I was in town visiting from Los Angeles and had the best experience at this location…read more Long story short, I had to switch bank cards but the teller at my regular branch made a mistake when linking my accounts, so my funds were inaccessible for this trip. I went into this location asking for help and Joe (Joseph, manager) handled everything within 15 mins or less. Asked my partner and I about our day, shared some recommendations on where to visit while fixing my problems. Courteous, professional, knowledgeable and a genuinely lovely crowd of people working here. They were all so friendly with us and with each other... wish I could bring this branch to CA.

Typical Chase bank location this one in the Chinatown area…read more ATM lobby has three machines which were all working when I was there. The vestibule to use them are available from 7am - 10pm. Clean overall except for some paper receipts on the carpet.

What a great spot to have this . I needed some cash & didn't feel like paying extra while taking…read moremoney out from an atm. So I start looking around and here it was . Very clean , not like some other places .

This retail branch of Bank of America has always been a welcoming retail outlet for a bank that has…read moreat times left a bad taste with customers. All retail banking has contracted over the years and here we find one teller on duty when there were three before. However, the managers here maintain great customer relations. My ATM card had just expired this weekend, but no problem, following their ID protocol, the manager had the teller issue me the cash I would have obtained from the machine. I recall another time six years ago when, owing to having had an ankle operation, my mobility was hindered. No problem, the manager asked me to have a seat while he took my identification and brought back my cash with the receipt. Thank You. In day of reduced retail emphasis with large banks and in a day of diminished service expectations, it is worth recognizing this branch for retail excellence and customer service. Four great stars!

If I could give 0 stars I would! On 9/10/2025 at 9:00 a.m I attempted to deposit $1,600 IN CASH at…read morethis capital one ATM located at , 853 Broadway Manhattan New York, NY 10003 and the machine malfunctioned the cash was neither returned to me nor deposited into my account. To make matters worse, I was informed that the investigation and resolution could take 10 to 45 business days. That timeline is completely unacceptable. This delay is not only unprofessional but is also placing an unjust burden on me due to no fault of my own.

I found a wallet and tried to return it to this location, the wallet had a Capital 1 credit card…read moreand another card issued by TDBANK. In a traditional bank, returning a lost wallet or lost credit card is done with a teller. There are no tellers here, there are reps wandering around with an ipad and a security guard stationed at the door mean mugging you when you enter. I tried to explain to the rep I spoke with at this location that I would leave their customers wallet with them but he had no idea what I was talking about. I took the wallet to (TD BANK) instead, left it with a TDBANK teller who immediately called their customer before I even left the branch!

Wonderful experience. Rafael is the best personal banker…read moreI've ever met at Bank of America; professional and empathetic, I totally recommend him. He deserves an amazing carrier because he makes Bank of America a better place.

I transferred over $122,000 for an event sponsorship for my business on March 18th. Two weeks after…read morewiring the money, the event called and said they never received payment and we could lose the sponsorship. I called the bank and they had flagged the wire because it had the letters SPO. No one told me this until I called. Because the sponsorship was being held with no payment and we were at deadline, I put the payment on our corporate credit card and asked Bank of America to refund the wire. Now it has been two more weeks and no one can give me any details on when I will get the money back. All I do is get sent to phone numbers to be put on hold or I speak to someone and they tell me they can't get the intermediary bank in London to respond. No one can tell me where or when the money will be returned and we are a small business trying to survive in this economic climate and no one at Bank of America shows any interest/care. It is beyond frustrating and troubling. Do not bank here.

Worst customer service online. First you have to maneuver through their automated h@ll and then…read moreyou are routed to someone in the Phillipines or Asia who despite trying to sound American with their fake American names like "Kim" or "Tom" can barely speak or understand English and definitely do not understand the cultural etiquette. They are unable to properly listen to the reason for your call because they are unhappy people who hate their jobs and are always thinking about what canned response they will read next from a page of scripted lines pinned up in front of them. There is zero genuine empathy statements or problem solving unless you ask for a supervisor and even then it is a crap shoot. Cheap outsourced labor gets you cheap quality customer service. Just because most businesses are doing it doesn't make it right, it makes most businesses some real greedy aholes who think the public have just accepted that we should lose our humanity in favor of "inflation" so the man in the big tower can make his tower bigger while the peasants below slave and toil. Soon the peasants will all be replaced with "sentient" machines and there will be no humanity. Also, this bank is limited as far as where it has branches so if you need to make a deposit or you lose your card while on vacation, it's a bit of an issue. I live in CT but travel to Maine often and there are no Webster Banks in Maine. Today I called bc I hard charges I didn't recognize. It was totally my fault, I called before I had my coffee and my brain probably wasn't at its finest. They were valid charges but it took 4 calls and 4 representatives (2 of them supervisors) to untangle the mess made by me inquiring abt these 2 charges. My card got blocked so now I have to go to the branch and get a new card. The call dropped and not only did one Supervisor not return my call even though I was mid sentence when it dropped, she put in her notes that I hung up so she didn't call me back! Outright lie but made her life easier I guess, until I called back and that Supervisor knew her. The 2 reps on the regular customer service floor sounded either new and in training or completely bored and miserable. Definitely not people who love their jobs. Webster you need to do better than this!

The proximity of this branch to me is one of the reasons I haven't dumped Webster after moving to…read moreNew York...and I'm glad I discovered this one, because it's way closer to me than the one on Central Park Avenue. I grew up in Connecticut, and Webster is a Connecticut-based bank, and branches around here are obviously few and far between so it's not like I can visit their ATM on a daily basis. I rarely need to go between mobile check deposit and taking cashback from various merchants rather than eating ATM fees, but when I have a bunch of cash to deposit or something, it's helpful that the ATM is only 15 minutes away. My only complaint is I wish they'd put in a driveup ATM. Since I've moved, I've entertained the thought of switching banks for my primary checking account - but then I end up having to call them for some sort of customer service issue, and am reminded why I like them so much. They're always helpful and there's rarely more than a 5 minute wait to get a hold of a human being that actually is in Connecticut rather than some far off call center. I strongly doubt Chase would be that good, and I know from experience Bank of America is absolutely atrocious. I really wish they'd support Android Pay with their debit cards, they used to and then stopped...meanwhile maintaining Apple Pay compatibility (and I was making NFC payments long before it was a twinkle in the corpse of Steve Jobs' eye) but they finally made some homebrew app - which is annoying since sometimes I want to use a different card in Android Pay, and it's annoying to force Android Pay to default over Webster Pay...but I appreciate the fact that they finally did something about this after hounding them for a solid year. Overall I enjoy how Webster has big bank features while maintaining small bank customer service skills, which is why I've been a customer for 12 years and counting after a brief break to big bad BofA waters (ugh.)

I went to the Charles Schwab office today on 42nd Street in Manhattan. I explained to the man at…read morethe desk what was happening with my account. He had no interest in looking at me or helping me. He picked up his cell phone in the middle of the conversation. The customer service was extremely poor. He was uninterested in helping my Account hold this. I called Charles Schwab to put in a formal complaint to the representative. I took the information and told him he had put this complaint in. I called back the next day, there was no record of the complaint, I was told. They did not remove the item in question. This is a security breach. I must move my account from them.

A lot of banks just don't have an in house notary public anymore- we tried the Chase next door to…read morethis Charles Schwab location and they told us "come back at 3pm, the notary public MIGHT come in"... nobody's got time for that! I saw Schwab next door and ran in to see if they could help-I didn't even have my Schwab debit card on hand but the snazzily dressed gentleman at the front desk patiently heard me out and quickly reached out to his colleague who was a notary public, who came out to help us a few minutes later. I appreciated the excellent customer service at this location!