Still no response from anyone at Take 5- I've called the number that was suggested that I call. I was given, I'm assuming, the owner's email. I've emailed him twice. Nothing. Update 9.13.24- nothing from no one. Crap business. No follow up means NO one gives a damn. No return phone calls or emails. I did get the 'blanketed' response with zero follow through- read more

Take 5 Car Wash - Car Wash Near Me - Nashville, Tennessee

See all

I do not recommended this place I visited on 12/3/24 and I came in for a single wash and they were charging $22 for a SINGLE wash.

DO NOT bring your vehicle to this location. In fact don't bring it to any Take 5 carwash. They pack your vehicles in so close that if anything goes wrong there's no time to avoid it or try and get anyone's attention. Then when your vehicle is pushed into another vehicle repeatedly, causing damage they don't contact you like they said they would. When you call the customer service line they "escalate" your request every time and just to be clear the escalation is going to take at least a month to get a response. And when you do get a response it's an immediate denial email with no contact info to dispute. There's no manager to speak with, no direct number to the claims team, just a random CSR with limited authority playing in your face for 4 weeks. I also have dash cam footage that was NEVER reviewed. I offered numerous times to provide and was declined. It appears they are placing blame on another vehicle except that vehicle immediately left and I can't see their license plate in my video. But they can apparently see enough in their own footage to blame them but not provide any additional info to me. LUCAS the supposed manager of this location has NEVER reached out. I was told by 2 different employees that I would hear from a manager in 2 completely different time frames and as today marks 1 month since the incident occurred Lucas has NEVER made or attempted contact. The customer service supervisor DANI is worthless. She's going to say she is escalating but again they consider a month of no contact as an escalation. The worst customer service in history. And yall can keep deleting the reviews but I will copy and paste that shit every again every time. read more

Car wash even on the highest option of quality leaves dirt streaks on cars. Not enough vacuums for all the car bays in the detail center. Staff directing cars in talk to each other and are not focused on the car ahead of them. Much better car wash options in Nashville. read more

Came here for the first time this evening because the car wash I usually go to closes at 5pm. I was happy to find out that they are open til 7pm! From the get go the service was excellent. David ran to the paystation to help me. Giving consice detail of the packages He took care of me! The wash was great, tire shine great and I noticed there were many more soap suds in the wash than any other carwash I've been too. This means the car is truly being cleansed of dirt and scum; it was thorough! After the wash I went to grab towels for drying and noticed they has not only window cleaner but ARMORALL! No other car service offers that as hospitality! That was the icing on the cake! Then, I met Leona who helped me by giving me gloves to add more shine to my tires! She also offered more "tireshine," that they used but I shared with her that I had my own! Lastly, she offered air freshener, complementary, which again not other car wash has done! All in all this was a home run and A++++. I'll definitely be back! I suggest you take your business to Take5 you will not be disappointed! P.s. also the vacuume workd fine and didn't come apart as others have! God Bless! read more

Take 5 Car Wash - Car Wash Near Me - Nashville, Tennessee

The manager, Ashley, went above and beyond today. She and another employee, worked in the sun, to get my car unlocked, I had been to the vet, so my firbaby was locked in the car. I am so appreciative, and will not forget it! Debra PS, I learned a lesson read more

Went into Car Wash with a 2024 Ram pickup, no problems and then first roller comes down hard and cracks windshield. Explained to attendant what happened. He filled out complaint form and sent it in. Said someone would contact me. No one did. Chatted on website and they said someone would be in touch. Week later no one has called. Chatted with customer service and she escalated problem to upper management. Site calls me 20 mins later and said they reviewed video and said the windshield was already cracked before I entered the Wash. Claim denied. My wife and daughter were in the truck with me and saw it crack when the roller came down. Also, Autumn the girl attendant said she didn't see any prior crack before I went in, and that she had lots of complaints about it coming to hard. Parker said they had turned in calls on it, but no one is ever sent out to look at it. read more

Paid 25 dollars for the most terrible car wash I've ever been to. The worker with long braided hair was "directing" cars into the car wash while talking on his personal phone and became annoyed at the person in front of me when they started pulling in when he wasn't ready... He was giving 0 direction to anyone. he then stormed off so another employee had to come out and direct us into the carwash. I go through the car wash (again, I paid for the $25 wash..) and I go through to find out the vacuums are closed down. They had cones in the parking spots for half the vacuums. Big waste of money. Lazy employees wanting to sit on their phones instead of helping customers. Don't work somewhere you have to interact with humans if you don't know how to interact with humans. read more

I bought a deluxe car was last time I went which was Saturday- it's exactly the same as their basic car wash. I had to go home and wipe around the exterior mirrors, back end and logo on car as they were still dirty. Won't go back the cleaning rags also smell funky so I had to take and use my own. read more

Busy road, pulled in to a line of cars going nowhere due to car wash being broken down . No attendants directing cars away. 10 or 12 cars stuck in line till they all did 3 point turns to be able to leave. Will never go back. read more

Great place. Thorough. Kind associates at the location that I went to near Brentwood. Definitely recommend.

I walked in to the office and cancelled my subscription last may because of moving out of state but office didn't cancelled my subscription and charged me for another 11 months . The response is its my responsibility meanwhile I cancelled my subscription so I did what I suppose to do but office just kept it active and kept charging me . Now they refuse to refund . BEWARE !! When you have account with them get ready to pay extra as long as they wish . read more

Went there and the attendance was on is phone guiding me in. My car is low so it hit my step. Went up to tell him that when he is guiding someone in he must not be on is phone because my step was hit. He told me that my business. Ask to speak to a manager. hen a next one came out cussing me out telling me he went to prison for 20 years so he bad. Now my step is damage and my car driving funny. Try calling and no one to talk to. read more

i canceled my plan because I went four or five times during business hours and it was either closed or out of service. 40 dollars wasted that month and never had a car wash. They didn't even offer to comp a months service when I was canceling. Bad business practices. read more

NEVER using this car wash again. Vacuums have no suction, and my car was still dirty after it came out of the car wash. Very disappointed!

They are finally open so I pulled in for a quick wash today. The equipment is shiny and new, the staff was courteous, and they have free vacuuming. They got me in and out for $6. I will definitely be back. read more

Take 5 Car Wash - Car Wash Near Me - Nashville, Tennessee

Check the fine print of your receipt. I paid about $22 for some kind of unlimited wash plan. I specifically asked the employee if I would continue to be charged every month. He said he'd set it up so it would cancel after the first month. Great. Well, I just checked my receipt (I have about two weeks left) and it said that if I didn't cancel before the first month, it would automatically charge me THE FULL COST of $44. So apparently I originally paid some kind of promotional price. I don't know if this was done deliberately, or if the employee just didn't know what he was talking about. I'm not going to risk finding out if it will automatically cancel or not, so I'll do it myself. As for the car wash itself, it's adequate for the convenience and speed of a machine wash. You won't get the quality of someone hand washing it, but that's not what you're paying for. read more

I ONLY GAVE 1 BECAUSE I COULDNT FIGURE OUT HOW TO GIVE NO STARS. My name is Kenneth Mory. I have a platinum level VIP membership and usually go to your So. Rutherford Blvd location in Murfreesboro.  On several occasions I have been held at the gate so that your employees can chitchat with some cute boy or girl. When I roll down my window and address the issue, they act as though I'm rude for wanting to get in and get out. That is the ENTIRE REASON I purchased VIP.  In addition there have been at least 2 times where the wash on the board when I go through is "bronze."  I pay for Platinum. When I address the issue, I'm told "just go through again"  which would be fine if I got unlimited washes ALL DAY. I don't; I get 2 washes a day.  Today was Christmas Eve. I tried to get a wash at about 5:55pm. Y'all post that you are open from 7a-8p 7 days.  Nothing was posted about closing early for Christmas Eve.  When I said something about it I was accused by the staff member of being the guy all the employees complain about.       I would like to apologize for bringing you my business, my vehicle, and my money. I will refrain from such in the future.   What really makes me feel stupid was the fact that I had a $20 tip ready to hand the guy who scrubs the head lights as a Merry Christmas, Thanks for Working Xmas Eve tip. You can see that I've CCd your chain of command and I will also be putting this letter on YELP. read more

I came by at 9:45 and it was closed with no sign as to why? Store hours were posted outside saying opened at 8am........

Terrible service. Terrible management. Misleading and deceptive. Do not sign anything or buy their deals. Plenty of other options, go there.

This review is for the kids who get paid $6 an hour to stand in front of the entrance to the car wash, half ass brush off the front and back of your car, and neglect to remind you of the only two rules of the car wash (literally, why they stand there: to remind you). Maybe do your jobs instead of standing around laughing and talking? ¯\_(ツ)_/¯ People have quite a bit on their minds, and I don't frequent the car wash every day of my life. If I'm distracted by your clanging the brush up against my car and screaming at your friends across the hood, I might forget to put my car in neutral. Should that happen, screaming at me loudly through my window and then proceeding to talk to me like I'm an infant for your inability to do your job (once again...pointing to a sign. #difficult) is probably a bad call. For what it's worth, I've been coming here once a month for the past 5 months or so, and never once has my car come out clean. I come back for the vacuums, but even they aren't worth 16 year old attitude anymore. read more

Returning from work and thought I'd get a car wash here instead of the usual place I go to. The service was absolutely terrible and the wash left my car grimy. It was almost as if they just rinsed over the car and that was it. Drove up to the kiosk and tried to get the payment going, the monitor gave off an error until somehow I actually managed to get my card to go through, then afterwards the young gentleman that was off the side, who was chatting away, finally came by but didn't really offer any help other than to say that "he liked my car". Wow thanks I guess. Then after that, drove up to the car wash, I tried the ask the older gentleman that I haven't been their wash before. He didn't really pay attention and mopped my windshield and gestures me to just go through. Didn't say or direct me on to the treads or if it's ready to put my car on neutral. Didn't occur to me that I had my car still on drive and not neutral until a bit after the treads started to move. The older man angrily tells me repetitively that I could've broken something, then continues to say "just admit you weren't paying attention, just admit you weren't paying attention". Are you serious? Could you at the very least do your job and notify me what I'm supposed to do before I get into the wash next time? What if a kid was to go through and without any knowledge, just find themselves plowing right into the car in front of them? This was an absolute mess, and my car still came out grimy and unclean. Do not waste your time with this place. read more

Great customer service!! Gave me the works for free after I had a slight inconvenience! FREE Vacuums are awesome perk too!

I've used and loved wash n' roll many times, but they changed their process to cancel monthly membership. I have tried for the last two months to cancel both by phone leaving messages and submitting their online form and have heard nothing and have now been charged $44 twice. Extremely disappointed and waiting to hear back & be fully refunded. Very poor customer service. read more

When the new Mt. Juliet location opened they ran a promotional price (for the first month only evidently) if you signed up for the unlimited monthly bank draft. Unfortunately, I did. The wash never got the back of my car clean. The machine knocked my passenger side side-view mirror all the way around every time I went through it. Even though the attendants started using a brush to try to pre-clean the car, it still does only a fair job. I went on the website and cancelled my membership, but alas, didn't do it within the "48 hour" timeframe so got charged another month's $43.95. Thought it was over, but no, I just got charged ANOTHER month's $43.95! Tried to call, but you can only leave a message. (Of course) Wrote a message on their "contact us" page and waiting to hear back.... and get my money back! read more

Watch you money!!!!! I went to the Take 5 carwash in Springfield, Tn about (2) months ago. I was having trouble paying--the card reader was not working right. A Take 5 employee came over and I asked him I just wanted a basic $15 wash. The choice screen came up and he put the wrong wash in (much higher). He attempted to cancel this entry and put in the one I wanted. He could not fix and other cars were behind me. He opened the gate and he told me he would fix the incorrect charge. I made the mistake of trusting him. I saw a charge of $39.99 on my credit card statement. I called Take 5 corporate office and they said they would gladly refund my money. Guess what? I just got the next month's credit card bill and there is another $39.99 charge on this. Most people would not protest but this car wash needs to be out of business. How many of you have been treated this way. The car washes are not very good either. read more

This is an update on the Murfreesboro facility. First, I have used it for 4 washes. It does a good job, similar to the Sudsy Car Wash that I had previously used. (Still no drying towels though). I used the facility based on a promotional one month $20 unlimited plan they offered. My previous review mentions that I felt the way that promotion was offered by their sales persons was a form of a scam. I said in the review that when I did cancel after the month, it had better be painless. It was. The Murfreesboro facility manager, Kenneth Asberry, personally did the cancellation for me. I talked with him about the way the plan had been sold me. This is a new facility and he assured me that type of salesmanship is not appropriate. His persons are supposed, and have been counselled, to insure that the customer is fully aware that they will be signing for a continuous membership with a $43 monthly fee after the first month. Additionally, the contract form has been reworded to show cancellations must be done online, on a convenient form available to the customer on the Wash n Roll website. In person cancellations are not advertised on the contract any longer, although Kenneth did very pleasantly and helpfully cancel my membership for me. Based on this interaction with the facility today and conversation with Kenneth, I recommend it as a good place to get your car washed. Give it a try. And with open eyes you can make an informed decision as to whether you needs will justify continued membership in the unlimited plan, should you decide to try it. read more

They sold me a 20$ unlimited wash but charged my card for 45$ until I cancelled it. Bad business practices

I like the service here except for one thing. If you sign up on a "promotional" monthly fee for unlimited washes, they won't tell you that the price doubles after the first month. If you sign up for this, ask about it. It does say it on the receipt so read yours carefully (most people don't) But they won't mention it to you otherwise read more

Under old management, this was an excellent car wash. Under new management, it's not worth the drive. First time there, car was not clean. Tried it again today, new manager was surly to the point of yelling at me as I was getting my credit card out to pay. Once again, I left with a dirty car. Spend your $$ read more

great wash was Fantastic and workers wes so nice

Well like all new shiny toys there are some defects.... Love the prices for the automatic car wash and it does clean very well! However I for one don't want nor will I set up an automatic draft to be pulled out of my account every month for a wash i may or may not use...bad idea in my opinion for anyone to do just pay the every time you go! Customer service was great no complaints, dude took his time explaining what is what. I will be back due to its not far from where i reside and hey its a new shiny toy gotta keep going till something is wrong right?? read more

This is a very poorly operated car wash. The actual machine never gets your entire car clean! The machine stops in the middle of the process, thereby leaving some areas untouched. You have to run it thru TWICE to get it clean! At least they don't charge you for the 2nd time. I'm not coming back. read more

Take 5 Car Wash - Sign in front of wash entrance - Car Wash Near Me - Nashville, Tennessee

I have used this car wash for years but feel like quality has gone downhill recently. My car wasn't very clean and I was left with a weird film on it. Even my kids noticed. 2 stars because the vacuums still work well. read more

This car wash broke my car mirror. The manager says wash at your own risk and won't refund the wash or pay for repairs. This shop is run by teenagers. Beware. read more

I arrived at the car wash at 5:45pm, two other cars were also trying to enter the car wash. The car wash was closed and a sign was in the middle of the entrance. The sign said the car wash closes at 7pm and so does google maps. Disappointed! Three cars were still using the vacuums so I'm thinking the car was just decided to close early... read more

I went to this car wash because it looked nice and clean from the road. It was a terrible experience. The car wash pulled off part of the back bumper of my car and broke it in 4 places. The bumper was hanging off when I stopped in the next parking lot. I went back to the car wash to speak to the manager and even though he tightened the screw he provided no other assistance. The car wash is at fault for the damage to my car and I was told there was nothing that could be done. I was not even offered a refund for my bumper being broke. In my book that is not ok to be at fault for damaging someone elses property and ignoring the responsibility. Do NOT go to this car wash. read more

After being on hold for a long time with the company and being unable to locate any price for this service, I decided to drive up and find out, figuring that if the rate was exorbitant I could drive away. The line was of average length and went at a steady rate- I went during the afternoon. When I approached the maskless salesman at the line, I was informed that the basic wash was $7, the extra wash was $15, and the premium was $20. "Basic is fine," I said. He then proceeded to aggressively try and upsell me several times, insisting the basic wash would not cover my needs, and refusing to take my several "No thank you's" as an answer. He tried to cut a deal with me and give me the premium wash for $15, so I had to shout over him to tell him that I only wanted a basic wash. He finally acquiesced and opened the gate without a word. The actual wash itself was good, and the other service people did a fine job, so there are certainly good people at this business. However, at the end of the wash, I was unsure when to put my car back in drive, as the light blinked that my car was driving but there was another car close behind me and appeared to be moving closer. Finally, I pulled into the vacuuming lot, which was littered with trash. The first several vacuums were not working. Though I can't fault the business for the people in the lot, and won't take a star off the review for this, the clientele was a seedy bunch, with the smell of marijuana in the air along with folks camping out smoking cigarettes. I would not feel comfortable bringing my family here and will not be returning myself. Overall, the service was good and the experience was very disappointing. read more

I've had two incidences, from two different places. I stopped going completely. One place on Gallatin Pike scratched up my car on my driver side and did nothing and showed no concern I'm fixing the issue. My second incident was a month ago in Dickson. My windshield was broken the process of getting my car washed. It's been a month and my windshield is still not fixed. I finally decided to go through my insurance company to have it taken care of. After the second incident I will not be going back to this car wash. I have invested on soaps and stuff needed to clean my car at home. Very disappointed with this company and will no longer use their services. Also to mention the fact that my car still was not clean for the money that you paid. read more

I've visited this car wash many times before. This will be the last time. I paid for the platinum $20 wax wash shine whatever. It left engrained water spots all over my vehicle. Can't even rub them clean. I asked Keith who was the only person working there to take a look and see about running it thru again to get rid of it. He stood 20yards away and grumbled and walked away. I had to ask him a couple times if he knew what happened and if I could run it thru again. I was the only person there at that time. He let me go thru and same thing. I asked him to take a look at it and he grumbled and wouldn't. He got me a bottle winded to use and said he doesn't do windows. Never asked him to. I just wanted to know what these spots are. And gunk left on a window. He wouldn't say anything to me. I asked if I just washed it not high need stuff because it's leaving a residue on my vehicle. He didn't want to let me saying it's been thru twice. I pointed out the sign about satisfaction and still got push back. I asked again to just wash it to see if anything would clean it and got it run thru. Still spotty windows that won't wipe off. I cleaned the rest of my car and vacuumed. It's sad that I didn't feel like it wasn't a good experience. All he needed to do was look at it and let me know it's not supposed to look like that and he didn't know what to do. Where's the manager? Where's the satisfaction? ? They can do better. They used to. read more