*****BEWARE OF THIS VERY DISHONEST OFFICE!*****BEWARE!!!!…read more I was so pleased when I moved to Cedar City and found the farmers office (agent Roger Olcott). I worked closely and from a distance with Office Staff, Kim. The office was absolutely fantastic and friendly and up until a month ago I would have given them a 5 star rating in every possible area. Not today. I cancelled my homeowners policy due to the high cost and I simply could no longer afford it. I gave plenty of notice so that my yearly policy would not be renewed. I paid for one year in full on 9/09/2024. I cancelled the policy to be ended on 09/02/2025, because I thought that was when the new insurance payment was due. Kim advised me that it was taken care of. Once again I was extremely pleased with the help she gave me and I trusted that it was taken care of correctly. On October 28, 2025 I received a text message from a collection company telling me that they are collecting for Farmers Insurance. I call and say I have no outstanding balance from Farmers Insurance and they say I do and it was due on 09/09/2025. Of course this was quite a surprise to me and I communicated that day with Kim who tells me she can't help me because the collection had been sent in. I asked why I was never told of a balance and why I had a balance due when I cancelled the policy even BEFORE the year that I paid for in full came due. No answer then she said she did look it up and I did have a balance of 17.05. Imagine my disappointment in the fact that this fee was there (unexplainable by the office staff) and that it had been sent to collection before I even knew about it (again unexplainable by staff) and now I am being hounded by a collection company. Kim's explanation, "I'm sorry this happened." Sorry is great but not good enough. This situation shouldn't happen to anyone! I trusted them. Being told their is nothin they could do and they can't explain why there was any fee when my whole year was paid for is not acceptable. I realize that $17 is not a ton of money, but I had already paid for my full policy and had I been told by their office that there would be a fee, I would have paid it then and would not have a collection agency after me. Very nice on the showing front but behind the scenes, my opinion of the Roger Olcott Farmers office is completely deflated. I used to refer them to everyone and now I will not recommend their services. They are dishonest and and untrustworthy.

Friendly and Family Oriented…read more Roger is such a great guy where everyone is welcome into his office and is treated like family. Beck knows every ones name and welcomes every one as they enter the building. You will always be greeted with a smile as you come into the building.

If you must use State Farm, you will want to think twice before going here. Personal and family…read moreproblems with rates going through the roof, and very poor customer service, including being told to find another agency.

Always helpful and friendly. They opened a second location in the providence shopping center which…read moreis not a nice. No wonder this one is always busy.

Great service. Friendly. It's always nice having an insurance agent who cares and willing to help…read more Thank you again

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams.

I called and Left a message to Gayle. i was Called back asked who i was and when i responded with…read morewho i was and who i worked for she hung up. i was simply Calling to obtain a Quote and was hung up on. i will be taking my business else where to someone more professional and willing to take my business. Customer Service is everything and being hung up on is NOT good customer Service

From the owner: Gayle Cushinberry, Insurance Advisor, located in Cedar City, UT, is a comprehensive insurance…read moreagency offering a wide range of services. Specializing in dental, health, and life insurance, Gayle Cushinberry ensures personalized advice to meet your unique needs. Dedicated to providing reliable and trustworthy insurance solutions, this agency is your go-to resource for securing your peace of mind and protecting your future. Whether you require individual, family, or business insurance plans, Gayle Cushinberry offers expert guidance and exceptional customer service to help you make informed decisions.

He was able to lower my insurance bill over time 30% from gico very good service and even called me…read morethe day my policy ended to make sure I didn't have to pay 2 bills at the same time

When I call to get help with my insurance account, sometimes I talk to a woman who is sassy. It…read moretakes me a long time to call them when I need help with something or make a change because it's not fun talking to that woman. I don't know her name. I don't know if it is just with me or she is like that. Another guy gave me the wrong information and more money came out of my account then I thought. I'm glad I had enough money in there. As a student, that is not always the case. My mom gave me the number of another SF agent I can call next time I need help so I don't have to call here.

American Family insurance with Andy Springer has been nothing short of amazing. Excellent customer…read moreservice with a family personal touch. I highly recommend them for both home and auto insurance.

Seriously disappointed. Worst insurance company. The staff is rude and disrespectful. I haven't…read moregotten in any accidents or have gotten any tickets and yet they raised my price??? TWICE! And when I called to ask about it the staff member was exceptional rude. That's why I switched company's just now. Good riddance to you American family insurance! Learn to treat your customers better.

Like a good neighbor, State Farm is there. What can I say, they are always prompt to answer my…read morecalls, and questions. Nice guys.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: UT-628844, AZ-18511582