As far as I can recall, we haven't used the services of Taylor's Plumbing since we moved into our home back in 2004. Back then, 13 years ago we had the kitchen renovated and it was Taylor's Plumbing who were hired by our General Contractor. They did an excellent job all those years ago and we haven't needed a plumber since then. An indication of the quality workmanship that took place.
That is until my Grohe kitchen faucet recently started leaking from the pull-out hose and flooded the cupboard underneath the sink.
Based on previous experience, my first and only choice was to call Taylor's Plumbing. And boy am I glad I did!! Grohe customer service soon provided a replacement hose under their lifetime warranty. When that arrived I called Taylor's Plumbing on 21 April 2017 to arrange an appointment to have a plumber come to install the replacement pull-out hose.
Tracey (super efficient!), who answered my call booked my appointment for 24 April 2017 and explained the plumber would call between noon - 5:00 p.m. on the day to set the time he would be coming to the house.
Sure enough, at noon on the dot, a delightful gentleman by the name of Mike Roach called to let me know he was available to come straight away. Within 25 minutes he was in my kitchen discussing the plan of attack!!
By the way, a nice consideration given by Mike was putting on the little blue bootees he brought along, over his outdoor shoes when he came in.
The job itself was pretty straightforward. Mike soon made short work of removing the old hose and fitting the new one...once he had turned off the water supply at the sink!!
Talk about going above and beyond....I asked Mike if he could attach the replacement fitted liquid soap dispenser Grohe had also sent along. The bottle part , when filled with liquid soap would fall from the grips that held it in place under the countertop. Not the best of designs, but time had weakened the teeth that gripped the plastic bottle. There had been too many spills under the cupboard to put up with the mess any longer!
No sooner said than done! Mike obligingly removed the old liquid soap dispenser parts and securely fixed the new parts. Even topping up the new plastic bottle from the liquid soap refill I had ready and waiting.
It's such a pleasure to find a person who enjoys what they do and do it with glee. Mike certainly went that extra mile and I was very appreciative of that.
I have no hesitation whatsoever of recommending Taylor's Plumbing and will most definitely use them again for any plumbing needs.
Very professional staff, courteous and efficient from start to finish. Keep their phone numbers handy just in case you need their help. And ask for Mike Roach, he certainly knows what he's doing. read more