Our furnace went out in sub-zero weather - late at night (of course). We thought we knew what the problem was and needed to locate the part. There was a SINGLE HVAC repair service in our area who was willing to help us, even though they didn't have the part, and referred us to Taft-Wiley. When we called them they connected us with one of their service men who spent a great deal of time with us on the phone troubleshooting the problem to see if we could fix the issue. He was very helpful and patient. Though he couldn't help us fix the problem, he did figure out what the problem was and called us back in the morning to connect us with a company we hadn't called) to come do the repairs.
They did not have to spend the time with us on the phone that they did late at night - at no cost. Even if they are expensive as the other reviewer stated, we'd pay it gladly if they weren't so far away. I'd even buy his smokes. read more