I am closing my accounts immediately at TD in Auburn, Maine. Their customer service person grossly mishandled a fraud case/complaint i brought against a moving co. for charging $1900 with my bank card after I refused to pay that amount, who defrauded and threatened me.
The bank person dropped the ball big time and did not do one thing correctly or on time. And lied about it to me. The last straw was when I got a rejection letter from the bank's fraud dept. because she didn't do a thing to plead my case, got paperwork in on last day only because i reminded her, and then when i confronted her, she was totally inept, weak, lied and not at all helpful. I had asked her to call the fraud dept. and talk to someone there about my case and check on it to make sure it understood that what the mover did was a crime - like a robbery.
When we got disconnected, she did not even return the call leaving me at loose ends and then no one at the bank picked up my call-back and then closed for the weekend. So because of her I'm losing $900!! Go somewhere else for yr banking where they don't lie and make excuses. So many lies. I want a bank that stands up for me and protects me and my money! read more