now sloppy sleepy an have no character. After 10 yrs im changing banks, thanks to the vp, chosen an others that are still around. read more

This bank is not America's most convenient bank. It's America's most annoying Bank. My money cleared Santander on the 2nd and I was just told their conservative with new accounts. Why are they holding my $3,000? Today is the 9th of November. Do not go to this Bank they might be all over but they stink read more

Horrible gift card system - unable to check balance online - when checking through phone, card is said to be "closed". What does that mean? If it's $0.00, say it has zero balance - confusing for gift receiver / customer Strongly do not recommend use read more

They don't look out for the customer for one, misfile disputes, then when you complain to the head office, they still debit the transaction. The reps I spoke with are self-proclaimed experts on any topic (unqualified and ridiculous advice) and act like they are doing you a favor. Funny that I just called the vendor, and they confirmed that the transaction Indeed was not authorized, and promptly refunded my account. Do NOT trust what the customer service reps or CEO's complaints dept tell you.. Chances are likely they are lying. I will be moving my no interest account to Republic Bank. Avoid doing business with this bank at all costs. read more

I pulled all my accounts. This bank is the worst. They are just like every other money grubbing bank now. They weren't bad when they opened. But slowly have taken away everything that made them stand apart. They just don't care about the customer. Stay clear!!! Find a different bank. read more

I just wanted to deposit cash into my landlord s account. The teller not only wanted my driver license but my social security number! Wouldn't even take the last 4 felt very unsafe there read more

So I been dealing with tb bank for about six years. In the six years my bank card been closed by tb bank about ten times for suspicious activity. My pay checks get push back due to investigations by tb bank. The day before rent is due tb bank closed my bank card. Why cause they feel am a suspicious person. Told me they will send me a new card I will get it no later then Monday if I don't get it by Friday. Want to give them no STAR. Go to chase or bank of America don't put your money in here. read more

My credit rating is good. They are having problems with thier computer network...they just seem like a company In trouble. Going down like a stinking sinking ship. Run screaming...the people who answer the phone are not knowledgeable and do not care. Probably because the company stinks and treats the employees badly. read more

This bank is way cool! I love Penny Arcade, the free service machine that generously swallows loose change and spits out a receipt showing the total value. It even separately spits out non-US coins and other "unrecognizable objects". The last time I was here, I managed to cash out over $200 for my change! When Commerce started opening branches, I scoffed at the idea of a bank that touts convenience, for example being open on weekends. Over time though, I like it that they have a community banking feel. Commerce doesn't pay the best rates on deposits (go to ING Direct instead). But they offer friendly service, including over the weekend :) read more

Not only do they offer free coin counting services, TD Bank also has painlessly easy (and free!) notarization services, too. Regardless of whether or not you're a customer with them. Aside from the five minute wait to see a notary, I zipped in and out without hassle. Signed, stamped, delivered... oh yeah! read more

I would rate this bank a zero! My client has been trying to get a mortgage. Finally got approved and was closing 11/2. Well the loan processor decides to go on vacation and left the file half done! Trying to get a hold of someone is impossible! DO NOT USE TD FOR ANYTHING!!!! read more

Just had to spend $1300 to fly across country because TD won't authorize a wire transfer for our new home unless you do so in person. No branches on the West Coast. read more

Stay away form this bank Fees and Over draft will follow you all the time You always will get charged something extra. And customer service is so unprofessional and weak. When I called, the bank representative was calming down her child instead helping me to resolve my problem. I get it, that is her child, but since she bank representative she MUST help me first. So make your self an favor and STAY AWAY from TD read more

I generally stick to using the ATM here. Never a line and almost never a problem there. They seem to actually maintain their machines and care about the customers being able to get service, unlike some branches I could name. I have been here quite a few times, even going inside, and have never had an issue with this one. Overall, a solid branch. read more

Earlier this week we attempted to telephone the Wethersfield Connecticut branch, nobody picked up the phone. I called the customer service number and she was able to get Dawn from the Wethersfield branch to answer the phone. Today, we tried calling the branch again, nobody picked up the phone so my husband went down in person. There was a sign on the door that said we could not go into the bank. So I tried calling the general customer service number twice, both times the message indicated that hold times exceeded 20 minutes. Earlier this week I was told that the Hartford branch had been closed and the Wethersfield branch was absorbing these customers. Why haven't the tellers been transferred to help out at the Wethersfield branch? The Wethersfield branch was already very busy. This is the most Inconvenient bank! read more

The worst bank in the Universe. I have banked for decades --this banks credit card made a mistake then to correct the mistakes they made 2 more mistakes charging me interest on their own errors then reducing my credit limit read more

Absolutely awful. This bank was great when it was Commerce and started out ok as TD but now it is just awful. My local branch claims lobby is open.. Apparently open means front door locked. No teller.. But you can wait on a long line and use drive through. (So drive thru open means the lobby is open) real convenient. On another issue I tried to call customer support for a credit card question.. Twice redirected me through a maze of nonsense only to be disconnected. I sent them an email about it and they told me they couldn't help me and I needed to call the number that sent me through the way of nonsense.. Forget their Commerce days this bank is garbage now read more

Stirling Road Davie, Florida branch. Had do to do a small wire transfer (under $5000.00). Tried to call no one answers. Left a message, no one called back. Went to the bank signed in to see an officer and I was sent from the officers area to the tellers back to the officers area. Total to so far was 45 minutes. When I got to talk to an officer I was told I had to sign in to virtual banking. I said why? She said it was a new company policy and to go over to the virtual banking sign in machine by the door. While at the door I just kept going. Called Wells Fargo got a human on the phone set up an appointment and bing, bang, boom transfer was done. Guess where my money in TD Bank is going to be going? read more

I recently lost my debit card and I tried to contact TD Bank at their 8887519000. Unfortunately no representative will talk to me the automated messaging system does not allow you to talk to a representative. I had to call a credit card that I have with TD Bank and have them transfer me to a representative from TD Bank branch. Headquarters to resolve the issue it took me two hours to take care of that can you imagine the damage that could happen in 2 hours with somebody debit card. And now it's been 5 days and I haven't received my debit card yet.. This place is a joke... read more