Wow, my first painless experience at a PNC Bank after a long string of torturous experiences (see…read moreprevious review). I was greeted by teller Ashley - friendly and smiling. She knew exactly what I needed done after a quick glance at my documents, took care of it, wished me a great rest of my day and I was on my way. I am stunned by her excellent customer service and hope that Ashley is here to stay.

Teller was very friendly and helpful other than that can't say much about the bankers…read more Apparently they run a graveyard shift with only 2 bankers mid-day to help with basic services like opening an account. Unfortunately, one banker was in his office checking email, the other was helping one man in front of me and another customer was sitting in the lounge. 2 bankers. And apparently they only run with appointments, so dont staff well for walk-in customers. I literally came to give them money and they were unable to help. Additionally, they didn't greet me until I inserted myself into the conversation. Prior I had called to discuss a promotion for opening an act and the banker on the phone fed me incorrect information. Literally, I verified later by calling the 800 number. The representative walked me through each detail as well as that the previous banker must of just been making it up as he went because there were no details remotely similar to what he had told me on the phone. It's kinda awkward for a bank to say they meet your banking needs but don't even have the flexibility to help you open account. Like, why be cheap, just pay for the staff and give your customers a good experience. Simple. I was told to come back tomorrow. Instead I went down the street to CitiBank where I was greeted immediately, they had 5 staff members, and was sitting with a banker in 10 minutes and was done in 15 minutes. Even the branch manager came in and introduced themselves.

So far 5 stars…read more Walked in and teller was also a banker it looked like. She greeted me and then heard why I came over, so eventually she came to her office to help me open an account. Very friendly and personable. She walked me through their promotions and in 15 minutes I was out of there. They had 4-5 staff on hand, so even the branch manager came in to introduce herself. They helped me wash my baby's pacifier and such, so I'd definitely recommend due to their friendliness and example fk service they provided me.

My new account is blocked and when I call, I get a recoding to call back on Monday. Today is…read moreSaturday. The worst bank I have ever been with. Fraud department not open on the weekends?? What??

My Dad and myself met with Walter Pacheco at the Deerfield branch to discuss a joint account …read more Walter was very helpful and knowledgable . He made the process very easy . This was a new experiece at this bank, and Walter made the transition very easy. I would recommend Walter and this Branch. I believe the Managers name was Eli who assisted and was also very helpful .

I've been an Amtrust customer for too many years to count. I started because it was where my…read moreparents banked. I have found that the service is superior and the bank clerks are extremely friendly and accommodating. I have never noticed an error in my account and the interest rates are competitive. I would definitely recommend for people looking for a new place to do their banking.

Came in an hour before bank was closing to help our boys/young adults set up a simple bank account,…read moretheir first accounts. The account literally would take 5 minutes to set up online but one boy needed to have ID verified in person. Was told to make an appointment as they had one other person waiting. Been with Wells Fargo for whole life and every account with them. We will go to another branch.

10am Friday I had a large straight deposit. I needed a…read moredeposit slip since I don't have a debit card. I guess the old slips are kept in the vault. Suddenly, two people ahead of me became five people... with 2 tellers. After 5 minutes, only 1 customer had completed their transaction. I walked out. I'll deposit it to a different bank online from home. This was the slowest I've seen. Very disappointing. I guess managers can't walk around asking if anyone has a non-cash transaction to help expedite the line.

Extremely Frustrated with SCCU's Youth Account Process…read more On May 31st, I registered for a youth account with SCCU for my daughter. At the time of setup, I was clearly informed that I needed to sign the required documents--not my daughter. Naturally, I assumed everything was in order once I fulfilled what was asked of me. Fast forward: we received her debit card and I contacted the credit union to complete the final setup and card activation. My daughter soon left on a church retreat, where her only line of communication was through chaperones. When she attempted to use her card for the first time--it was declined. I tried calling SCCU on Sunday, only to discover that no one works on Sundays. Apparently, life comes to a halt at SCCU on weekends. I contacted customer service first thing Monday morning, only to be told that the account setup was incomplete because some documents weren't signed. I sent in proof that I had signed everything required of me. That's when they dropped the ball again--now claiming my 14-year-old daughter was supposed to sign as well. Let me get this straight: how is a minor with no credit history supposed to be verified, and how is this new requirement not made clear from the start? Now, thanks to SCCU's failure to communicate and their poor setup process, my daughter is away with no money and no access to her account. This is more than an inconvenience--it's unacceptable. To make matters worse, I was told I had to wait for someone to contact me to resolve this. No direct line, no escalation, and apparently no accountability. There's not even a phone number available for the corporate office. If this is how SCCU handles youth accounts and customer support, I can't imagine how they handle anything more complex. Deeply disappointed.

Put in mortgage applications with SCCU and Rocket Mortgage at the same time a few weeks ago; SCCU…read morejust sent me an application denied email, whereas I'm currently closing on the house with Rocket Mortgage. Enough said.

More often than not- like today 6/24/24- when I come inside bank I end up leaving- like today-…read morewithout receiving service because the staff never starts helping me. They take too long. Will go elsewhere (again).

Slowest bank and branch in South florida.. this is a review after 3 hours of interactions over…read morethree weeks. The teller lanes have one teller and 4 closed lanes on average. One hold up and your there 20 minutes as the second person in line. Ancillary staff play their position and see the bottle neck and refuse to help. Appointments are delayed and they defer to the 1800 number for 75 to 90% of the solutions...so why don't I just stay home and call that number? The app is great, one personal banker was trying to be very helpful and I saw the branch manager get involved in solving the bottle neck once. But this is a consistent issue with 2 people waiting on their Appointments on a weekday and a 1 teller for a long line...doesn't make sense.

Trying to find zero star but unfortunately I have to put one start to submit my review ... it is…read moreridiculous , no customer service , you come in and wait for 20 mins and employees go on and out and no one greet you

I love Chase. The best bang for your buck when starting a small business or new company. They are…read moreefficient, and very helpful with managing your small business account. Couldn't be happier!

In my opinion Wells fargo is one of the worst banks out there. We have been a business customer…read moreof theirs for 20 years and they still treat us poorly. I could go on for hours about the poor customer service and Inept back office Support we have received over the past 3 to 5 years but instead I will list the highlights. 1. WF was a complete failure helping us obtain PPP funding. We were one of the very first to apply and we still have not been approved nor funded. We have great personal credit and, like I said, a 20 year track record with this bank, and yet no results. When Congress ran out of funding the first time we were told by several different departments in the bank, as well as department heads, that we were "next" and that as soon as funding was approved by Congress for the second round we would be processed. Today I received a letter that that is not true and that Congress has run out of funding a second time while we still remain on the sidelines. We have not even been processed! 2. Recently WF has made it difficult for us to deposit checks from our various insurance payers. I dealt directly with the branch manager, Danielle Smith, at Coral springs and she told me she could not, would not help. I had to go around her to resolve that one with a temporary fix from elsewhere in the bank. 3. They have allowed our previous partner access to our accounts long after the party was removed from the account and we put Wells fargo on notice that they should cease and desist immediately. That issue has since been resolved, however it took us months to get their attention. Like I said, I could go on for hours, however these are my top three of late. My recommendation is that you avoid this bank like the plague and Bank elsewhere. I am going to go local Once the COVID-19 bans are lifted.

Here today to use the drive through. The sign in the window states that the drive through service…read morewill end on July 30th! I asked why and I was told that technology is taking over and people can use Their phones to deposit checks. My phone can't print $100 bills so I'm now unable to go get a small check cashed. Here in South Florida, we get rain and it's no fun having to get out of a car just to cash a check. I'm not lazy, I'm just used to being able to drive through.

Unbelievable! As I called to make an appointment, I finally got thru to Patricia. Put me on hold…read morefor 7 minutes until transferred to a ringing phone for another 2 minutes until automatically hung up on. This is just one of the many issues I've had with the bank. They won't stand behind me when someone obviously stole my card. That's another story altogether. I'll be writing a review on the out cone of that. Trust me, if it's good, it'll be a great view, but if it's bad, well you'll see either way.