To the staff at London Regional Veterinary Emergencey…read more Peter and I wanted to thank you for all the kindness and empathy that we received while we were witness to Dfer's sudden fall into illness. You are amazing people showing such care and support. It takes special people to deal with family members whose emotions are raw. Forever grateful for the time and support that the vet provided while we came to the difficult decision of what was the best path forward for Dfer and us. It truly takes special people to work in your environment. Also for the retrieval of Dfer's body from Gateway after we had changed our mind about having him cremated. This has given us such peace to know that he is buried in his favorite resting spot. Lots of love, Marlene & Peter P.S. The card was sooo very thoughtful!

I called to put my elderly cat down. I asked how much it would cost to euthanize. My cats. Lady…read moreproceeded to tell me it'd be $138 plus $50 far as I'm concerned purposely neglected to tell me that it was gonna cost another $280 walked in did what had to be done going to pay the bill find out they jacked me lured me in with lies on the pricing and then turned around and was like oh I'm sorry I forgot to tell you I assumed you knew as if people euthanize their animals every fucking day and they should know this information I highly recommend you take your animals somewhere else. Don't deal with scammers. Do not come here. If anyone goes there you know anybody who needs to go there do not I repeat do not deal with these people. There is a garbage way to run your business and they should be ashamed of themselves if I could give a negative star review I would this is the biggest trash company I've ever had to deal with says a lot the lady behind d the counter should lose her job shady af

We called them at 5:30am because our Corso woke up with sudden mobility issues and was crying in…read morepain. They explained that they only have one doctor on staff till 8am so we may have wait a little. We got there at 8:35am and was greeted by the receptionist. This person had ZERO personality or compassion for our fears and concerns and we stood there for 10 minutes filling out their precious forms while our dog sat there crying. These people need some serious lessons on how to communicate and deal with people experiencing the fear and worry of a sick pet. Before we were even brought into a triage room, they made sure to charge us with the ~$255 assessment fee. We were brought into a triage room and told that the technician would be with us shortly. It was ONE HOUR AND FIFTY-FIVE MINUTES before someone finally came to check on us. "Triage" is NOT the right word for whatever that was. The technician was with us for five minutes asking questions and then she said, "The doctor will be with you shortly" and she left the room. Another 25 minutes passed before the technician returned and asked if they can bring our dog into the back so they could do their assessment. STILL NO VET. This is NOT emergency vet service. This is an understaffed walk-in vet clinic. After a 10 minute assessment, our dog was brought back into us and the vet spent 10 minutes explaining what they felt was wrong. She was very clear in the steps they recommended and VERY clear on the costs for each of those recommendations. Evan after agreeing to two prescriptions, she left to type up the summary and write the 'scripts. That was another 35 minute wait, all the while our dog is crying and whimpering in pain. Do you and your precious pet a favor and AVOID THIS PLACE. Zero personality, zero consideration for the animals, zero communication, zero compassion, zero, zero, zero. What a scam. Run. Avoid. Go elsewhere.

Our family was treated with kindness and compassion. Considering they didn't know us, or our pet, I…read morefelt they handled the situation with professionalism and courtesy.

I have been going to Elgin Animal Hospital for 4 years now. I have always had a very good…read moreexperience there. All the techs are very caring and attentive. Today I brought Lucy in for her 4 year check-up. I wish I had the techs name but he was so friendly and gave Lucy so much love and attention which she loves. I can't say enough about Dr. Salvati she is amazing she answers every question provides amazing recommendations and really is so knowledgeable and caring. I highly recommend this clinic and appreciate the care and love you give our most precious family member. Thank you Elgin Animal Hospital!

I took my yorkie shih tzu to Elgin Animal Hospital, I was concerned about her…read morecoughing. She also has always had issues with her trachea. It was Giulia Salvati that saw my furkid that day, not much about her cough but there was medication to help ease issues with her trachea, namely Isopro/Ephed/Theoph/K-loide Elixir. 1.5 mL by mouth every 8 hrs I was told it was costly per month so I told Giulia I would like to try it for a month and if it helped my furkid I would consider continuing with this medication. I understood that the cost for this medication was $133 per month, I only got enough for 17 days. When I called Elgin Vet I was told that it was only for 17 days. That was not my understanding of the conversation with Giulia. I would not have bought the medication if I had known it was only for 17 days, ($266/ month??) then to top it off I was given 2 syringes that were One Use Only.

Amazing, compassionate staff that never pressure you to spend more than is necessary. In fact,…read morethey'll try to keep your costs down whenever possible. Highly recommended.

Caring staff and a caring vet makes Beaver Creek one of the Animal Hospitals here in St. Thomas I…read morewould recommend. Even with an emergency (and don't they always happen in the middle of the night on a long weekend?) we don't have to drive to the Emergency Veterinarian Services in London, because Beaver Creek has a 24-hour emergency line. All of our pets (4 cats, 1 dog) go there and we have always had a positive experience even when things went sideways.

Great service; friendly staff. They do a great job following up with you, even when you end up…read morehaving to take your pet to the emergency vet in London after-hours. They are compassionate to your pet as they do vaccinations in a separate room from the check-up room to avoid negative associations with regular visits. Their wellness plan is a good investment for your pup too. Fair prices too. Would recommend this vet for your pet needs!

From the owner: Abbeydale Animal Hospital is a small animal hospital providing full medical and surgical services…read moreto both cats and dogs to clients in St. Thomas and surrounding area. Our hospital has chosen to be one of only 12% of veterinary clinics in North America that is accredited by the American Animal Hospital Association and have our hospital measured against over 900 of the most rigorous published standards in the veterinary industry. By choosing a veterinary hospital accredited by the American Animal Hospital Association, you are assuring that you have selected a hospital that has the team, equipment, medical procedures and facility that are important for the delivery of high quality veterinary care.

Dr. Alexandra Soltan is the best vet we have ever encountered in 40 years and several cities. She…read morespends the time to really learn what is going on with your pet before she explains everything in detail. Fees are reasonable especially given the amount of time and high level of care she gives to both cats and dogs. She loves all animals and the animals feel that and are at ease with her. We cannot say enough about how great her team is also. I would not trust any other vet to care for my pets.

I can not give a positive review on this place . Every time you call they are rude , there fees are…read moreoutrageous . I've owned a farm my entire life and dealt with plenty of vets and vet offices . There is a couple of pleasant vets in there so if you use them I hope you get them . Would not recommend!

From the owner: Veterinary care for Dogs, Cats and Farm Animals.read more

Thank you, Dr. Alex and your team. it was a difficult decision euthanizing our precious 18.5 year…read moreold Hat Trick. Your compassion and reassurance made it easier. We felt like you were family. I highly recommend everyone use this service. Thank you.

I'm not sure where to start with this review. Dr. Alex and Christine were incredible. Our big furry…read morefriend had reached a point where we felt it was his time. Like most pet parents though, you wonder if you've made the right decision. Dr. Alex and Christine both helped reassure us that we were making the best decision. I can't recommend this service enough to anyone thinking of euthanasing their pet. Doing it at home took all the stress off of our big fella. They went above and beyond all of our expectations.

Everyone was welcoming and very pleasant. Treated Toby with gtrat care. It was my first time visit…read morebut they took care his ear infection I was a little overwhelmec with buying their dog plan. But overall was a good experience.

Wonderful from the minute I made the phone call to bring our kitty in. They made it so easy and…read morestress free. we've got him home and on antibiotics and he's already doing so well. staff were all kind and thorough and all around wonderful! highly recommend