Left in Tears - Horrific Customer Service Experience…read more I had one of the worst and most distressing experiences of my life at Jam Organic Cafe. I left in tears after being verbally attacked and humiliated in front of other customers by a staff member. I had ordered eggs Benedict with salmon and gluten-free toast. Instead, I was served bacon -- something I cannot eat due to an allergy and religious dietary restrictions as a Muslim. When I politely mentioned the mistake, the woman who had taken my order (of Indian descent) came out and began loudly accusing me of calling her a liar. She repeatedly said, "Are you calling me a liar?" and "Don't call me a liar," while raising her voice and creating a scene in front of the entire café. Rather than calmly correcting the order, she escalated things by questioning my honesty and even went so far as to suggest I might be lying about my religion to get the meal changed. Her tone was aggressive and intimidating. She claimed she had offered to fix it, but that only came after the yelling began and in the middle of her verbal tirade. The situation got so bad that a passerby outside the café intervened and asked if I was okay. Only then did she slam the plate on the table and ask what I wanted. By that point, I was so shocked and shaken that I asked for a refund -- but I never received it because I ended up leaving in tears. What was even more upsetting was that none of the other staff members stepped in to help or defuse the situation. They witnessed the entire thing but said and did nothing. I have never in my life been treated this way in any restaurant or public space. It was deeply humiliating, traumatic, and unacceptable. I will never return to Jam Organic Cafe. No customer -- or human being -- deserves to be treated this way. If you care about respectful service and basic human decency, I suggest you avoid this place.

Jam Organic Cafe is absolutely delicious! Its very health conscious by providing free range…read moreproducts such as bacon, eggs, chicken and everything organic where possible. A huge tick which I totally follow in my own weekly food shopping. This is a great venue for a sunny day, because most of it sits outside in the sun. So not the best place to visit on day with rainy weather. The quinoa fritters were a great modern take on the boring corn fritters, served at most cafes. Mixed with beetroot, they are light and airy with no grease. The candied walnuts gave it the texture it needs with that tad of sweetness to balance a savoury dish. Its a very innovative dish and something different to order. The only issue was there was too much feta, which over powered the dish slightly, also I personally am not a fan of feta so that could just be me. No complaints with the egg white omelette from my mate. The banana smoothie was delicious - and wow soooo big! Couldn't believe the size. Big tick for value for money right there. I would happily return, even if its a short drive to the north shore. Great service, value for money and love the healthy vibe the cafe provides. Rating Food: 9/10 Service: 9/10 Value for Money: Very Good 33-45 Hurstmere Road, Takapuna Opening Hours: Mon-Sat 7am-3pm Sun 8am-3pm

For someone who's pretty stingy I sure don't hesitate to blow big bucks on yummy juices. So every…read moretime I'm in the Wairau food court I have to get myself a drink! My favourite is the lemon juice. Yes it's pretty odd but there's something about the fresh tangy lemon that really gets me going! If you have a hangover you should definitely get yourself one of these! Some of my other favourites are the different juice mixes... I'm not sure if they're considered smoothies or what but they're so damn good! All the flavours I've tried work perfectly together. Hell... whatever kind of juice you get I'm sure it will be delicious. There are also coffees etc and even alcoholic drinks if I remember correctly!

I have a little toddler so a library that is situated next to a beach is a definite regular visit…read more Even better is not having to walk all around Takapuna with a little boy trying to track down a snack and a fluffy right after visiting the library. I have been through the cafe numerous times busily rushing to and from the library, and only recently decided why not stop for a bite to eat with the little man, and ofcourse he was delighted. The outdoor seating, suited us perfectly- quite a few wooden tables and chairs at the entrance. I ordered a slice of carrot cake, and a mochacinno and for the boy a mini savoury mince pie and a fluffy. Cake was amazing, fruity, mosit and nutty with a lovely icing, the coffee also really good. My boy demolished his litttle pie, and his fluffy was in a much bigger sized cup than normal fluffys but also looked great! Honestly, I was suprised how much I enjoyed the visit, and I know this will be a regular for us, just for the pure convenience of it all.