I called to put my elderly cat down. I asked how much it would cost to euthanize. My cats. Lady…read moreproceeded to tell me it'd be $138 plus $50 far as I'm concerned purposely neglected to tell me that it was gonna cost another $280 walked in did what had to be done going to pay the bill find out they jacked me lured me in with lies on the pricing and then turned around and was like oh I'm sorry I forgot to tell you I assumed you knew as if people euthanize their animals every fucking day and they should know this information I highly recommend you take your animals somewhere else. Don't deal with scammers. Do not come here. If anyone goes there you know anybody who needs to go there do not I repeat do not deal with these people. There is a garbage way to run your business and they should be ashamed of themselves if I could give a negative star review I would this is the biggest trash company I've ever had to deal with says a lot the lady behind d the counter should lose her job shady af

I called because my dog was old and I wasn't sure she was dying or not. She was twitching and I was…read morecrying. I called and I spoke to this woman named Mallory and she was most ignorant person I've ever spoken to so I spoke to another person that I thought would be better but they were no better. I told him it was just a cash cow that they're making money off of people's hurts and can't even ask question answer questions when their dog is dying. They couldn't answer a simple question? They know how dogs die and if they go in to Sears or not and that's my question is I was wondering if she was going into a seizure.. so they gave me a website to go to and I'm like well how are they going to tell my dog is going through a seizure by a video when you can't even tell on the phone yourself? You should know you're supposed to be an animal health Tech apparently. I wouldn't trust these guys because they are all about money and they will try to get your pet in there for a visit so you pay $400 for nothing. The government should get after these people for scamming people

CLIENTS BEWARE - This is, hands-down, the WORST veterinary care I have ever seen in my 73 years. I…read moresuspected my 11-year-old male kitty was experiencing a urinary blockage. On Saturday July 6, 2024, I rushed him to this place. He was misdiagnosed upon arrival. After he finally got in, a tech came to the parking lot and confirmed my cat was blocked. I had to pay $2,550 up front before his admission. I called Saturday night and Sunday. No one was available to speak with me. Not a single vet ever called me with an update or status. I got my FIRST call from a Joanne, the "Office Manager," at 10:30 P.M. SUN NIGHT, telling me to come get my cat at 7:10 a.m. the next morning. I asked what was done, what did the path report say, where was the vet, etc. I was upset and confused. What had happened with my pet? He had just had his catheter put in 24 hours prior. I had paid $2,550, and not a single medical person had contacted me since I dropped him off the afternoon before. There was no compassion at all, NONE, from Joanne. She dismissively explained what "typically" happens with a blockage. I cut her off. I did not care about "typical." What had happened with my pet???? I wanted some answers. Her response was that I pick him up and take him to another vet. And if I wasn't there by 8 a.m., I would be charged with abandonment(!). That woman was nothing but unhelpful, short-tempered, disrespectful, and insensitive. Why is she working there? I think it is safe to say it's time for Joanne to find another job or be fired. NO MEDICAL PERSONNEL EVER CONTACTED ME. I had no idea what I was paying for. I had no definitive diagnosis; no idea what his status was, or what they had even done. I was in a state of SHOCK. The paperwork they gave me did NOT even have a diagnosis listed. The final bill was $1786, which I felt like I had just flushed down the toilet. The catheter was already removed when I arrived, even though I did not request it, and it certainly was not my wish. I then rushed my cat to Camboro Veterinary Hospital, who did an outstanding job. Dr. Acosta and Shelby, the surgical nurse, and staff treated me with the utmost empathy and respect. My cat was immediately admitted and treated. The standard of care provided was impeccable. I cannot recommend Camboro highly enough. They were wonderful. I have had numerous dogs and cats over the years, and I have NEVER, EVER experienced anything even remotely approaching the degree of unprofessionalism and disgraceful standard of care I experienced at this NW PA Pet Emergency Center, which was basically malpractice. Do NOT, under any circumstances, go here unless your pet is at death's door ... not even then unless you're going to euthanize your pet. They are the WORST I have ever seen.

The ER saved my 4 yr olds life this weekend. I drove an hour with my baby to get here because no…read moreone else was open. Initially I thought I might be over-reacting but he got worse during the drive. Initial exam, labs, and X-rays were done and showed my baby was at death's very door. He was in critical condition and had to stay overnight. The Dr was very understanding and thorough in explaining the situation. Answered all my questions. Staff was patient, kind, and helpful as I was making calls to work out payment for the admit. They answered all my questions when I called overnight for updates and he was stable by morning. We even got a significant refund after. In my experience the staff is very knowledgeable, kind, and honest. I hope we never need an ER again but if we did we would definitely return here.

When my dog was suddenly experiencing problems with his knee (limping, not wanting to walk more…read morethan a few steps) I was told it was due to a condition called "Luxating Patella", which would likely require surgery. I was referred by a local vet to Dr. Saundra Hewitt at the West Toronto Veterinary Surgery office. I found Dr. Hewitt to be extremely friendly and showed a very genuine care and concern for my dog. She examined him, asked me all kinds of questions related to his activity level, his eating habits, etc. and then took great care in explaining to me what he was experiencing with his knee. She said that although she could correct his knee with surgery, it wasn't really necessary at this stage, especially given the uncomfortable recovery. It's so refreshing to have a surgeon really consider the dog first, rather than just say, "He needs surgery" just because it CAN be an option. The cost of surgery is always a consideration, of course, and if you aren't prepared for it, can really be an issue for some. Nobody wants to fork over thousands of dollars for something that isn't absolutely necessary, so I was really relieved to hear that my dog would be fine without surgery. In the couple of weeks since my appointment with Dr. Hewitt, my dog has recovered very nicely, from which she suggested was more than likely just a bad sprain. The knee condition was more of an underlying issue that he can live with comfortably for many more years. My dog is now back to his normal self, walking and running around like he used to.

My 6 months old Boston Terrier broke her leg and Dr. Hewitt put a plate in and fixed her up good as…read morenew. My entire experience with Dr. Hewitt and her team was amazing. Have no fear visiting these folks.

BELIEVE THE REVIEWS Too many DRS too many rotations of vet…read moretechs assistants etc (not really DRS nothing said was scientific) so many opinions nothing held true but GIVE US MORE $$$ at the end my pet died and it was something they never even checked in the 5 days under their care PLEASE STAY AWAY

I took my sick cat in because she was dangerously dehydrated and although the tiny amount of cheap…read moremedicine they sold me for the price of gold was actually working, she still died of dehydration because Dr. Patel forgot to give her any fluids. He admitted this to me on the phone. The dehydration was the one thing that made her condition an emergency and he just forgot to treat it. He forgot and she died because of it and now they won't even send me the itemized bill they keep promising. This place is a scam.

our dog had an excellent experience here for surgery to repair her torn cruciate ligament. Dr…read moreHewitt provided excellent information to allow us to decide on the course of treatment and her leg healed quickly.. i really appreciated the pictures of our little girl while she was there, helped reassure us as to how she was doing

This place will just try to take your money. 500 dollars just to do CPR on a 13 year old dog who…read morewas on his last breath. Rude head doctor who had no sympathy or compassion to our situation. Somehow we still ended up being charged 400 for nothing but them to do a cremation and put ashes in a dog park

Our family was treated with kindness and compassion. Considering they didn't know us, or our pet, I…read morefelt they handled the situation with professionalism and courtesy.

We called them at 5:30am because our Corso woke up with sudden mobility issues and was crying in…read morepain. They explained that they only have one doctor on staff till 8am so we may have wait a little. We got there at 8:35am and was greeted by the receptionist. This person had ZERO personality or compassion for our fears and concerns and we stood there for 10 minutes filling out their precious forms while our dog sat there crying. These people need some serious lessons on how to communicate and deal with people experiencing the fear and worry of a sick pet. Before we were even brought into a triage room, they made sure to charge us with the ~$255 assessment fee. We were brought into a triage room and told that the technician would be with us shortly. It was ONE HOUR AND FIFTY-FIVE MINUTES before someone finally came to check on us. "Triage" is NOT the right word for whatever that was. The technician was with us for five minutes asking questions and then she said, "The doctor will be with you shortly" and she left the room. Another 25 minutes passed before the technician returned and asked if they can bring our dog into the back so they could do their assessment. STILL NO VET. This is NOT emergency vet service. This is an understaffed walk-in vet clinic. After a 10 minute assessment, our dog was brought back into us and the vet spent 10 minutes explaining what they felt was wrong. She was very clear in the steps they recommended and VERY clear on the costs for each of those recommendations. Evan after agreeing to two prescriptions, she left to type up the summary and write the 'scripts. That was another 35 minute wait, all the while our dog is crying and whimpering in pain. Do you and your precious pet a favor and AVOID THIS PLACE. Zero personality, zero consideration for the animals, zero communication, zero compassion, zero, zero, zero. What a scam. Run. Avoid. Go elsewhere.

Heartfelt thanks to the hospital for their compassionate care,…read moreDear Beattie Hospital Team, I want to extend our deepest gratitude for the incredible compassion and kindness you showed during one of the most difficult moments of our lives. When we brought our beloved 14-year-old Chihuahua, Chico to your care we were heartbroken to find out he was in distress and needed to be put to rest. You're gentle and empathetic approach in delivering that news made all the difference. We were already overwhelmed with emotion and when we explained that we couldn't afford the cost of euthanasia we never expected the response we received. Your decision to cover the cost so Chico could pass peacefully and without suffering was an extraordinary act of kindness. We will never forget. Thanks to your generosity Chico's final moments were filled with dignity and love and that means the world to us. From the bottom of our hearts, thank you. Your compassion brought compassion in a time of great sorrow and we are forever grateful. With sincere appreciation, John Lorette and Nathalie Glasgow.

I won't take my fur babies anywhere else! Amazing techs and vets. Very pleasant and knowledgeable.read more

I took my dog in for emergency care as she had been vomitting for days and was not eating. The…read morewait time was reasonable and the initial care from the vet was good BUT it went downhill thereafter. I was called back to feed my dog since staff were afraid of her. Despite having an IV, they were unable to give her calming meds. While she was supposed to stay overnight, I ended up bringing her home as the vet-techs were too afraid to treat her, I had to disconnect the IV myself. The most worrisome is that although they took an x-ray, they missed colonic torsion. Had I not taken her to another ER, she'd be dead. The other ER had no issues treating my dog which required an emergency surgery to save her life. She remained in their care for 2.5 days without issue. BVE prolonged my dog's suffering. Thank you to VEC for saving her!

I want to thank Dr Roman Diaz for her compassion and sincere caring yesterday. She spoke kindly but…read morehonestly. I appreciate all the care the whole clinic took last night when we had to take one our family members in. Our dog did cross the rainbow bridge today. It definitely is not an easy job diagnosing animals that cannot tell us what's wrong. Thank goodness we have good people in after hours clinics to help us during such difficult times.

Beattie Pet Hospital (I have gone to the one in Burlington but there are locations in Stoney Creek…read moreand Ancaster as well) is always full of welcoming faces that make you feel calm and confident that your pet will receive the best care. This past occasion was for a spay surgery but with other pets, they have gone on to save their lives! Another hospital was insistent to keep running labs for a miniature dachshund while the steroids they had put her on were causing her liver to fail. The doctors at Beattie recognized the true issue and put the dachshund on medication to flush the steroids and stop the damage. A much happier outcome than what could have happened at the other hospital. Pricing is about normal for pet hospitals but the staff are willing to work with clients to help alleviate financial concerns where they can. If your pet has an emergency or a standard treatment and you're in the Hamilton area, you might want to consider Beattie.

Two days ago a coyote killed my amazing cat. Kovu was just sleeping in my chair on the front…read moreporch. I was in complete shock and didn't know what to do and called his long term vet. The Beattie staff were incredibly supportive. They said to come in whenever we could, they cleaned and wrapped him up so we could see his ears, eyes and nose, they gave us a room and all the time we needed to say our good byes. The vet talked to us, answered our questions and arranged cremation services. It wasn't until today that I realized it was free of charge. Thank you so much Beattie, I can't begin to tell you how much comfort this brought my daughter and I, as we try to cope with our loss.

[Do not go to Central Toronto Veterinary Referral Clinic (CTVRC)]…read more To fellow pet parents: Do not be misled by some positive rating. My experience reveals that this hospital selectively solicits feedback only during "smooth" visits while ignoring cases fraught with issues. I urge you to scroll through their other negative reviews; you will notice a recurring pattern in management's responses: a defensive, gaslighting tone that blames the owner to deflect from their own clinical and communication failures. I am sharing my senior cat's (12.5 years old) journey to warn you. While their surgical skills may be adequate, their post-operative "care" is a transactional nightmare. 1. Management's "Gaslighting" & Refusal of Accountability When my cat suffered a preventable post-op infection due to their vague and insufficient wound-care instructions, the response was not professional concern, but aggressive defensiveness. The manager's response (see attached screenshot) is a masterclass in "victim-blaming." Instead of addressing the lack of guidance, they attempted to weaponize my "attitude" as a concerned owner against me. It took immense pressure to receive even a reluctant apology. They would rather argue for an hour than admit a flaw in their protocol. 2. Aggressive Upselling & Disregard for Quality of Life Despite Milou's advanced age, the specialists pushed for extreme, high-revenue options like full-limb amputation and chemotherapy. They hide behind the "we must list all options" excuse, but the narrative was clearly steered toward the most expensive and aggressive procedures. It felt less like a medical consultation and more like a sales pitch that prioritized their bottom line over a senior animal's peace of mind. 3. The "Emergency" Illusion vs. Reality They claim to have constant emergency availability, but my observations in the waiting room suggest otherwise: Feb 12th: I watched the parents of a shaking dog wait for over three hours--having to eat lunch in the waiting room--only to be told to go home because the facility "lacked availability." Feb 26th: In the room closest to the lobby, I heard a male doctor loudly exclaim "Everything looks bad!" before even closing the door. This performative alarmism seems designed to instill fear and pressure parents into high-cost decisions. 4. Transactional Professionalism Their recurring response during crises was: "This is all we can do." While technically a statement, the dismissive delivery earned this 1-star review. Compared to my local vet (Juno), CTVRC's communication is heartless. They offer "free rechecks" as a funnel to pressure you into unnecessary, billable tests. To the CTVRC Management: I anticipate your canned response: "You could have brought him in for an emergency check, but you chose not to." Let me be clear: seeing how you treated that shaking dog and how you spoke to that dog parent, I knew returning would only feed your revenue stream without benefiting my cat. God and Karma see the truth. Regardless of the polished PR responses you post here, the universe knows whether you truly care for animals or just the transactions they represent. If your intentions are not as you claim, karma will eventually do the work. Summary: Save your money and your pet's dignity. My experience was purely transactional and lacked basic empathy for a senior animal. Read their responses to other 1-star reviews--the blaming the victim style tells you everything you need to know about their ethics.

Dealing with a seriously ill pet is hard but the team at CTVRC went above and beyond to care for my…read moredog. Dr Bernstein is warm and knowledgeable and took the time to answer my questions. The other staff were also very kind and extremely responsive.