Permanently closed! Taking online appointments but the location is permanently closed poor planningread more

WOW The definition of ARROGANCE If you are a good listener then maybe they can help you.....but if…read moreyou care to be involved in your care , prepare to be ridiculed for daring to question a Doctor. I don't believe I have been talked down to like that since I was in grade school. Just for fun tell the doctor the sky is blue and I am sure you will get a lecture about how you are not qualified to judge the color of the sky and the doctors SUPERIOR training and experience lead him to say the sky is purple or any other color just not the one you mentioned. In closing , if you are looking for a partner in your healthcare KEEP LOOKING If you are a sheep and are looking for a sheep herder hit the butterfield road location

This morning I had to take my dad for a surgery, and we went to Loyola Ambulatory Surgery center…read more Let me begin by stating that I was tired since I am not a morning person at all, and when we walked in I was pleasantly surprised of how spacious the waiting area was. I brought a book with me because I wasn't sure how it would be in the waiting room, and I was pretty happy to see that there was a television on the corner wall and GMA was on. They have a little coffee bar next to the reception desk which is nice especially if you did not have time to grab a coffee beforehand. The staff was great at giving me updates throughout my dad's surgery and "recovery" period afterward. I was able to meet the Doctor who performed the surgery and they let me see my dad right after he woke up which was great. The staff is was just a 10/10 of how they handled family members at the center.

If you need to get surgery this is the place to go. The nurses are awesome! They really care…read moreabout the patients and they take time to explain everything.

My daughter saw Dr. James McDonnell and he exceeded all of my expectations. My daughter was a…read morelittle anxious and he immediately put her at ease by sharing a joke and making her laugh. He did a thorough examination and educated me along the way. I could tell he's very passionate about Ophthalmology and truly cares about her overall health. The entire staff was amazing! The front desk greeted us with a warm smile and were so kind and courteous. The technicians were so professional and friendly. Dr. McDonnell is the best Ophthalmologist and I would highly recommend him.

One is not even able to give a blood sample here without being poked by a needle several times so…read morethat these incompetent Phlebotomists "can find a vein" To top it off, each of the 2 Phlebotomists is only allowed "2 tries and then you have to drive all the way to Gottlieb/Loyola in Melrose Park Just the very worst possible Healthcare Even worse than Healthcare in Developing Nations

I cannot give this business enough praise. Before scheduling with them I had called over a dozen…read moredifferent infusion places, very few had a real person to answer the phone. But I got ahold of Edward, who was at a location further from my home, and then Kristen. Both were very friendly, knowledgeable and helpful. This past year I had an extremely negative experience when I needed an infusion and ended up with an unexpected bill. Kristen and Premier were very sensitive to this and put up with a grumpy old man. I felt as though they went way above and beyond to assist me through this process. They reached out to my doctors office and corrordinated with the staff there to assist me. When I was reaching out to other centers some of them made the comment "we don't do stand alone iron infusions, there's just not enough money in it for us..." At Premiere I never felt like it was about the $$ or a profit, I felt valued and that their biggest concern was my health, getting the treatment I needed and addressing my insurance and financial concerns. Kristin made me feel valued, genuinely concerned and empathetic. When I arrived at the center I was warmly treated and it was a very comforting pleasant atmosphere. I was made to feel like a VIP, as if I were their only patient. Nice amenities and genuine greetings and inquiries about how I was feeling. I had two extremely friendly and attentive nurses who throughly explained everything they were going to do prior to proceeding. They were attentive to my needs and made me feel welcome and comfortable. There is no doubt in my mind where I will be going when I need this service again.

Scheduling is great, the nurses are kind and treat my son with care, and listens to him. We are…read morethankful to be able to get his infusions in the suburbs without having to drive downtown. It is very convenient for us and we're thankful for their service!

The joint commission is accrediting body, so they make sure that all the hospitals and treatment…read morefacilities have standards of care. So I am happy that they exist, even if the people working at managing those clinics and hospitals can be frustrated at all the expectations and audits by the joint commission. That is stressful. But the good things is That's how you are able to have quality care. Plenty of open space Parking, and lots of fun eateries, and the Oakbrook Center mall around here.

Apparently Duly Health and Care is now charging patients who send messages to doctors via the…read morepatient portal (My Chart). Previously this service was free but now they are charging. Ridiculous to pay a hefty charge for a question that the doctor probably took a minute to answer. Didn't receive any notification that this change was taking effect or never would have sent a question. EDIT: I did a Google search and found this: "While most MyChart messages will remain free, replies that require medical expertise and more than five minutes of your provider's time may be billed, as we do for other medical services. If a MyChart message is billable, we will first bill your insurance provider, as we do for all other medical services."

Here I am again. Check-in was quick and easy. Staff were…read morevery accommodating as usual. This still begs the question: Why am I still not walking well on my own? Why am I still in so much pain? Well, I'm here getting an Electromyography (EMG). An EMG measures muscle response or electrical activity in response to a nerve's stimulation of the muscle. The test is used to help detect neuromuscular abnormalities. During the test, one or more small needles (also called electrodes) are inserted through the skin into the muscle. The test sounds worse than it is. Dr. Mercurio was excellent. I'm confident she will help. Our hope is to find out also why my left leg and foot are numb. I'm finished now and look forward to the results.

Faculty never seems to know what's taking place as they don't communicate with each other. The…read moredoctor never seems to be in, reachable by phone, or available to help. There is no "on call" doctor either. I pay $40 copays just for an under two-minute consultation. This "pain management" clinic has absolutely no resources in place to help their clients get off of the medication they've had them on for years. You will be in it alone as you're puking your guts out laying on your bathroom floor. Not to mention it takes over 24 hours to get a call back- often times they won't call at all because they never seem to be in the office. If you're employed they won't take this, or the paperwork you need for work, seriously, and thanks to the Head nurse in particular, who didn't think said paperwork was necessary and/or important, I have lost my job- and with it- health insurance. The only reason I was trying to work in the first place. They see your pain as a cash cow. For your own health and sanity- seek other care, where they actually see you as a person. On every visit they have you fill out a form, but they don't ever look at it or what you check off. They don't care about your shortness of breath, depression, anxiety, and chest pains- as long as they get their money they're good.

I will admit, the billing department has confused me on several occasions. However, it was always…read moreresolved in a timely manner. Also, they're very easy to contact - but be mindful, it's relatively expensive to get surgery here. I reached my out of pocket max with this surgery. I had ablation surgery here for my endometriosis. The staff here was wonderful. My surgeon also works in this building, so I was trustworthy of the building. They were VERY comforting towards me and really helped relieve my anxiety. The nurse who was assigned to me in particular was wonderful; she was very attentive. The facility felt small, but it was extremely clean. The only thing I disliked was that my family couldn't come back with me in the waiting room - but I think that was the policy because they wanted to area to remain clean. Thank you to the staff here for assisting me and restoring my faith in surgery! It was the quickest healing time I've ever had.

I am an RN and my husband was having a repeat radio frequency ablation procedure. At registration…read moredesk, he was told he needed a wheelchair because he uses a cane. He does not use any assistive devices, yet they kept insisting it was in his chart he did. My concern is they didn't have the correct patient because they didn't ask for the required identifiers. After his procedure, they wouldn't let him sit up on side of cart to get dress because they were afraid he would get dizzy. Instead, he struggled to get his pants and shirt on while lying flat. They immediately got to the wheelchair while never assessing if he was dizzy after getting him up from lying position. Almost forgot to take out his IV. Nurse extremely rude and don't follow current practice standards. As a nurse, I have to say this ambulatory surgical center provides poor nursing care. His surgeon was great but works for Midwest Ortho. Too bad Midwest Ortho doesn't run the place.

Some of the best Ortho and joint practitioners in the game. Kyle Pilz is a medical opinion I trust…read more If You are in pain, go see these folks. Dr. Cole did an excellent jobs repairing a joint for me. These are the people to come see.

My experience with Mr. Cristian Silva, PA-C, at Rush Oak Brook Cardiology was extremely concerning…read moreand unacceptable. I took time off work to arrive at 4:15 p.m. for my 4:30 appointment, but Mr. Silva did not appear until approximately 5:38 p.m., despite my having another appointment that evening. During this time, at least five or six staff members knew I was waiting. Several attempted to contact him, apparently without success. I made three trips to the front desk seeking assistance, yet received no proactive updates. Eventually, an RN from another department personally reached him by telephone and assured me he would arrive within three minutes. It took at least another 15 minutes. When Mr. Silva finally appeared, he acted as though nothing unusual had occurred. He claimed he had checked my examination room twice and assumed I had left, despite multiple employees knowing I was still there. I had never left the clinic and had stepped out of my examination room only briefly to seek assistance. He offered no apology, showed no apparent concern when I explained my work and scheduling obligations, and characterized the situation as an "innocent miscommunication." This was far more than an excessive wait. It was a serious failure of communication, professionalism, and accountability. I have submitted a formal complaint to Rush Patient Relations requesting an investigation