Racists are there, it bothers me when they think that one doesn't have to pay or I don't know, yesterday I went and the cashier instead of attending to me left, and she sent another person to charge me (she was very kind) and when paying they had no change so I had to pay by card read more

The store is pretty big. But, Bad customer service, they are not friendly at all. Waited 10 minutes to check out because there was only one cashier open. The other employees were just standing and chatting. The cashier was nice, tho. But she had to also answer phones at the same time. read more

Went in to get some casual trousers, they were on sale at a different location over the weekend, but they didn't have my size in stock. I went in yesterday to get my size (apparently sale ended Sunday and I went in next day), and they refused to honor the discount. Not only was the sales associate nasty, but she never offered any other alternative to help. I'm sorry, as much as I loved the pants, $89.50/pair is too steep for two pairs without some sort of discount. I will not shop in this location again, as the sales associate was so rude and did absolutely zero to help. Tysons or Old Town from now on! read more

They have racially profiled me on multiple occasions. I bought several items and wanted to return two. Nina is very harsh and denied a merchandise credit to my profile because this is who she is. I called Tyson's and Reston and they offered to provide the credit. They even called Nina and she denied the request. She denied me a return then lied and said I did not have tags. One item did and one did not. She should not be in customer service. read more

Manager Nina was very rude and unwelcoming. I also overheard her being very demeaning towards her associates. Don't come here, stick to tyson's. read more

One of the few that carries women's sizes. I have had great luck there, ask for Wendy or Rippy! This last trip I was able to score three blazers and a sweater for under $350. Be sure to ask when the next sale are because they are more than happy to hold items for you. read more

I've always been curious about Talbots since their quality of fabrics seemed better than Ann Taylor. I decided to come in here on a whim after I walked out of Ann Taylor. It took a few minutes of adjustment and browsing before I picked up something but the fabrics in here for petite professional clothes...just feels so substantial. Moreso than at AT. As soon as the SA spotted me she came up to greet me and asked me "What brings me in here today". Well yes the obvious answer is that I'm shopping but its a good question because it allows her to help me in a very specific way: expanding my professional wardrobe. I gave her the short spiel and she immediately helped me with the stuff I had pulled off myself and put them in the dressing room for me and told me to keep shopping. Awesome! How awesome is that? Thats like Nordstrom level customer service! When I finally got into the dressing room I was....taken back because it was huge and had plush carpets, nice big mirrors. Your individual dressing room is also pretty damn spacious with racks to hang your stuff and and a wide plush seat. Pretty damn nice for just a mall store. Then they asked me how things were fitting, gave me feedback, got other pieces for me as requested and also whatever they thought would work. As for the fit, it's a shame their sizes don't run smaller. They should introduce a 00P for those who are very slim and short. I'm not that slim so I can fit into the size they already offer for pants. Their smallest size for tops is a PP which is one size down from SP. The PP seems to run quite large actually. It was a bit looser than I would have liked, especially when I got home and held it up to my other shells, there was a lot of extra fabric sticking out the sides. Despite the size issue, I'm still keeping it because the fabric was so nice and substantial and its ok to wear it a bit more loser than skimming. So in addition to the top I got a pair of pants and the SA helped me purchase 2 other pants to be shipped (free) from other stores. Didn't think I would like Talbots; they seemed kind of granny to me before but maybe my sense of style has evolved now (although I think its more likely that they're doing the modern/contemporary traditional look a lot better these past few years). This store should definitely be a stop if you're in the mall and need good quality petite work clothes. read more

Went to the Fair Oaks location yesterday in desperate need of a new work wardrobe. It was definitely a Julia Roberts moment. I usually come to this shop, see stuff I like, and spend a lot of $. Clothes, shoes, accessories. Not that I have it like that, but because I hate going clothes shopping and once I'm out I like to get it all done for the season. Well, today I was wearing jeans and a tee and no make up, and I suppose I didn't look like a typical Talbots customer. Or maybe I didn't look like I had any money. same thing I guess. Bottom line is the sales people wouldn't help me. No one was busy. I couldn't even get a Hello. I wandered around, several sections, thinking Maybe if I make eye contact with this person or that person.. nope. I had a question about the chinos. Of course I could've asked and been proactive, but once you feel unwelcome in a store, you wanna go. I hate to say, but this is episode number two for this rude behavior at this store. So not matter how much I enjoy the product, my talbots card is no longer in use and I won't go back. I was treated better at every store I walked into yesterday. read more