The geniuses aren't trustworthy. The "genius" "Matze" told me that I would be contacted if…read morerepairing my MacBook keyboard would cost more than 400€. When I came back to pick it up, they charged an outrageous and unforeseen amount of 650€. Doesn't take much more to buy a completely new MacBook. The boss of the store told me that they would trash my device if I wouldn't pay. Even though I had already seen him there on that day, I was told that "Matze" was "busy" when I demanded to talk to him. I should have recorded every conversation - lesson learned. Don't trust these folks. The customer service is lousy anyway. All I can say is: never again.

I was there in July and bought an iPod touch, store was empty and staff was nice and friendly, had…read moreno problems (but what problems would you encounter anyways?) Then, I was there for the iPhone 5s launch, waited since 4.30am with about 150-200 people in front of me. They started handing out tickets at 7.20 and only at 8.10 do they notify us that the gold and silver ones are sold out. Undoubtedly, this is Apple's fault, but, for example in Tampa, FL, the manager already informed people waiting in line the night before. Here they didn't, which shows that they wanted to force people to buy the black one, so they didn't wait in line "for nothing".

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