The lady at the customer service desk was an absolute nightmare. I'm here on vacation and forgot to pack lotion so I bought a bottle here that's fully sealed and ended up not needing it. It's seal is still 100% sealed but when I took it out of my bag she automatically says they won't accept it because it's open. She didn't even look at it! I told it it is not opened and she snatched the bottle out of my hand and continued to inspect the cap like her life depended on it. She asks for the receipt and I took out a few since I still had a few others in my bag so she decided to comment on every receipt of mine which was very unnecessary but I find the right one and hand it to her. She starts the refund and asks if I have the card that I initially used and I said yes, do I need to scan it. In the US, places like target do not need the card for the refund, the money goes back automatically. She responds with, again, a very unnecessary sound saying yes so I look at the receipt to see which cars I used and it was Apple Pay. She then proceeds to ask if I forgot my phone since it took me longer than .5 seconds to take it out. After the refund is complete she goes on a bit about the policy and whatnot which I fully understood but she seemed to think I didn't. read more