I really wish I had read the reviews before choosing this clinic…read more
I'll start with the positives because there were some. If you're on your own insurance plan, pay your bills, and show up on time, you'll probably have a perfectly fine experience. I genuinely liked my provider, and every member of the in-clinic staff I interacted with was kind, professional, and welcoming.
I was a patient here for over a year. One of the biggest advantages was how quickly they could get you in--sometimes even with same-day appointments. During my time there, I never missed an appointment, never arrived late, and always paid every bill for both myself and my children on time.
That's why what happened next was so shocking.
Out of nowhere, I received a letter informing me that my entire family had been dismissed from the clinic and would no longer be receiving care. There was no explanation. I was actively undergoing treatment at the time, so I honestly assumed the letter had been sent in error.
Trying to clear things up, I contacted the clinic. Alison DeBakker, Assistant Director of Operations, directed me to the billing department. I immediately called, left a voicemail requesting the status of my account, and waited. Then I called again. And again. Multiple voicemails, no returned calls.
After getting nowhere with billing, I emailed the clinic administrators asking for someone to please call me back so I could understand what was happening. Jenifer Malone, Clinic Director of Operations, responded. Instead of providing an explanation, she told me they had already discussed the matter with someone on my account and, due to HIPAA laws, they could not discuss it with me. She then went one step further and instructed me not to contact the clinic again.
To summarize: after more than a year as a reliable patient--always showing up, always paying my bills, and never causing any issues--I was blindsided by a decision to terminate care for both myself and my family. I was never given an explanation, never afforded a meaningful conversation, and was ultimately told not to reach out again.
The medical care I received was good, and the front-office staff treated me well. Unfortunately, the way the administration handled this situation completely overshadowed that experience. Being abruptly dismissed from care without transparency or the opportunity to resolve the issue is something no patient should have to experience.