Jean has gone out of her way to remove my review of her "services" on other forums, but…read moreOh-Happy-Day for YELPS honesty of leaving ALL reviews up.
Jen did lots of talking, but little action. She failed to show up for a critical meeting with all important vendors in attendance. She didn't like taking even my smallest direction, even though, obviously I'm paying her for such.
My wedding was very simple, but Jean was upset she couldn't run it "her way", which was "industry standard". Things that were written into the contract were disregarded. (ie The aisle runner was suppose to be put down before guests arrived, yet guests told me they sat there and watched her do it. -She later admitted she did do it on purpose!) She didn't care for my African musicality and I tried explaining that my bridesmaids would walk in exactly on beat. She felt they should walk in to some "industry standard", and that SHE would "feel the timing" of the music. Excuse me, but she knows NOTHING about African American musicality and how we have rhythm in our music, its not some "industry standard." My bridesmaids later told me, that when the music started she just stood there, and they had to tell her its time for them to go. She said "ok" and then stared at her watch, so they proceeded on as we had rehearsed without her direction. She then just let the music play without directing the DJ to stop and let the next group walk, so there were long stretches of music and no one walking, just an empty aisle. I gave her an extremely detailed print out, of everything so she wouldn't have to guess, (she claims these were left with another vendor and she didn't get them, which is false, she had them many weeks in advance) but she still wasn't able to follow even the most rudimentary of directions.
Jean was paid a handsome sum, in full, many weeks before the wedding. However I got the feeling she wanted us to buy her premium pkg (which offered services we didn't need) and *then she would have given us her full attention. Furthermore, I was very kind to her up until the rehearsal when she just refused to do things that were cultural in nature to me. When I insisted, she made me out to be some bridezilla, which I wasn't, I just wanted my culture represented in my wedding. Thus this review of her on my wedding day of doing nothing.
It got so bad, that my caterer stepped in and placed the centerpieces on the reception tables and basically organized the reception venue because she said my wedding planner was nowhere to be found and she felt bad for me. She did this ON TOP of doing her duties as the caterer with a full staff to run and a head chef that came in for the event. That, is the level of professionalism I had expected from Jean, but did not receive.
Its unfortunate that she opted to wait until my special day to pull such tactics. It shows a level of professionalism that is remedial at best. I cannot recommend.