No one at counter to take orders apparently these businesses are not into "real" customer service. The person who did come to counter to take cash did not change gloves when returning to prepare food. Long lines - long wait. Customer in front of me did not even receive his change but declined it instead of waiting. Obviously training and management is needed. read more

Friday 2/13/2026 I thought ordering online and going in to pick up would be faster because drive thru line was around the building, I was totally wrong. My order wasn't being made and I sat there 30 minutes while customers were trying to get into the lobby to pick up door dash orders , they locked the doors at 10pm. I ALWAYS LOOK over my order before leaving because this has happened A HANDFUL of times. NEVER tell your customer that the food that's missing in the bag is in there especially when the customer took every item out to make sure it was all in the bag in the store before we left. I was missing two of the four soft tacos I ordered, he stood there at the front counter smiling at me telling me they were in the bag, he asked to Take the order back to the food line to look in the bag, came back and smiled/laughing at me saying " ma'am the other two soft tacos are in there I just looked in the bag". Yeah by that time I was pissed because nothing makes me more mad than somebody lying to my face basically he might as well called me a liar , so I opened the bag and pulled the entire order out to prove to him the other two soft tacos weren't in fact in the bag, I asked so where are they ????? At this point I was very rude because it pissed me off and he standing acting like I'm the problem because I'm mad that he's basically calling me a liar when he lied and took the food order back to the to say he looked and saw the tacos in there. This isn't how customers should be treated . The store looks disgusting food tables in the lobby were dirty along with the floors, the back kitchen is disgusting . I'll NEVER give my service there again after how I was treated . That Taco Bell needs to be shut down nobody knows how to run it , the place is disgusting . I don't know how half of the fast food restaurants in Troy are still open . Why are we paying $15 an hour to these people who don't want to work anyway. Nobody can keep the fast restaurants clean or the bathrooms clean. It's really disturbing when you see them eating while prepping customers food also and not washing their hands . A lot of these workers need to be retrained in customer service especially if they're left in charge . read more

Waited 50 minutes for 1 soft shell taco and one hard shell taco for dining in. Man waiting on a door dash order got frustrated and left. Dining room was filthy. 5-6 people waiting on orders and a man working there yelled the order of orders being done. Oddly ,the drive through appeared to be running smoothly. Will not be returning to the Taco Bell in Troy , Mo. Customer service was horrible. If I could, would give a neg star. read more

Just to show the level of frustration. As of this writing it has been 32 minutes waiting for our food. Thirty two minutes. Absolutely unbelievable. Just go through the drive through - that's heavily prioritized over the inside. I will wait to actually post this when we get our food. Ah. Just came. 547-622. 35 minutes in total. read more

Taco Bell - Receipt showing time of order. - Fast Food Near Me - Troy, Missouri

Went through the drive through to be helped by AI, then when I told them I had three orders for pickup they told me only two could be given then. I restated assuming they misunderstood that they were from an online order. She sassily told me "yeah so you'll have to go through the drive through again to get it." I asked if she could just give me the orders since two were under one name anyways and she yelled through the speaker that I had to go around again. Very frustrating now considering the long line in the drive through. Very rude service. My food better not be cold. read more

I paid for extra chicken but didn't get any, cheese clearly is not melted The app won't let me leave a review read more

Taco Bell - chicken quesadilla - Fast Food Near Me - Troy, Missouri

Terrible service, workers don't use communication with customers. I don't recommend coming here if you're hungry and need food asap.

Worst of the worst. Stopped here on Friday april 5. Went inside to order. Took 55 minutes -unacceptable.

This meal was exquisit. To add detail the plain tacos had the perfect ingredients (all correct) and the meat was perfectly cooked. The drinks were as normal was delicious. The service was fast and good. read more

After years of not going to this Taco Bell, we decided to try it. That was a big mistake. Purchased five crunchy tacos and two chicken Chalupa's. Tacos were not crunchy. And the chicken Chalupa's were stale. All of it tasted like it was made the day before. We won't be going back. read more

Reviewed this a while back. I pretty much always do soft taco supreme combo. Just order at the counter and not the kiosk or online if you dont want to hang around and remind them to give you a drink cup. I have experienced and observed this time after time. As long as I can remember the price gouge here is the drink. But the diet mtn dew does not dissapoint. Through multiple visits the lowlights were finding a hair and chomping down on a bone fragment. That wasnt enough to keep me from coming back though. read more

The slow service is not because they are always busy. It seems like that because they are so slow all of the customers start stacking up in the drive through line. I even tried going inside so speed up the process and it was just as long. 90% of the people working here are cracked out on god know what and have a total of 5 teeth. The food is alright but if we have to wait this long the food should be a lot better. I can go to chihuahuas and get faster service and better food on a Friday night and the people at chihuahuas have all of their teeth. read more

This service is slow here because it's always sooooo BUSY!!! BUILD A BIGGER TACO BELL FOR THE LOVE OF GOD!! And hire some more people!!!

Would give a 0 star rating if I could. Went to the taco bell in Troy mo for lunch and when pulling my food out of the bag a type of millipede crawled out of my food. When I took the food back to the manager I was not told I'm sorry or anything she just stayed quiet gave me my money back and walked away. This restaurant should be permanently closed! Who knows how many bugs there feeding to there customers. read more

Fast service in a long, late night drive through line. Both of the team members I encountered at the intercom and the window were so kind, patient, and helpful. They had such a great attitude. After ordering the food, even my 3 year old daughter in the backseat said "that guy is the best there ever was"! read more

We pulled into the drive thru at 2:12 on a Sunday afternoon (5/15/22). We were five cars back from where you order. It is now 3:03 and we just ordered. Three cars between us and the window. Trapped in the line of a "fast food" drive thru for what is sure to be one full hour...or from the owners perspective, that is about 7 - 8 cars served per hour. I agree with an earlier review. Keep driving to BG or Wentzville. Really slow! Food received at 314. read more

the staff was friendly and fast! But I ordered 6 items and was shorted one. that didn't bother so much but upon arriving home I discovered that only 1 of the 5 items I did receive was something I ordered. definitely wasn't happy about that. wasn't the point of fast and friendly if you're missing accuracy? read more

This Taco Bell is always great when I come through. Fast service, and they have touch screens in the lobby. The restaurant is clean and the manager is on top of things. read more

You'll be glad you held out for the next Taco Bell. Several employees present but slow. When we got there they were all congregated un the kitchen area. No TP in the women's bathroom. After TP was put in, no soap was available. Also, no hook in the bathroom. I'm not putting my purse on that floor! read more

The people running this establishment are totally incompetent. They had 3 - yes 3 cars in the drive thru line and it took 25mins to get from ordering to payment. The food was horrible and the staff were indifferent little a$$hole who had to be asked to take an order. DON'T waste your time and money. And these jackasses in fast food want $15 an hour to do what technology has already replaced. Geez these people sucked!!!! read more

1 star off because they have dine-in signs all over the windows and in the lawn but 4 stars for the customer service and allowing me to come inside and order food for my family anyway because we were pulling a trailer. THANK YOU for being decent human beings. read more

Usually pretty good quality food with exceptional speed of service, but stopped by today and the quality of the food was just unacceptable. I'm not one for bashing restaurants just to make myself feel better but this is just ridiculous. If I'm going to be paying this much money for your food at least give me the quality of food I'm paying for. Very unsatisfactory. read more

Taco Bell - Fast Food Near Me - Troy, Missouri

The Tacobell in Troy, Missouri is stealing from its customers so take the time to look at the amount of ingredients they are putting in your tacos and Chalupas. I have posted at least 2 photos of what I was given and this is after the second time of going back. I was told by the employees and management that I could pay for an additional meal if I wanted more. When I told management I was going to call their corporate office I was told to go ahead that they are not corporate and not answerable to them. And they said if I did not leave with what they had given me and what I had paid for that they were going to call the police. I brought this meal home to my 11 year old daughter after paying almost $8.00 for it. I to am going to look into reporting this business to the Missouri Attorney General because after contacting Tacobell Corp. (Yum Foods) they have not been back into touch with me. read more

Taco Bell - As you can see this taco had no filling in it what so ever. This is part of a Chalupa Meal I was given the second time I had to go back. - Fast Food Near Me - Troy, Missouri

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Just came from there. 11:00 and not open! Hours state til 1:00 a.m. All outside lights on but all lights inside turned out, not a soul in sight. What's up with this?! read more

went through n side to get sun food and my friend made a order that took 43 minutes to get to tacos this a shit hole they don't listen to what you want i asked for no lettuce and it was loaded with lettuce this place is terrible if i could give it a zero i would don't recommend this place the are so unprofessional i tried using the bathroom and had to wait 7 minutes for a worker to get out went in and it reeked weed. read more

Ordered a 12 pack of tacos and a taco salad. Asked for extra hot sauce. Received 4 packets total. Was scared to look at the tacos but to my relief were perfect and by the book. They have ran out of beef before. Drive to Wentzville a they know what they are doing. Lots of missing items in orders from time to time. It isn't no that difficult. read more

Let me start by saying since late Nov. '21 I have tried going to this Taco Bell every other Friday to see if they've improved and tried getting a damn Bacon Crunchwrap (because if done right they're INCREDIBLE) I have left with disappointment approximately 85% of the time. If you decide to eat here I'm sorry but they're probably going to be out of stock of what you want somehow . Whoever orders their inventory really needs better numbers or some elementary math assistance. The food is usually subpar at best. Employees sometimes don't show up at the opening time of 9am (which is no good that they open so late to begin with but that's a corp. issue there.) I have been disappointed with this certain Taco Bell since I moved to this little desolate town and seeing improvement would make me tremendously happy. But there have been many times where I have been flat out frustrated with this place. Please please please fix yourselves Troy Taco Bell, I would gladly give you money if you could learn how to heat your food properly, have adequate inventory, and (I'm speculating that this is an issue) a new manager. read more

OMG do not eat here my family got dinner from here we all ended up with pin worms ended up going to hospital for treatment we where on meds for like two weeks horrible read more

Terrible service. Also the drive-through person was obnoxious and using silly voices and ridiculous accents. Worst experience yet.

It is nice to see a complete staff of mentally challenged employees but when people start walking out because of no one doing their job and vulgar comments about customers coming from the back loud enough for everyone out front to hear I would say it's time to fire everyone and start fresh! read more

I was really hoping for at least an acceptable experience. Went to the drive-thru, received no hot sauce after requesting it, no napkins, and hair in my food. read more

Manger was nasty and rude I was in the front for 5 mins and know one was even paying attention to the front you have a girl in the back saying shite. Shite lol then the girl comes up and takes my order and tells me they don't serve tacos till 9 am all Taco Bell's only serve tacos lol than when I call the manger wood not give me his name and he hung up on my three different times because he did not went to get in trouble and than wents to tell me that I am the one with the problem who talks to there customers like that I was always trained of the customers are always right no matter what but in this situation the manager was the only one that was right hopefully something gets done about it this is the first time I've had an incident or problem at this company they are very disrespectful and very rude to their customers have you look at the reviews you will see that I'm not the only one that has had a problem with it read more

I ordered 2 burritos and got nine flour tortillas with nothing inside them. Also there was a fly in my drink and a white substance floating around read more

Got a chicken quesadilla and they filled it with chicken. It was a great late night snack!

cinnamon twist were stale, they had no beef or chicken. manager did cuss me out over the phone. for no reason stating i was someone else. #lovethisplace. but the burrito kinda smack. other then that dont recommended but will go there when i get fucked up. read more

Against my better judgment, I decided to revisit this taco bell. After sitting in the drive-through for 20 minutes, I was informed that they do not have any beef available because everyone is ordering food. Last time I looked at the menu. Everything has BEEF!!!! This place is a freaking joke! read more

The late night shift is very nice and courteous. I go about once a week and the food is always warm and good. I would recommend this location to anyone looking to fulfill their Taco Bell needs. read more

Live near by out in Lincoln county. Second time our order was wrong, order seven items only got six. Young lady who took my order was very polite but notice another young lady from the back who put my order together basically threw my order to her obviously had an issue going. Not coming back. The number on the receipt was to a fax so I couldn't complain. read more

Waited for about 45 minutes in the drive thru. Pull up to the window to see employees standing around. Staff did not apologize for the lengthy wait. Also, the place was not busy inside. Dissappointed. read more

I just wasted the last 40 minutes of my life in the drive-through at this Taco Bell. When I complained all she had to say was sorry we're busy. from the moment she took my money it took seven minutes to give me my food. you should never spend more than seven minutes at any Taco Bell drive-through. This is the closest restaurant off of Highway 61 and 47 in Troy. The assumption would be it would be a fast experience spare yourself the trouble do not eat at this restaurant!!! read more