I need to take a moment to share a situation that happened to my 15 year old sister yesterday. The way she was treated by this company and owner is absolutely deplorable and I feel it my responsibility to advise my close friends and family to never do business here. Please understand if reading this that while I hesitate very very strongly when considering leaving less than positive reviews, this must be shared.
If you know my sister or our family, you know that she has Autism, which makes it EXTREMELY difficult for her to talk to anyone not in our immediate family. Yes, she is so much more than her disorder and of course it doesn't define her, but the fact remains, she struggles every day to interact with people. Thanks to the work of my parents and her involvement with horseback riding plus a lot of great barn friends, she has gained a tremendous amount of confidence - confidence that was devastated today for absolutely no reason other than the horrible attitude of a business owner. My sister walked into this woman's store today to try on a jacket. She made a comment to a friend about the possibility of price comparing to a similar jacket she liked online. Her intention was to find one similar to one she had seen online with intent of showing our mom later for potential purchase. The purpose of her visit to the store was to hopefully find a jacket that was comparable and buy it! This highly innocent comment was taken out of context and Brenda, the owner, exploded (more than one witness has attested to this). She snapped and very aggressively told my sister that she has several friends who have lost businesses thanks to online shopping and that it's rude to use her inventory to try on a size. As a small business worker, I understand completely the need to grow and protect your business, but this was just vile. The way my sister was yelled at was completely unnecessary. Even worse, I see via Facebook that the owner's response to the situation is a flat out lie, and that she refuses to take accountability for a bad moment that deeply hurt a young girl. That's incredibly disappointing and telling, honestly. If she would have stopped to ask, she would have learned that my mom and sister have spent hundreds upon hundred of dollars on hunt coats, saddle pads and everything in between at her store, which will needless to say, never happen again. Our family friend attempted to calm the situation, while my sister sat stunned, and her reaction to our family friend was just as aggressive, never allowing an explanation. Brenda, I hope you know that up until a few MONTHS ago, my sister couldn't even order food by herself. She couldn't look at waiters, workers, or even extended family in the eye, and today could have been monumental to her confidence and progress. I am so disappointed that a quiet teenage girl could make you so angry, simply by wanting to be an informed shopper. Know that my sister has cried many embarrassed tears. It is my hope that she understands that she will not be treated this was every time she talks to a stranger. If your intention with your words, tone and attitude was to prevent business loss, you did the exact opposite. I feel very sorry for you. read more