This place has the best fried rice and egg rolls I have ever tasted. The veggies and meats are great as well. A definite 5 star if now for one big problem... horrible service! If I could rate separately I would do 5 stars for food and 2 stars for service. I have visited 3 times and all 3 times I have had problems. At first I took it for a new places growing pains, but a year later and it's worse. For example, the last time I called in my order and was told 25 min( same time always). I arrived 45 min later because of past experience with slowness. I then paid and was told I would be called when it was ready. I was shocked it wasn't yet but stepped aside thinking it had to be about done. 15 min later I had to ask what was taking so long. It took me 5 min to get the woman working the front to decide to get the manager because I could not get her to even understand what I was asking. He finally came and I asked him how long I had to order in advance to not have to wait so long. He told me it usually takes 20-25 min....so I asked why I had been waiting over an hour. He asked my name and I then saw him pull my ticket from the bottom and put it in top and tell me I'm next...it took another 5 min. I saw several people order and get their food while I waited and I came to the conclusion while watching that the woman working the front that she puts the tickets up when you pay...so apparently calling in does not make a difference. I am not sure though because of the language barrier. It's a shame though, I'd come here on a monthly basis if the service was better.
UPDATE: Had to downgrade based on 2 horrible visits in a row. The food is still amazing but I can no longer look past the service. It is consistently taking an hour for small call in orders. They always say 20 min, but if you don't want to have to stand there for a half hour you better wait an hour before showing up. Even then it's never ready. Also I am tired of the communication problems. These have been 2 different people working the counter on my last 2 visits and neither can speak English. I spent 5 min trying to get the guy today to understand I was asking for a military discount. He finally had to get someone else up there who I was finally able to get to understand what I was asking. This happens anytime you have a question about anything!! I mean seriously?? Hire someone that speaks English to at least deal with the customers! I will not be returning for quite a while. It's a shame too because the food really is quite spectacular. It's just not worth all the frustrations... read more
