I purchased a Impala for my son, I noticed two days later the car was missing a finder liner. I…read moretook the car back and they order me a new one and put it on for free. Topp Gear service was excellent. I was totally satisfied with the purchase of the vehicle.

I have bought 2 cars from Hamza and he got me a very fair price on my trade in to boot. I am not…read morethe kind of person that usually shops at a dealership, and I do not do business with just anyone. I am very happy to report that Hamza and the Top Gearz shop is one of the few I would truly recommend. Used cars are tricky things, and anyone shopping for one should know that. That is simply the industry, always has been and will be. But I can tell you from personal experience, that someone like Hamza is the kind of person you want to be dealing with.

The one star is not for the customer service but for the vehicle that gave me hell since I financed…read moreit from them. Within a month of purchase, the engine went out...they replaced it but it took a month to do so....after they replaced it, my oil cover gasket was leaking so they took it off,cleaned it and put it back on....just for it to leak again and they replaced it. Ever since I had this vehicle, I put thousands in it for all the problems it's been causing! Never again!!!!!!

When I arrived to the workshop, they have canceled my appointment. They only said that they were…read morehaving a lot of work. That what was happened

Back On Track were absolutely amazing to work with. Joshua was my primary contact and he was open,…read morehonest, and worked hard to find a vehicle that we fell in love with AND helped us get financed for. Jay, Boon, and Boom were so friendly and fun to work with while the loan details got hammered out. It really felt like we were all long lost friends! We were telling each other stories and laughing so much my sides hurt! I've never had so much fun purchasing a vehicle. They're so accommodating and just salt of the earth folks. We came 2.5 hours to buy our new car and we will be returning when we need our next one. 10/10 recommend Back On Track!

From the owner: Why Choose Back on Track Auto Sales? At Back on Track Auto…read moreSales, we believe everyone deserves a reliable vehicle at a price they can afford. Our mission is simple: to help you get back on track with dependable cars, flexible financing, and honest service. Wide Selection of Quality Used Vehicles From fuel-efficient sedans and family SUVs to trucks and 4x4s, we stock a variety of clean, reliable vehicles to fit every lifestyle and budget. Financing for Everyone Bad credit? No credit? First-time buyer? No problem! We offer easy financing options and buy here pay here solutions to make car ownership simple. At Back on Track, your job is your credit. Trustworthy, Friendly Service Our team is committed to treating customers like family. We take pride in providing transparent pricing, no pressure sales, and straightforward deals so you can shop with confidence. Convenient Detroit Location Located at 17898 Mt Elliot St, Detroit, MI, we proudly serve the greater Detroit and Hamtramck communities with affordable vehicles and personalized service. The Back on Track Promise When you shop with us, you’re not just buying a car—you’re investing in peace of mind, reliability, and a dealership that truly cares about helping you move forward. Choose Back on Track Auto Sales and let us help you drive away today in a car you’ll love!

Sorry for the one star. Couldn't find anything lower!! Leased a 2024 Lyriq and from the first week…read moreit has been back and forth to the dealer 4 times with the same issues. Each time the dealer, Sheehan Cadillac in Pompano Beach FL, states that they are "Unable to duplicate customer's concern at this time". These issues have been ongoing since April. Have contacted Cadillac concierge countless times with no resolution. They continually state someone will call you back within 24 hours and NO ONE EVER DOES!!!! Was told Cadillac would buy the vehicle back once they reviewed the service records and would call with the details. NO ONE EVER DID !!!!! Sent certified letters detailing all the issues to Mary Barra, CEO of General Motors, Rory Harvey, President of Cadillac Division and Tom Sheehan, owner of the Cadillac dealership. To date not one of these people has responded. Buyer Beware of buying a Lyriq, a Cadillac and which dealer you buy from.

Cadillac/General Motors does not stand behind its $100k trucks! BUYERS BEWARE. @GM @CADILLAC…read more I purchased a brand new 2016 Cadillac Escalade ESV Platinum Edition Nov 2016. I have 54k miles on this truck, it is vergin, hasn't had anything done except routine maintenance. About 3 weeks ago my car stalled and I had it towed to my local dealership (Suburban Chevy/Cadillac in Ann Arbor, MI). After 3 days I was notified that my 6.2L V8 engine was seized and need major repair. I called GM customer care and filed a claim (I'm concerned, my engine failed and require major repairs at the end of my Powertrain warranty, I would like my powertrain warranty extended) Tonisha was my Senior Customer Care Rep. Phone Number: 1-866-790-5600 Extension Number: 5914931 - case number 9-5235968925 My exhaust value spring broke causing the valve to hit the piston head and major damage had occurred. The cylinder head was replaced, two piston heads, and one-cylinder rod per the mechanic Josh. (THIS REPAIR WAS COVERED UNDER MY 6yr/70k powertrain warranty) Dwayne (my service advisor) informed me that my battery was worn out (dead cells, result of repeated attempts to start the car, I'm sure dealer is responsible) and it should be replaced. I agreed to pay for the battery $170. When I picked up my truck the starter would barely turn engine over, I returned my truck the next morning, Dwayne says now the starter is worn (due to repeated attempts to start the engine, I'm sure the dealership is responsible) and they want me to pay another $444. to replace the starter. I refuse to pay and called my Customer Care Rep. Tonisha says she will call the dealership, which she did, now I get a call from the Service Advisor and they are willing to replace my starter for $140. I refuse and call Cadillac Customer Care again and they refuse to cover because the starter was covered under my 3yr/36k warranty and that warranty was expired - excuse me! My starter would be fine had not the engine failed, which is covered. I disappointed that GM, Cadillac refuse to make me whole in this situation. I'm driving their top of the line $100k truck. (BTW - they never gave me any details concerning extending my warranty as well - only 15k left on warranty) Drove my 04 Lincoln Navigator 154k with no issues with engine/transmission, maybe time to go back. @FORD @LINCOLN. Update: was supposed to hear from a supervisor in 72 hours - no call.

My tire warning light came on for my Lincoln, I work downtown and my dealership is miles away. By…read morechance I called Bob Maxey service, I spoke to Art, I asked if I could pop in for some air for low tire. I arrived, and was treated incredibly well! I will be back next year to order my Bronco here!

I had a very disappointing experience with the service department at Bob Maxey Ford, Inc…read more I scheduled an appointment for my Ford F-150 for an oil change, recall, and a rear differential leak. I was told to bring the truck in at 10am and that I'd need to approve a $250 inspection fee upfront, even though I have a premium care warranty. They couldn't clearly explain what would or wouldn't be covered. I dropped the vehicle off at 9am and was promised a call in the afternoon with an update. No one called. I had to follow up myself at 2pm, and again at 4:30pm after being left on hold. By the end of the day, I was told they hadn't done anything on the truck. No inspection, no real progress, and no communication. I then went to pick up my vehicle, and no one apologized or explained anything. No communication, no accountability, and no respect for customers' time. Completely unacceptable experience. I won't be coming back.