Used TaxAct for years with no problem. The desktop software was reasonably priced and straightforward. This year I paid $24.95 for basic software. I went through the entire process and it would not let me print the return or efile because I needed a special form (one concerning Obamacare health insurance). They wanted to charge me another $56 for the deluxe version. I went to online chat support and demanded a refunded to which the person agreed. Today I see it has been done but I am through with Taxact for good. TurboTax Free worked just fine for me. I have nothing but contempt for companies using "bait and switch" tactics like this! They are going to lose a great deal of business. read more

I have used tax act for about 4 years and until now hadn't had any problems, In 2013 however, I was the victim of ID theft and someone filed returns (state & federal) (knowing my wifes & my SSN number) and I had to go through as long process with IRS/State to rectify issue. I have only ever entered our SSN info in the Taxact application so am thinking that within Taxact is the only place this could have happened. Even if IRS or State had an issue, it's improbable that in BOTH places this happened. I was doing some on line research and apparently ID theft is rampant and they're trying to get their arms around this issue. My question to Taxact was if there have been any know compromises and I haven't got an answer on this just yet. Honestly, just wondering if it's safe using them this next year or if there are safer options I should stick with. read more

Don't even try using them. To use the free service, you must have the simplest return. One W-2 and nothing else. They also deceive you by letting you complete your return before telling you that it will cost $66 to file both federal and state returns. Just go somewhere else. read more

A year ago I would have referred other people to this app but now I'm probably gonna take my tax services somewhere else. I was having extreme issues with the website and one of my refunds was causing everything to come back in the negative for some reason. So I call for help, you think that would be reasonable right? Being able to call customer service for assistance? Nope, the automated operator sent me in circles and any time I tried to press ANYTHING in hopes it would get me to a human for help, it would just tell me to go use the website. The website that is not working. I can't even put a review on what their customers service is like given Taxact seems to think you don't deserve assistance when their website is screwing up on you. read more

Undisclosed $39 efile fee for sole option, bank direct deposit. In contrast, other option potential fee disclosed prior to set-up for captive $39 cost. Kickback trap? read more

Just finished e-filing my federal and state taxes online with the deadline being 10 pm PST tonight. Now happy as a clam with the neat little red icons on my computer's hard drive of the .pdf files of all three of the past years taxes returns. Investment gains and losses all neatly itemized as well. The tax support phone line included in the deluxe tax package got me through my first time doing this with brokerage trades. I have to say, the clarity and conciseness of this online software keep me on pace to get the job done finally. And I just started it yesterday afternoon; clearly I like to procrastinate. Huge chore that it is with all the details that they have to have, I now know what to expect for next year. Skip the $32.99 fee for credit card debit, and use electronic withdraw, which is included for free. read more

This is the worst business to do your tax prep. Paid extra for archived services and when I needed help to get my personal info they flat out said "No"! Awful customer service. DO NOT do business with these people. You may regret it down the line. read more

Its that time of year again. For some a joy. You may be anticipating a nice refund check that will be spent on any number of things. For others its a dread, paying more of your hard earned dollars. I'm one of the fortunate few who gets to anxiously anticipate what I'll spend my refund on. A new camera? A mini vacation? A hooker? All 3? But then there's the whole process of preparing everything for the IRS. Anyone who has EVER done it the old fashioned way knows the headache. The careful adding, making sure everything is on the right like. Did I calculate the depreciation on that correctly? Can I write off those night's with my future boss at Centerfolds as a business expense? This is where Tax act comes in. I have used them for years now. They provide a great service Online to file your taxes. Its pretty cheap and comes with all the bells and whistles that other comparable services have, just at a lesser price. Filing is easier than the sorority sister that ALWAYS puts out. A few clicks, my saved info from the year before, and I'm done! I seriously did my taxes in under 30 minutes and will have my federal return by Friday! The state was already direct deposited into my checking account! And for those of you in NH where there is no state income tax, you can file your federal fo free. Score! High fives all around. Do it up. I promise you won't be disappointed, much like you would be with the aforementioned sorority sister. read more

I'm on my computer, minding my own business, doing a numbrix puzzle. This ad/video pops up and won't leave. I have to see this woman with her umbrella. When the ad ends, it just repeats. Over and over. I want to do the dam puzzle. Leave! Me! Alone! This is a rotten company filled with rotten people. Don't do business with them. read more

Taxact has the worst customer service. I have been trying to call them for more than two weeks without any response. I will never file my taxes with them. read more

THE WORST. They have no idea what they did with my information. I entered 8 different W2s along with other items; deductions, new life events, etc... They ask you to upgrade at almost every click you make. When I finally decided to upgrade from the mediocre service to a semi-mediocre service, TAXACT deleted ALL my information. What is the point of upgrading in the middle of the process if they're going to delete everything and make you do it again? TAXACT and their customer service hack, Travis G. are just terrible. Horrible organization, THE WORST. read more

I can see why there is such a sparse 1.5 rating for TaxAct. This company should allow a free NY state filing if federal meets the AGI standard. However the site charged for the state filing. Make sure you go thru the proper channel to obtain free filing if you qualify. Either poor technology or actual deception. Is it incompetence or a lack of ethics? hmmmmmm read more

This is by far the worst tax filing software I have ever used. Use H&R Block or Turbotax, far more reliable and actually have customer service lines. Please save yourself the headache and find a different way to file! read more

Not happy that I got charged to direct deposit when I imputed my cc info to pay for TAX ACT. Called customer service and they told me there's nothing I can do. So I paid 90 something dollars to submit a basic W2? BOO! read more

TaxACT has gotten so expensive. I do my kids and boyfriends returns. One had unemploymen incomet so had to upgrade to deluxe but taxact also upgraded to deluxe for state. I have no idea why. Total cost was 78 with a discount. Very little difficult to contact unless you call. Frustrating. I think I will look for another option next year. C read more

The IRS never received my 2016 return. According to TaxAct, I didn't finish clicking various buttons to e-file. I know I went all the way through the process. I have a copy of the return. I paid what I owed through a 3rd party online. TaxAct took my money as well. Now they say it's my fault. I'm out $27 and may be facing penalties for late filing. All they can say is I have to mail it in. read more

Perhaps the worst online tax software you could possibly find. Unintuitive, poorly designed, and with "gotcha" pricing. Pure unadulterated garbage. I would give zero stars if Yelp let me. Avoid. read more

Strongly recommend taking your business elsewhere. Their online preparation is easy enough, but if you're unfamiliar with 'tax talk' or the gamut of IRS terms you will have difficulty. I was confused about many words and terms on the site so I called Tax ACT at 319-373-3600. First, the automated answering service stated there was a 35 minute and 16 second wait until I could speak to a person. While waiting, there was an automated offer for Tax ACT to call me back. I opted for this and waited the full 35 minutes at which time I was linked with a woman calling herself "Lois". Lois was not helpful at all. Lois was the antithesis of 'helpful'. Since I wasn't familiar with tax terminology, as she called it, she said she wasn't able to help. I asked to speak to another person that could better assist me to which she quipped, "there isn't anyone else!" I asked to be placed on hold so that I could speak to her supervisor and she said she wasn't able to do that. Without being able to communicate anything more than reading off the company's website I asked for a refund. I was then transferred to another woman who was just as combative and demeaning. She quickly hung up on me. I called Tax ACT back asking to speak to the last person who hung up on me, but was told they're using a new computer system and weren't able to find out who that was. If you're doing the most basic tax filing, i.g. you don't invest, you don't own real estate, and merely input your W-2, you may be fine here. But do not have a need to call and ask for clarification. TaxAct 1425 60th Street NE, Cedar Rapids, Iowa 52402 (319) 373-3600 For all press, interview and product sample requests, please contact: Shaunna Morgan, TaxAct Public Relations (319) 531-3626 pr@taxact.com read more

The worst!!! Their algorithm does not calculcate taxes correctly!!! Nor can you reach anybody to discuss with them!! DO NOT USE!

Taxact is so bad and no representatives are willing to help. Taxact software of 2018 is very bad as State tax software is not to date. VERY BAD 2019. I WOULD NEVER USE IT EVER AGAIN. Phone line given is not working. My State return is not able to print and mail out. read more

I needed assistance with an error i made on my taxes. Emailed them February 4. Called them, the assistance line said they had too many calls and could not take my call. I figured out my problem and fixed it myself. They emailed me back asking if they could help me on February 14. I will never use this service again. read more

If there is a lower rating I would pick Negative 5. Last 2 years, I sent taxact several emails, even receiving email acknowledgment that they received my questions during late January early February, still no response or tax answers. 2017, I had several questions still with no answers for 2 months. I ended up searching for other websites. I ended up paying a lot of federal and state taxes. Dec.2018 I received a refund from the state!! Tried to understand what went wrong from the state was useless. Called Tax act (in Dec.2018) I kept getting the same message that "due to high call volume, we can't accept your call right now and call later", that is in Dec not even close to filing time. Taxact is not cheap, it is the same as other apps​ online, it cost $70-130 for filing. Few years back, they started penny and dime people to upload previous years data, then charging for other services that used to be free. It is too expensive to pay that much and not get even email response from them. Very bad service. read more

I will choose a 6 year old off of the street to prepare my taxes before I would use them again. The following is just a partial list of their deficiencies: 1.Incompetent tech support 2.Alerts for errors that don't exist. 3.Outrageous wait-times to access the tech idiots 4.Submission of payments for federal taxes owed before my taxes were even filed causing another wait-time with my bank to dispute the screw-up. 5.The nerve to still expect payment for this sub-standard crap after wasting a week of my time. No wonder they're cheaper than everyone else. They say that you get what you pay for and I am certainly paying for going with the "cheap" guys.TURBO TAX from now on, no matter how much they cost. I never had this "boot-leg" service when I used them!! read more

Stay completely away from this garbage company. What a scam. They knew our filing partnership return was late by a month and offered no guidance. We didn't realize the error, thinking April 15th was the last date to file. We made no money last year. So this was a hardship and we needed an inexpensive option just to get the return filed. Of course, they took the money to file and e-filed like everything was perfect. And then we received the huge penalty from the IRS because we were late. When asked why they didn't inform us of the late status and the possible upcoming penalty, they said "that's not our job". Perfect. read more

If I could select zero stars, I would!!! This company is found on the Irs website as a 'FREE' option to do your own taxes.... But it's all a lie!! Nothing is free.... After you complete all the questions, it makes you pay to submit or print to mail your taxes.... LOAD OF SHIT!! WASTE OF TIME!!! read more

I had great success last year with TaxAct because they did not pull the bullshit that TurboTax did with hitting you with hidden fees for "deluxe" filing and for transferring federal info to your state tax return. This year they did the exact same TurboTax bullshit and charged me $100 for those things. Now they're just a worse version of TurboTax. Literally no reason to use it. read more

Been using them for YEARS. Started out using for free and then paid the nominal fee to get the data imported over the years. Was very happy with it. Then THIS year, after hours of typing and getting down to the wire, I find they want 55 bucks more or I can't print or e-file my return. I will NEVER use them again. I tried Credit Karma and it e-filed both my federal and my state for FREE. TaxAct is FIRED!! read more

Customer service is non existent. Tried both email that stated would respond in 1-2 days but I have waited over 4. Also phone is never answered. Do not use ever read more

Have used TaxAct in the past with no problems. This year I paid $94.00 for what was supposed to be "free" Fed and State returns. It now seems that their software has dropped my sign in ID and password. Cannot get logged back into my account by any means. I have spent nearly 5 hours trying to get into my account and spoke with a rep on the phone who told me there is nothing they can do to help me. Before my returns were e-filed I tried to print a copy to no avail. Now I not only don't have a copy but can't get into my account. I am disgusted with TaxAct and their "support" and will not recommend using TaxAct. read more

Horrible site! They advertise that it's free. I go through filling everything out. I have no kids, no spouse, my taxes are very simple. I have one small deduction and they try to charge me $90. They wait until you have filled everything out to tell you that. I will not be using tax act. I will mail in my taxes. This is ridiculous. I would not recommend!! read more

Please don't use it. Worst product and worst customer service. Customer Service: After long wait, you get connected to customer service, and then are the rudest people on earth and have no clue about the tax question you ask. Software: The product is NOT user friendly, and you will have to figure lot of things yourself.. so why call it a software? The software provides minimal/or no help.. Their prices keep going up everytime and the quality has hit the bottom! Please save yourself with any glitches in your filing and a audit later on. read more

I Have used Taxact since 2011. Up until this tax year (2018) it had been easy to use and inexpensive. Now it is awkward, confusing and takes about twice as long to figure things out. Then at the end it wants all kinds of information, including my drivers license number. Then you have to sign about 5 different kinds of agreements before you can file. Then at the very end it tells you that you have to pay a $39 transfer fee to some bank. I will no longer be using this software. Turbo tax looks a lot better. I am sure I'm not only one who is dissatisfied. I believe the problem lies with however bought them out. The bean counters got into it and changed things so that more money and less effort would have to be done by the company, which completely eliminated why I was using Taxact in the first place. read more

I use TaxAct every year now for I think 7 years. Normally its a good experience. This year was a little different. Also I would like to note that other review sites are not correct in their reviews. I am guessing they are paid reviewers. For instance TOPTEN says there is no fee to use your refund to pay your fees. I looked at that option this time and there was a $25 fee. I think that says more about TOPTEN Reviews than TaxAct though. Here was my issue this year. I inadvertently put in last years W2 information. Obviously my fault. But even though the income was EXACTLY the same as last year with all the lines on the W2 being EXACTLY the same TaxAct didn't catch it. While I was going through the review phase I thought it was a glitch in the software or something. I did notice it. And it is not totally impossible to make exactly the same amount two years in a row. I was one click away from sending that Federal and State Return and it kept gnawing at me so I went and checked that W2 again and noticed it was last year's W2. Since I hadn't filed it yet I went back and changed the W2 which significantly changed everything. If I had sent that incorrect return in this age of the government saying it is holding up returns to combat fraud, which I think personally is a load of bull, I probably wouldn't have seen my refund until next year. When I called Customer Service to report the hole in their software I was told their software doesn't/wouldn't check for that. Well DUHHHHHH Sherlock that's why I'm telling you. In a side note though I was having trouble downloading a copy of my return and the person was actually able to help with that. So 1 out of 2. I'm thinking hard about using someone else next year. That is a pretty significant flaw and makes me wonder what else I might find wasn't up-to-snuff when the government finally releases my refund. I have my fingers crossed this year for sure. read more

TAXACT SUCKS - last year was fine and now after entering all info and wanting to file it will not let you unless you upgrade. Says need to for Unemployment info already done and simple and other deductions or something which is ridiculous s already entered use standard. This should actually be against some kind of law as saw nothing about this. Luckily my return is so simple they can take their product and out where sun no shine!!!! read more

I have been ON HOLD for 1 hour and 35 minutes for an answer to a question that is not answered online. TaxAct insists that it must break into its musical reverie every seven to 9 seconds depending upon the length of the previous message. There are 3 messages that have been delivered to me a total of 675 times now. It is like a Chinese water torture. I would love to take a pair of scissors off my desk and use it to impair her vital organs but that is not possible as I am probably 1000 miles away so I guess no one would actually consider that a threat. It seems like the people at this company are not only unaware of how aggravating their messages are but also how unfair it is to their customers to only have one employee to answer the phone. Perhaps they have more than one representative, but how would anyone know that they are even open today? Customer service has been a problem with TaxAct since I began to use it a few years ago. If I actually ever talk with customer service today I am unlikely to get a good, authoritative response. That is if they don't hang up on me while transferring my call or after putting me on hold. have just heard the messages 780 times. Someone just picked up, spent five minutes trying to spell my name, offered some lame advice sure to encourage a second look by an auditor, told me she is not trained to answer tax questions, but that they are trained to help fill in the blanks if you don't have a question about the way Taxact will actually insert the answers into an IRS form. When will Yelp offer 0 stars. Sign me up so I can give Tax Act what it deserves. read more

I ordered the $19.95 "basic" download edition. The "gotcha" occurred after I had spent an hour entering all the date except income from an LLC investment. Guess what, you have to send us another Ten bucks in order to complete the return. Okay, I am trapped so I agree to the additional fee required to upgrade to "plus". Then their web site wouldn't accept the credit card that they had taken two hours ago (I do not carry a balance on my cards so that was not the problem). I tried another card, same problem. I have tried to call them for two days but they are "experiencing heavy usage and you may have a long wait". I will never use taxact again.... but turbotax operates the same way. read more

This is a company that requires a PIN from the IRS BUT they do not tell you that before you pay then expect you to do a lot of footwork to track that number down after the fact... Not good for someone trying to file a simple return... Much easier and free to just use irs.gov website.. summary.. big mistake! I will never use them again! read more

After you enter all the info (which seems comprehensive) you can't eFile. As a business in California, you HAVE to eFile or apply for a one-time waiver. Keeps getting errors. "Down for Maintenance" or flip to log in page. After all the work, what to do? Start over on another site? No, print everything out and mail it in like it's 2012 or something. However, now I'm not confident TaxAct knows what they are doing. Maybe they're good at taxes but bad at software? This wasn't last minute (deadline is 30 hours from this writing). They apparently are very good at Google ads, but not good with infrastructure or handling anything other than a few at a time. Rope-a-dope. $120 later, I'll definitely not use in the future. Wish I had seen reviews before I went on their site. read more

I have used taxact for a few years now. I will NEVER use it again. There was no support, no contact information where you could talk to someone, or anyway to have questions answered. It was not user friendly at all. read more

I have used taxact for seven years. This will be my last (2017). They have gone up in price substantially each year. Further, the AMT portion of the tool is flawed, and can get one in trouble with the IRS as a result. Lastly, I have tried to call them three times over the past few days (which is a service included with my $80 fee), and each time I receive a message saying they have higher than normal call volume. I am not permitted to wait, they simply hang up the phone. UNACCEPTABLE! The territory is ripe for a new, better, more helpful service. read more