I cannot recommend the Taylor Agency and our broker, Katie, enough. Two months after buying our first house, our insurance company inexplicably terminated service in December. Completely green to the process, I scrambled to find another insurer and was recommended the Taylor Agency to help, and help they did. I had a new policy within a week.
Flash forward a few years, and a neighbor's dying 40 foot tree has resulted in 5 or 6 claims over two years. That insurer issued a non-renewal notice in November of 2019, claiming that we'd exceeded the number of claims without ever previously noting this limitation. Even though we had a claims history that made most insurers wary, we had a new policy within a month and avoided a lapse in coverage due to Katie's diligence and dedication.
Flash forward to June of 2020, and our bank has told us that we had no insurance from Feb. '19-Nov. '19, and that they had bought a policy on our behalf and would be paying out of our escrow to cover the costs and increasing our mortgage payment to make up the difference. I sent katie the letters one evening within 8 hours received a call from her, saying she'd spoken to the bank and received verbal confirmation they were in the wrong and would be refunding our escrow. TRULY AMAZING!! read more