The daytime manager is very snooty and rude. Needs customer service training. I give it a 3 star based on my experience.

I duno about these workers I tell them no sour cream 3 times and they still mess my order up come on man gotta do better than that read more

Taco Bell - Nacho fries looks horrible - Fast Food Near Me - Prunedale, California

This used to be my favorite location. I am the same distance from this one as I am from one in Watsonville but wow this location has gone downhill. I no longer can bring myself to come here. They stopped taking mobile orders, some of the younger female staff are always so unkind, pretty common to miss an item or two in the order, and it now takes forever to get food when you order inside. It's just frustrating and sad cause there are some very nice people who work here! If they could bring back mobile ordering and put a smile on their faces it would truly make a world of a difference. read more

Was supposed to be a Chicken Cantina Meal. Literally what is this. They handed us this concoction of what is literally just a broken taco shell and cheese. Not even melted. Just cheese. I could easily make this at home for less than $33 tf. The guy just said "Sorry.." as he handed it through the window. Also they gave us the wrong drink. Service was fine though. I guess. read more

Taco Bell - CT Chk Meal....? - Fast Food Near Me - Prunedale, California

Can we give zero stars? Rude staff, horrible service. Argue with you even when you show proof of an order.

Very bad customer service. No one inside will assist you with an order. We stood there for 10 minutes and no one came to the counter. No cars at drive thru either! We left! Will not return! read more

My husband & I went there to grab a quick bite for dinner. Worst customer service ever! No one at the counter, we had to order food through their Kiosk. When food came up by a staff member, never asked, would you like sauce? My husband went back to the counter when he noticed that we didn't get sauces. He had wait for a long time to be acknowledged then he asked for the sauces. He came back to the table to sit down when he noticed that we didn't get our drinks. He went back to the counter, again waited for a good 5 minutes to be acknowledged then one of team members named Genesis asked him "What do u need" and my husband replied back and said my drinks. She rudely pointed where they were & said "Over there". Who in their right mind talks to their patrons in that manner? Where is good customer service nowadays? I know Taco Bell tries to save money by putting those Kiosk in to eliminate jobs but my goodness, acknowledge your customer and provide good customer service with friendly questions and answers. Taco Bell has to remember with no customers, no jobs & businesses go out of business! We won't be coming back to Taco Bell, that's for sure!! read more

Cold food Indifferent service Incomplete orders Ordered 3 boxes and all the food was thrown in a bag.. surprise! An employee brings their kid in and they watch their iPhone at full blast in the dining room I know it's "fast food" but come on!!! read more

Taco Bell - This is supposed to be their new salsa verde burrito. Straight to the trash. - Fast Food Near Me - Prunedale, California

Bad service at the drive through & when i opened my chicken tacos it was just lettuce. it had one piece of meat in one taco & the other none. I never go to taco bell & this was definitely the last time. read more

So today at around 11 pm I went through the drive thru to get me some dinner after work, notice the fact that taco bell closes it's bussines at 1am which is a 2 hour difference, I get there and everything looks normal but as soon as I get into the drive thru they turned the menu lights and the the other lights off and as soon as I left everything went back on, I was not the only one because as I was leaving another car pulled up and they did the same thing to it, which is denny us a service that we are going to pay for. I would normally not say anything but it did get me kind of mad at the fact that even tho they got 2 hours till closing they won't serve you, its messed up and wrong for taco bell workers to not want to do a job they are paid for, I would not recommend going there not only for their bad customer service but also their cleanliness reputation. read more

Idk if it's just me but I always get the shittiest crunch wraps everytime!!! Idk someone always told me crunch wraps is so good but im always disappointed here and it's the closet place to me. I thing they're biggest dissatisfaction is the crunch wraps don't ever get them trust me it's so disappointing here!! read more

The absolute shoddiest customer service and rude management. Went through the drive thru and ordered a minor snack and drink - no biggie - but then the drink wasn't given at the window - also no biggie ... originally Went to the door and knocked - it was locked but nobody came to address us. The drive thru line was crazy long because of all days, McDonalds (which is usually open 24hrs here) was closed. I had to call four times to get someone to answer (the first three times it went so long it asked for my security code) and was received by an individual saying she was the manager and that she would NOT bring the missing item to the door but that we could get in the long line of cars to retrieve the missing item. I asked about exceptions and she said that after 10 - they weren't allowed to open the door for any reason and that I could call corporate and give them her name (which she did not provide) and that they would tell me the same thing. I expressed my dissatisfaction with how the situation was being handled given that the line was so long and the mistake was not ours alone (every car in front of us got their drink before their payment was taken but not us) - I said there had to be exceptions and she said it's a safety issue and when I said I was getting back in line - she said well okay whatever that's fine. As a manager of a restaurant, I understand safety better than a standard customer but my staff and I would never make someone get into a line of 7 cars to replace something that we forgot. As a side note - our missing soda wasn't at the window when we got there (they had to make another one) - so it must've been given to someone else. read more

Let's just say I'll never go back there! Don't get me wrong, the food came up fast but it's suppose to be fast. The place was dead and silent. I asked them to turn on some music and they didn't. The food was gross of course I mean it's Taco Bell lol. The icing on the cake was when I got up to leave, I caught my foot on the booth and fell down. The girl working at the register pretended not to notice. I figured because this happens all the time and it's a liability for them, they are told to not ask people if they are ok. Yuck my tummy hurts read more

Marina, CA Taco Bell has screwed up two of our last three drive thru orders. Double check your order before you leave! read more

This Taco Bell is the only one I will go to. Always have my order correct and the food comes out piping hot! Anytime I go to a different one I kick myself afterwards! read more

Today 10/27 8:40pm the drive through cashier was extremely rude she did not want to give me my order as I asked. She even cussed at me! Very unprofessional! I asked for a manager and she closed the window on me! read more

Worst taco bell to ever exist. If the bathrooms alone weren't enough to show how bad the place was, the actual service we received was enough to show for it! Bathrooms, absolute shit, water all over the floor. Family was left standing waiting to be attended for too long of a period, even after making a lighthearted "people are stealing over here!" Joke to make sure others acknowledged we were there, we still received no help to order. We were given the wrong food items and were charged for different things, refused to do anything about it and acted extremely dumbfounded. Dumped a huge pile of sauce packets into our bag, beverage dispenser was horrid as well. Either you got colored water or it was an extreme amount of foam with the soda. Everything about this place is horrible, 0/10. read more

Wow, I am a Taco Bell aficionado and this place rocks! Clean and orderly inside. The restrooms were spotless. My order was ready BEFORE I even sat down. Whoever is running this ship is doing a great job! I eat TB a lot and this was one of my top 5 visits! Man, great job! Enjoy! read more

They legit only gave me half my order in the drive thru. I mean if I worked at a fast food joint like, this I'd do half the work too. Definitely hope that chick see this. Eat a bag of dicks read more

They had one thing that could compete (sort of) with local taquerias: the spicy tostada with added nacho cheese sauce. Sadly that is no more, so Adios to the Bell. read more

Drive thru for lunch. Only ordered four items and they manage to mess up two of them. Asked for Diet Coke and got regular, had to ask for my bottled water, taco sauce, and napkins. Regular crunchy taco had about half the amount of filling as normal. Don't waste your time here. read more

Very uncomfortable visit! Drive-thru was long. Lady at the ordering box was very distracted & was both hurrying me along when ordering too slow for her & saying "what?" if too fast. I get a soda with no ice when I asked for light, no napkins, no forks, no sauce, & a missing ingredient from the burrito. It got uncomfortable when I told them they forgot cinnamon twists. I was told, I believe by the manager, that it wasn't on my order. I said I was obviously not heard, wanted them. She said they don't have any, don't take window orders, & I'd have to wait in line again. I told her we could see a dozen of them behind her and my wife leaned forward & said we've been waiting a half hour. The employee started getting hostile at this point saying she knows we're frustrated about waiting but she's frustrated so many people are ordering so much food. She says she doesn't appreciate how rude we are. I asked her how much they cost, she said $1. Then she speed-walked to get me the food, practically throwing them into the bag, and when I tried to pay her, she swatted my cash away & exclaimed she didn't want my money. She said she doesn't like rude people & to take it & go. We're all struggling, this is unacceptable. read more

Taco Bell - Receipt from visit, not including the cinnamon twists. - Fast Food Near Me - Prunedale, California

Specifically said no sour cream on my order and gave me pure sour cream on all of my tacos

Worst taco bell....food is made poorly, burritos cannot be handled do to poor staff processing, they fall apart while eating. I ordered 4 crunchy taco via the drive thru, each taco had about 6 shreads of cheese and not much lettuce. No customer service......i had to go behind the counter to get a fork, and was told by the mgt that the staff was too busy to help existing customers. They are serving slop......i love taco bell food but will not go back to this location. read more

Really clean Taco Bell. Service was fast. Food tasted like... Taco Bell. Taco Bell is a fast food restaurant, and that fact has enabled me to meet my character requirement for this review. Knowledge is power. read more

Went through the drive thru at 8:00 am but there was no breakfast menu so we decided to go inside to order. Nobody was inside (they stayed in the back) so we just used the touch screens to order. We placed our order and wanted a text message receipt, but never received it. We waited at the least 20 mins when 1 of the girls placed our hot "iced coffee" on the counter and walked back to the back. There was nobody else there. The easiest thing these 2 girls could've done was greet us or acknowledge us.. Someone showed up in drive thru and the 2 girls were just chillen. Horrible customer service. We ordered "breakfast salsa" and we realized all the sauces were displayed to grab but there was no breakfast salsa :( First time getting Taco Bell breakfast and definitely the last. Don't go here.. especially if you're in a rush. read more

They definitely could use an extra hand. I waited 15 minutes for my breakfast burrito the place is literally empty inside now I know why.

Very bad experience my spouse went to order some food spent over $35 dollars for them to give poor quality food I understand stand it's fast food but giving him a burrito with a hard tortilla?! Come on as if they burned it on purpose asked for a Gordita crunch gave us a Chalupa ? Forgot our freeze when he went in to tell them they just said sorry and handed him the same food back terrible terrible service employees need to be properly trained or just close this place down will not be going back read more

Went there for lunch today Sunday at 1:32 pm. Elizabeth took my order. Was it because I'm white that she gave me attitude from the moment she opened her mouth. I ordered a number 2 combo regular with a strawberry freeze. She never repeated the order as they do at the drive through. Maybe If she wasn't on her cell phone while she was getting my freeze. You can see this on the camera. Well I got a number 3. I told Elizabeth this and she got loud and said no you didn't. I only wanted my order but after the second attempt it was still wrong. I was afraid that at this point that they would do something to my meal. So I asked for my money back and left. I'll never return. I should of checked the Yelp rating before I went there. read more

I gave this place one more shot and they blew it. Since the previous times through drive-thru, all orders were wrong or missing items. I went inside to a seemingly empty dining area. The girl at the counter was friendly (almost too friendly) but, I waiting 10 minutes for all the drive-thru customers to get served first. How fair is that? I was there 1st. My nacho bell grande had maybe 5 whole chips and the rest were broken little pieces. I didn't complain but, the next guy after me did. His order was wrong.. As I ate, the friendly worker was sweeping, emptying trash and spraying chemicals around me. Nobody wants that. I got half way home to realize I had something stuck in the back teeth that felt slimy. Being on a motorcycle, I couldn't spit and had to wait to get home. You could only imaging what it was for 10 minutes holding it in you mouth. Gross! It was paper. Somehow a big wad of paper got in my food and I can only imagine what else was in there. No more from here....ever read more

Ordered a Chalupa cravings box which was advertised on television at five dollars but was told at the window that the owner adds another dollar on to all the special deals what a plunger don't bother going to this place Stay away from Prunedale Taco Bell unless you want the owner putting their hands in your pocket and stealing money. read more

This place point blank sucks. From customer service to getting your order right. The management at this place should really be retrained.

Probably my worst experience at any Taco Bell, ever. Went through the drive through and ordered a Chalupa meal, Nachos Bell Grande with extra meat, and a 5 layer burrito. Chalupa wrap was old so it tasted like cardboard. Burrito tortilla was old and hard as well. Nachos had all the toppings piled on one side, so half the toppings were stuck to the lid and no extra meat. Burrito had a huge chunk of sour cream on the end of the wrap, none elsewhere. Taco shell was shattered and stale... I know that you aren't aiming for fine dining at a Taco Bell, but there's a reasonable expectation of food and it should appear similar to how it's advertised. There wasn't a single item of my order that looked presentable, and it all tasted old and stale. The employees here don't care at all. Whoever prepped my food doesn't value that I spent money here. So, I suggest you don't. read more

Once again Taco Bell in prunedale managed to mess up our order. Every time. Wrong items, 3 missing tacos. And it has been happening since way before covid so that is not to blame. How hard is it to read an order and put the items in a bag read more

Re opening very soon ! Good for Prunetucky! And good for Taco Bell Bad for Micky dee zzz read more

So HAPPY that they reopened this Taco Bell. We missed it so much. It has been completley remodeled and upgraded. We went for dinner and only had a few things but we'll be back to try the rest! Their staff were very friendly. read more

Taco Bell - Nachos supreme - Fast Food Near Me - Prunedale, California

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Visiting this taco bell was very unpleasant. The food I received was of the lowest quality foods I have received from a fast food chain. I ordered a crunch wrap supreme, and it was basically just the tortilla, lettuce, and cheese. It was the thinnest thing. I also ordered the Cinnabon delights there, which was a mistake. They took 10 minutes to fry them, and when they finally gave me the Cinnabon delights, they had no sugar. They gave me some bald ass cinnabon balls, and i had to ask for more. they didn't add any. they jut drizzled a pinch of the sugar on top, and when the employee was packing them, he dropped the ball. Terrible service, and won't be visiting again. read more

Good, cheap food. You can eat comfortably for under $8. The chalupas are pretty good. The shrimp tacos, which they only have during lent, are good but don't sit as well. My favorite meal from here (chalupas xxl) are no longer served. :( read more

This taco Bell is always very quick with their service. food prices are fair. But today I went through the drive-thru and ordered the new rolled tacos and then I ordered a bean burrito then a large drink. I noticed that the large drink cost $2.50 in that area but it is displayed for $1 if you buy the rolled tacos. I got to the front and ask the cashier about the price discrepancy and she said oh that large which is actually the same large. I think they're needs to be some kind of correction with that price for unsuspecting customers who are expecting why $1 drink and actually getting charged more. read more

Soggy, very soggy, hard tacos. Like they make them in advance and let them sit. They almost always fall apart because they are so soggy. You get a "crunchy" taco for the crunch! Would be nice if they fix it because everything about the place is good. read more