We got snowed out and the roads were closed. Cal Trans and Tahoe Authorities urged people to stay…read morehome. So we tried canceling and of course the mgr gave us this bs about "you should have paid for the insurance". Sorry Charlie. Didn't even offer a credit for future dates. I will never do business with these folks again. All u have do is look at previous yelp reviews w same issues w the same person. I would stay away from these folks. They took $1500 of our $$. Just my 2 cents! Back at Tim G. Folks dont drink the cool aid this guy is peddling. Definitely get the insurance if you book here because they definitely WONT work with you even if its an ACT OF GOD situation. This guy is trying to make it seem like it was just a simple snow day weekend. The fact is ALL hwy 80 was closed, hwy 50 closed the majority of the time. All the lifts were closed (but according to mr Tim the lower lifts were open and everyone had such a nice SNOW DAY! Go back and look at the news articles and see the facts for yourself. Tim here is gonna reply w some sugar on top to refute my comments. Again go google lake tahoe for the weekend of 03/01/24 and see all the weather reports for yourself! Bottom line is these folks wont work with you so get the insurance. Tim no need to reply cuz everyone can see through your business only approach!

There is nothing particularly bad about this place, and the staff is very nice and helpful. But it…read moreis very run down. The microwave and oven no longer have any legible markings for the buttons and knobs, the kitchen pans/utensils are very cheap and hard to cook with, the bathrooms have no towel hooks, and the arrangement of the rooms/kitchen is awkward. This is our second time staying here and I'm not sure we will be coming back. It is also priced higher due to location to the Heavenly gondola, but other than location convenience there are better condo deals in the area with more upgraded features for around the same price.

We very much enjoyed staying here for a few nights. We couldn't make reservations directly with…read morethe lodge, because it's a time share resort. But, we could use Bookings.com to reserve rooms that interval owners make available. The rooms come with everything you need for cooking and all the comforts of home. There's a fireplace, but we didn't need it. Apparently, air conditioning has recently been added and we appreciated that. The location was easy to find and it's close to shopping, restaurants and casinos, in case you want to pull a few handles. There is parking on site but not quite enough for all of the people staying there. The lobby is a very comfortable place to hang out. Fresh fruit, bottled water and fresh brewed coffee is available, too. Just remember to close the outside doors on your way in or out. There are curious black bears nearby who visit occasionally.

What a great place to stay. Easy to find (parking lot could be a bit bigger got crowded at night)…read moreClerk at front desk was very helpful and answered all our questions. The room was very clean was equipped with everything you could want in the kitchen and bathroom. Furniture and bed were very comfortable. We didn't try the fireplace. Was nice there was ac cause it did get warm in the room. They had apples/small bottled water and coffee in the lobby. The clerks had to make the coffee for you but were always quick to do it which was appreciated. I would definately stay here again if we're in the area.

Fantastic resort. Loved our time in an amazing top floor condo. The location is fantastic - it's…read moreski-in, ski-out and steps away from the Gondola. The Zalanta taff was wonderful and so helpful. There's a ski valet who takes and stores your skis and boots, coffee/cocoa and sparkling water in the lobby, and two steaming hot tubs (plus a pool)! They even have their own SUV and will shuttle you around town for free! And it's beautiful... just a great place to spend a ski week(end). Highly recommended!

We truly enjoyed our stay. The three bedroom was very cozy, clean, spacious and comfortable…read more Especially the King beds and the spacious showers. If you love taking baths then the oval one will hit the spot. The Front Desk staff were very friendly and helpful. We really lucked out with some sunny weather so we took advantage of the pool and hot tub!!! We even walked down to the lake and took advantage of the closeness. It was a perfect stay. We didn't want to leave. We'll definitely be back.

Wedding Review From…read morethe moment we booked, Blair (event sales manager) worked magic to keep our dream within budget -- securing amazing discounts on the gorgeous and spacious rooms, floral, DJ, event space, photography, hair & makeup, and of course the scrumptious food. The breathtaking views were the cherry on top. Blair priced the dream wedding just right, and Katie delivered it with such care and excellence! Our guests had a blast enjoying the resort activities before and after the ceremony, making it a true wedding weekend. A huge round of applause to the event staff who handled set up and take down flawlessly -- they lifted so much stress off our shoulders. The friendly gate staff and shuttle drivers added an extra touch of warmth to the experience. The only hitch was some initial challenges with the group sales manager (Amanda), but Lindsey, the new manager, went above and beyond to make it right -- even upgrading our daughter's suite so generously. Overall: 9/10 Special Events Team (Blair, Katie, & staff): 100/10 This resort truly has everything you could dream of for a wedding.

Wonderful service, clean rooms, gorgeous view and attentive staff. Will visit here again. The view…read moreis ridiculous as you are on the side of a mountain

Keep in mind this hotel/casino has been here a long time…read more The bathrooms have been redone, the showers are really big and the water is hot. Beds are comfortable but the pillows are very soft. Tv, fridge and all the plugs for charging devices you need. You can walk to almost everything from here. The restaurant was really good and all of the staff have been really nice. There is an arcade for the kids in the swimming pool. We will stay here again.

Hidden fees under IHG promo $20/a night parking hotel guest, $25 valet, $30/a night resort fee…read more Entrance by Sportsbook handicap button never worked. They also gave us a room looking at roof when the hotel was absolutely dead & a parking pass that didn't work on day two, but they fixed it. Marco, Ron, Trinity & pit boss awesome! Older gentleman at cashier all get 5 stars. Starbucks was opened, but didn't know where the employee were for 20m, cigar bar & Casa Del Sol along w/ everywhere else was a ghost town. I understand 'season closed' & weather permitting, but service was awful!! The room was clean thankfully versus the horror stories we read on the way via reviews. Bathroom door like a prison door from TV! Not once did we eat there due to service. Brian at center bar was zero stars. Rude both days. Said I may burn him w/ cigarette if I ash to the left ash tray...bizarre! Never heard that one in my life. Lady at Blackjack table rude, guy at blackjack didn't hit when I asked him to hit & overall the worst experience & I live in Vegas. So I understand the game & business. Wasn't worth the argument so went to bed & didn't spend another penny.

My entire family and I stayed at the Pinewild condominiums in Lake Tahoe this weekend and I have to…read moresay of all the properties we've rented in Tahoe this is among the best. We spread out among three houses, each with their personality and decor. All three felt like real homes that people lived in but ours felt a little more resort-y than the other houses but I think that had to do with the fact that we had a lake front view from both the upstairs and downstairs patio. Pinewild has its own private access to the lake which makes it very nice because you could walk out of your rental property and literally be on the water. This was also very convenient for the fourth of july fireworks that we had an almost perfect view of. There were of course some down sides to our experience incuding: problems with the water in two of the houses, an over abundance of dead animals displayed throughout the house we were staying at, and really bad parking situation (there are very few guest parking spots - so DON'T give yours up without having another replacing it in your absence), and the actual layout of the area when driving. Other than these though, we all had an excellent experience here and I would highly recommend it to anyone staying in Lake Tahoe.

The Landing Hotel and Spa went above and beyond for me. I had to cancel my reservation due to…read moreextenuating circumstances, and Chris, along with the staff I spoke with, handled everything with care, professionalism, and kindness. Even without staying, the customer service alone made a lasting impression. I truly appreciate how thoughtful and accommodating they were, and I'm very much looking forward to visiting in the spring. Thank you so much!

We had our wedding this last October. We stumbled across this place by chance when looking at…read moreother venues in the area. We feel in love with the view from the terrace which is where we had our ceremony and reception. We were impressed by the front reception staff immediately and booked our wedding about one year in advance. We met with Chelsea our on site Event Sales Manager, and things started off good. But we shortly there after felt like we were a nuisance by asking just a few questions, and we are low maintenance. You should plan on guests staying in other hotels as the wedding party booking process is a PIA, or perhaps this was just the case with our Event Manager, any questions took weeks or more to get a response. On top of that we reviewed pricing one year in advance at what we assumed was our guests budget, but we did not realize that the cost of a room about doubles with all their hidden fees. When we asked for a few minutes to meet and review some details of the site to figure out how and where we had access, and tried to coordinate it with a Sunday Wedding Open House, we were told that was her day off. I asked if she was going to the Open House which she said she was, everything made us feel unappreciated. We literally had 10 minutes of Q&A, which mostly revolved around where things were, what we had access to, so we could start planning decor, and things of that nature. We requested a 30 day prior meeting on site, with our wedding coordinator and Event Sales manager, as we want to review all last details and do a food sampling. Chelsea failed to respondto us or to our Coordinator, nor did she show up. Our coordinator had to call her manager to see what was going on, finally got her cell phone, she said she was working from home that day. We literally had no phone calls from our Event Sales Manager for the final 3 months. Once they have your money and commitment they no longer appreciate you or want to put any energy into you. Our Event Sales Coordinator ended up going to her high school reunion the weekend of our wedding, which would be fine if she informed us and told us an alternate contact should any issues arise, but it was a no call no show. Luckily our wedding coordinator was amazing, and had done many weddings at this site. They did REQUIRE a tip in advance of 20%. I asked than about if a tip jar would be placed at the bar and was told no that it would not. When we and the wedding party got down to the reception well after everyone else already there we found that there was a tip jar where they were asking all guest for more tips!! With no point of contact on site, we did nothing during the wedding as we wanted to focus on our day and deal with issues afterwards. After the wedding we spoke with her manager Keeley, told her of the main shortcomings during the process, in which she admitted things did not go as they should. When I asked for a few hundred dollars back for the double tipping I was told no way. She spoke with corporate and GM and they did not care, once they have you money. All the other people onsite were great. But if you go here, do not pay final amount until after the wedding. Challenge the up front tips, and be prepared that after you give them money they no longer care about making your day special. The Landing refused to respond to a complaint from the Better Business Bureau.

I recently rented two townhomes in the pine woods and there aren't enough words at how great the…read morevisit was. Brandon was so accommodating and answered all of my questions. We will definitely be back.

Brandon will not answer the phone once he has your money. The property we stayed at is in disrepair…read moreand its continuing problems have not been addressed in 4 years. This year, a sewer line in the lake broke meaning no running water. After several calls, Brandon had no alternative place for our family to stay. We ended up in a hotel with bags and boxes all around us. We paid for that experience on top of the house rental. He only returned our money for the house after several more phone calls and several more days. The agreed upon morning we left Tahoe and returned to the house to pick up the last of our belongings in the garage, he had his cleaning lady there on the phone to him telling us we had to leave. We told her she could start cleaning and that we would be out of there ASAP. But Brandon called my husband to tell him to hurry and get out. We were easily going to be out before the 11:00 deadline. Why be so unkind if the house had no running water and was unable to be used? RUN, do not walk away from Brandon. He is disreputable. As an update: Brandon messaged my husband to call me a liar about this review. (There were 5 adults on our trip who experienced this.) His unprofessionalism in texting us after what we went through because his feelings were hurt by reading an honest review, just makes my point even stronger. Second update: 8 days after getting home, Brandon is still calling me a liar. Please do read other recent reviews. One on Birdeye just 3 months ago, describes Brandon's response to renters in a situation they had no control of and his follow up contact after reading their reviews which was described as "aggressive and disrespectful." Brandon gets very few details right of this bigger picture he creates below 1. We were not met at the front door when we returned from our day around the lake. There was a team of Douglas county workers out back. They DID NOT say that the damage was solely due to lake levels and DID NOT say that it hadn't been repaired because of lake levels. They were concerned with fixing the line at all (although other properties were able to be fixed that DO NOT share this same wall) because the sea wall at this property was not built properly nor being repaired in the proper way, According to the professionals, the cost of doing it correctly was a point of contention. Douglas county couldn't cough up the ten grand and the owner wasn't either. The line would continue to break each time the waves got rough. One worker commented, "I can't believe they rented this place out." 2. We did not store ALL of our belongings in the garage. We spent 2 days cleaning out the house of 2/3 of our belongings which we crammed into 2 hotel rooms for 5 people. Only the things we couldn't fit stayed in the garage because we couldn't afford another room and Brandon was not interested in covering any of the costs of our move. As no one could use the property, this wasn't an inconvenience to anyone While my husband and I moved belongings and threw away the food and meals we had bought and prepared, my son used the wi-fi to take his online college course. The hotel only had an unsecure connection. We only left some supplements and medicine in the fridge until our departure day. We did not use the fridge other than storage. We had wanted to use the Marla Bay beach to at least be able to swim in the lake, but the codes were changed. My husband *had* asked to sit on the back porch, but everything was a negotiation (nothing was done with kindness) and the house was just a reminder of how awful the trip had turned out. We didn't do that either. 3. We DID NOT stay there for 5 uninterrupted nights before the line broke. It was 4 (details should be accurate) and included , as it has every year, cleaning bathrooms, dishes, utensils, and glasses. To think that including the cleaning deposit in the refund we waited 8 days for was some act of benevolence is laughable. 4. He did print my husband a check. I guess he can celebrate that truth. It was the day before we left and he had tried to postpone the meeting twice because he's busy. He threw an unfeeling "sorry" over his shoulder as my husband left. We cashed the check that day because of our experience. We have never been treated with the indifference that Brandon showed us. We have been staying in Tahoe for 20 years. Sixteen of those years were with other agencies. We know Tahoe is wonderful. We know what other agencies are capable of just as we now see what Brandon is capable of. I'm sure he'll send my husband another text. If Brandon had spent the time and energy to take care of his renters that he has spent responding to bad reviews, he may not get bad reviews. BTW. The helpful score below is from my friends who know me to tell the truth.

The biggest positive about Marriott's Timber Lodge is the location. It's close to everything,…read moreincluding Heavenly Village, restaurants, shops, and the gondola, which makes it incredibly convenient and walkable. We typically stay at Edgewood when visiting South Lake Tahoe, but decided to try something different this time. Unfortunately, the stay got off to a rough start. We arrived around noon on Friday and were told our room was ready, even though official check-in is at 4 PM. When we went up, housekeeping was still cleaning and informed us it would be another 30 minutes. Later, the manager called to apologize and explained that we had been given the wrong room number. He asked for permission to have staff move our belongings to the correct room. While the apology was appreciated, it wasn't a great first impression and set the tone for the rest of the stay. There is no room service, despite having an onsite restaurant (Fire + Ice), which was disappointing after a long travel day. I also asked the front desk if they had honey so I could make green tea in our room and was told they didn't. For a Marriott property, that felt surprising and oddly basic. Housekeeping is not provided daily. There was no one to make the bed or tidy up during our stay. While we were told we could call if we needed anything, it still felt like a noticeable downgrade in service for a hotel at this price point. We stayed from Friday to Sunday, and the only complimentary item offered was a single homemade cookie, handed out individually. On Saturday, hot chocolate was available, but it was $5 per cup. Charging for hot water, cocoa powder, and a few marshmallows felt nickel-and-dimey, especially at a resort-style hotel. The biggest frustration, however, was the constant timeshare solicitation. Immediately after checking in, we were approached at the concierge desk and pitched a "promotion." We declined. Later that same day, we were approached again and declined once more. Then on Saturday evening at 7 PM, my personal cell phone rang with caller ID showing Marriott. It was the same person calling yet again to pitch the timeshare. While a gift card was offered, not everyone is interested in $200. Our vacation time is more valuable than sitting through a 90-minute sales presentation. After declining multiple times, the continued follow-up felt unprofessional. A clear "no" should be noted and respected. The room itself was nice. We stayed in a one-bedroom villa with a full kitchen, washer and dryer, living area, and a separate bedroom and bathroom. The layout was functional for families, with two TVs and a sofa bed in the living room. However, the sofa bed was extremely uncomfortable and made sleeping difficult, especially after long days out. There was a simple welcome note in the room, but no other welcome amenity. We weren't expecting much, just a small thoughtful touch. The property does offer an outdoor heated pool and jacuzzi, open from 8 AM to 10 PM, which is a nice amenity for families and for unwinding after a day out. Checkout is at 10 AM, which feels early. Many comparable hotels offer at least an 11 AM checkout. In our case, by Sunday morning we were so eager to leave due to the overall experience that we checked out at 8:00 AM. We genuinely couldn't wait to go. Overall, while the location and room layout are strong, the lack of basic hospitality, repeated sales pressure, limited housekeeping, and early missteps made this stay feel more transactional than relaxing. For the price and the Marriott name, I expected a far more polished experience. We would not choose to stay here again.

We absolutely loved our stay at the Timber Lodge shortly after the snow storm in Feb. Hubby and I…read morewere celebrating our anniversary and had never been to Lake Tahoe. I booked our stay, got the 2 bedroom suite. We had a nice view of the pool and gondolas. The rooms were very spacious and very clean. Loved having a full kitchen even though we didn't use it, but fridge and microwave were nice to have. Fireplace in the room is for looks only, doesn't produce heat. I was a little worried about being hounded by the timeshare ladies after reading several reviews about them but they tried talking to us at checkin, asked us to come see them after. We did not. And we avoided the hotel lobby our entire trip! So didn't bother us one bit. Just stay clear of the hotel lobby and you'll never see or hear from them!