I have to give an update to the Sportsplex. We went over there for the Pirates-Cove Swim on Friday…read morenight.
This review is for a particular staff member who was in need of some serious coaching for customer service.
Now, before we went , the site says go at least 45 min before hand to line up and they start to sell tickets half an hour before the swim which was at 7:30 pm. The reason for this insanity of earliness was because of March Break.
So we went there for 6:30. We went up to the desk to ask for the tickets and she said they would start selling them at 7:00.
No problem, she told us to stand in the line, which is what we did. There was another lady there with her children who was there since 5:30 pm, she thought she could buy hers ahead of time. Policy is No!
I understand why this policy is, so I do not have an issue with that.
The issue was with the lady , who we believe was management.
She proceeded to tell us to leave and come back, that we were interrupting the line of the people who were going in for the 6:30 swim.
Please take note, there was no one in a line for the 6:30 swim, they simply walked right up to the counter and we are talking a span of 2 minutes.
Now, being the person I am, I simply said , no. I was not going to walk around for 1/2 hour to come back and stand at the end of a line when I am standing at the beginning right now, where is the logic there, I will tell you, There Is None!
The other lady, however was not quite so diplomatic, she and the manger started to exchange words. The Manger was telling us to leave and come back, the lady was very unhappy that we were being told to go and do something else and come back.
Let's just say, after we all had words with Miss Congeniality, we stayed exactly where we were and within 15 minutes the line was down the hall.
Hind-site, we would have left and been at the end of the line. I would hate to hear the conversation at that point.
It is unfortunate that she was on duty that evening, as she did not win anyone over, just annoyed everyone. And we all thought she was poor with the customer service.
Now, the swim, that was good. Lots of life guards. Great Fun!