Taylor Paving come as 'professionals', however they are far from it. They will cut corners when they can, use cheap materials without your knowledge and provide a sub-standard service.
We contracted them for two jobs, our front patio and our back garden. The first job wasn't great, they said they'd make a hardcore base 20cm deep, but in the end they didn't bother because 'the ground is already hard enough'. Great. i should get a discount right? because they're using less materials...nope they said the price doesn't go up or down regardless of what they promised they'd do. Fine whatever, only a few hundred quid, i won't make a fuss about it. Then they convinced us to make a flower bed around some trees we had which we agreed to, but then never bothered to finish the job. Never dug out the ground, nor did they even clean up the rubble or put any soil in. I asked what they'd do about it, but they kept giving empty promises, 'We'll get to it later once we finish your back garden'. So the front patio was done, with the excess bricks left infront of our house (the ones that were supposed to be used instead of the flower beds) and a pile of sand left in the corner of our garden. Everything was promised to be sorted out at a later time which we reluctantly agreed to.
On to the second job. Things got a bit delayed as suppliers were late with the delivering the slabs i'd picked out, but i was pressured to buy other ones so they could get the job done ASAP. Again they didn't bother to use any hardcore using the same reasoning which i asked about again, but got the same response. So everything seemed to be going okay, they were laying the slabs down as planned. The problems started on the final day, when the laying of the slabs were done (rather hastly as evidenced by mortar sticking out of certain slabs) they asked me to provide them with the jointing compound, the stuff that goes inbetween the joints of the slabs. I bought Marshall's jointing compound which is a recognised name in builders merchants and top quality stuff, only for them to not follow the instructions written clearly on the packaging. They did not compress the jointing compound, they did not bother to brush off the excess compound off the slabs and they done a horrendous job on the edgings. this resulted in the slabs being stained, edges looking horrible and the compound stuck to the slabs. I spent a full day trying to scrub off (extremely hard and sticky) compound from the slabs as when i called to explain the situation they didn't wanna hear it. They said it's my problem now and they've done their part. Extremely unprofessional and aggressive.
Now i'm left with stained granite slabs, with no compensation or even a sorry. AVOID AT ALL COSTS, unless you're looking for disappointment. read more
