Paid for a full groom , which I thought was high and I gave a generous tip. He was in the back while I paid so I didn't see him. He didn't look very clean like he does at other places, the only parts that were trimmed were his paws and but. His trousers which I asked to be trimmed were not, and his nails were barely touched. He didn't smell clean either. After 2 weeks his paws were overgrown, and for the first time in 6 years he has a hot spot and is constantly biting himself. I took my other dog years ago and was always pleased, and he still has great reviews, but this was an awful experience and I won't be back read more