When we purchased our vehicle from Champion 54 Auto Sales on February 13, 2025, we were strongly…read moreencouraged to purchase an extended warranty. We weren't shopping for a warranty company or comparing providers. We purchased the warranty that Champion 54 Auto Sales recommended because we trusted the dealership to stand behind the products they sell. That trust has proven to be misplaced. The cost of the extended warranty was added directly into our bi-weekly car payment, and every payment has been made on time. On July 5, 2026, with approximately 1,100 miles of warranty coverage still remaining, the engine suffered a catastrophic failure through no fault of our own. Following the dealership's instructions, we paid to have the vehicle towed to Champion Ford, their sister dealership, for diagnosis and repair. Champion Ford contacted us for authorization to tear the engine down, explaining that if the failure was determined to be our fault, we would be responsible for an $875 teardown charge. We agreed because we knew we had done nothing to cause this engine failure. After the inspection, Champion Ford determined the failure was not our fault. At that point, Wynn's Extended Care Warranty became involved. Wynn's required additional teardown procedures, eventually requiring the engine to be sent to a machine shop. Champion Ford has reportedly informed Wynn's that the engine damage is catastrophic. Despite that, Wynn's has allegedly refused to authorize a replacement engine and instead wants individual components replaced. When an engine suffers catastrophic internal damage, replacing a handful of parts is not the same as replacing the engine. We have also been told that a mechanic will not warranty an engine that has experienced catastrophic damage and only received partial repairs. Today marks seven weeks without our vehicle. For seven weeks we have continued making every payment on both the vehicle and the extended warranty while receiving no loaner vehicle, nor a rental vehicle.

I AM WILLING TO REMOVE THIS TEXT IF THE ISSUE GETS RESOLVED!…read more When we purchased our vehicle from Champion 54 Auto Sales on February 13, 2025, we were strongly encouraged to purchase an extended warranty. We weren't shopping for a warranty company or comparing providers. We purchased the warranty that Champion 54 Auto Sales recommended because we trusted the dealership to stand behind the products they sell. That trust has proven to be misplaced. The cost of the extended warranty was added directly into our bi-weekly car payment, and every payment has been made on time. On July 5, 2026, with approximately 1,100 miles of warranty coverage still remaining, the engine suffered a catastrophic failure through no fault of our own. Following the dealership's instructions, we paid to have the vehicle towed to Champion Ford, their sister dealership, for diagnosis and repair. Champion Ford contacted us for authorization to tear the engine down, explaining that if the failure was determined to be our fault, we would be responsible for an $875 teardown charge. We agreed because we knew we had done nothing to cause this engine failure. After the inspection, Champion Ford determined the failure was not our fault. At that point, Wynn's Extended Care Warranty became involved. Wynn's required additional teardown procedures, eventually requiring the engine to be sent to a machine shop. Champion Ford has reportedly informed Wynn's that the engine damage is catastrophic. Despite that, Wynn's has allegedly refused to authorize a replacement engine and instead wants individual components replaced. When an engine suffers catastrophic internal damage, replacing a handful of parts is not the same as replacing the engine. We have also been told that a mechanic will not warranty an engine that has experienced catastrophic damage and only received partial repairs. Today marks seven weeks without our vehicle. For seven weeks we have continued making every payment on both the vehicle and the extended warranty while receiving no loaner vehicle, nor a rental vehicle.

They are crooks, I took my truck in because I know it needs a new transmission. The game me a price…read morethrough text message and then while I was at the service desk. Then as he started filling it out he says oops hold on. And adds another 2000 dollars to an already $6500 bill! Like are you kidding me! You can't give someone a price then say oh sorry that's wrong let me add another 2000! Honestly I don't want to take my truck there but I have no other options that I know of because it's diesel. Worst car dealership in town. Like they are trying to take advantage of people.

I recently hit a deer and totaled my old car. I was in need of a quality used car quick. Luckily,…read moreI was paired with Don Moore Product Specialist JEFF SHEPHARD. Jeff took care of me as if we were old lodge brothers! He's honest, straightforward and friendly. I didn't just end up with a great deal, but I made a new friend. I'm giving Don Moore Chevrolet 5 stars, but if I could, I'd give Jeff Shephard 6 stars! ******

I have always received prompt and efficient service from Don Moore on 54 concerning any of the…read morevehicles I have taken there for repair services or scheduled or preventative maintenance. And, I like getting a cup of great coffee during my visit.

Had 10:30 oil change appt. Decide to wait there. Should be what..30-40 minutes as usual, right? At…read more11:45, I finally check to see when should be done. Find out they didn't have correct oil filter and it was being delivered and should be here in 15 min. SERIOUSLY?!?!? WHY would they not bother to tell me this when they first realized the problem to see if maybe I had somewhere else I needed to be or would like a ride home to get some other stuff done today? Incredibly inconsiderate and poor customer service. Not to mention that I made the appt on Tuesday. They should have made sure they had the filter. When finally done, they said that will be $88. Have a good day. No apology for the delay or my 2hr wait, even after I asked for the service manager's card. Unbelievable. Come on people, it's REALLY NOT that hard!!!

Salesperson Lori sold a used Nissan Rogue to my daughter in law for $9,000, $500 down cash money a…read morefinanced the remainder. This vehicle had problems when my daughter in law looked at it and drove it, salesperson stated everything would be fixed before they picked up car. Upon picking car up, half way home the car started having previous issues. Now dealership wants to claim Sold As IS, this is total bullshit, and dealership and salesperson Lori should be ashamed of themselves for selling a POS car, My daughter in law and son, this is their only form of transportation and my son and daughter are unable to get to work. KARMA Train is coming ----VAAS and Lori

I'm warning anyone considering doing business with VASS CDJR -- run the other way. This dealership…read morehas cost us thousands of dollars, months without reliable transportation, and a mountain of stress. We put a $20,000 down payment down on a vehicle. In January of 2024. Vehicle went in for a recall fix in August and two months later I got concerned because they still had our vehicle and weren't helping us with any sort of ride or anything yet we're still making payments and going without a car and so I started doing some investigating and I came across a documented odometer rollback on our vehicle that they clearly attempted and I can only say this for certain because they publicly posted the vehicle we purchased for sale on their car lot September 9th of 2023 The documented odometer roll back was performed September 18th of 2023 full-blown proof they had it in their possession when the odometer roll back was documented. So we tried to return the vehicle and they have stonewalled us every single chance they get. It is now been a year and a half We have now got authorities involved the attorney general involved it has been a mess I am warning everyone stay far far away from this business. On top of all this they continue calling us telling us we have positive equity in our vehicle and that we need to bring it in for a trade-in but then when we ask them if they take trade-ins with documented odometer rollbacks on the car history report they tell us no. Which is absurd because they sold us the vehicle in the first place and they are refusing to help us return it. Who really would want to buy a vehicle with a documented odometer roll back on it nobody not a single person and especially not anybody who puts $20,000 down on a vehicle. You know how long it took us to save that money? We tried to give them a chance to make things right. They chose to lie, deflect, and deny responsibility. This place is not honest, not helpful, and absolutely not worth the risk. Don't learn the hard way like we did. They sent the attorney general fraudulent invoices with mismatching dates the receipt we received when we picked up our car after the recall was performed States what recall who did it All the information it needs to have and the invoice they provided to the attorney general shows that they did that same exact stuff and the same exact recall on a different date you can't do the same exact recall on a different date you just can't. It's fraudulent they are producing fraudulent paperwork to authorities on our case It's absurd don't buy from them

One of the best experiences I've ever had purchasing a vehicle. Patrick Henry was absolutely one of…read morethe nicest and honest guys I've met. He even came in on his day off to help us. Will be doing business with them in the future. Thank you Patrick Henry and Thank you champion ford for the wonderful experience.

Jason is quick lane is always very helpful & friendly whether it's an oil change or getting new…read moretires. We always have a great experience & appreciate their efficiency.

Pushy af.. literally tried to back me in a corner to buy a car. even was gonna let me drive it off…read morethe lot without insurance. Didn't feel comfortable doing it and told them I'll wait til Monday to do everything at once then got attitude from everyone in the office..

Car-Mart in Owensboro helped me tremendously with choosing my next car and working with me for a…read moreprice that is affordable for me. With the year we had in 2020, it's nice to know some people/companies are still willing to work with you to help get what you need