By far the worst company that I have ever dealt with. "Customer Service" is a joke. I can't reach a…read moreperson to talk to. I strongly advise....go with another WiFi provider. This is not worth the trouble

If I can give them a big fat 0 i would Im in A area that kinetic can only supply. I work for a…read moregovernment agency doing billing for disasters. I'm in the middle of a disaster and my Internet goes off. They tell me they can't even get someone out to see me for a week. How was that supposed to help me? I'm in the middle of a disaster. Not only does the customer service sucks. The Services I supposed to be getting 100% and it's always between 30 and 50%per the technician. if I'm one day late on my bill, they cut me off so how do I cut them off? The reason they treat us like this is because there's no other Services down here. Every day I have to go to a library or some where else with Internet in order to get my work done but they put me on kinetic business account that I'm paying almost $300 a month for and the services to not work, no apologies. No, don't pay this month. No refunds no nothing praying that AT&T gets to our area. This company does not understand how dangerous it is for us to be in this rural area without even emergency communication because of there's no Internet there's no phones how do we call 911 if there's a emergency, no TV for news. Nothing so how is that safe for us? DO NOT GET Kinetic it's like using a plastic cup with a string attached in 2024 it doesn't work not worth your time or money. They should just close their doors. Reporting to Better Business Bureau, FTC and Department of Safety because they are horrible and unsafe.

The staff was very pleasant and tried to help. I had problems but it was not their fault.read more

When I walked in, the atmosphere was not welcoming. There was three employees on the floor. One of…read morethem I assumed was a manager, who was "too busy" to say hello or anything. I waited to be assisted. There was a woman in a brown "Bebe" spaghetti strapped tank top, who I worked there. That was a turn off. I then heard the manager say to another employee who just came out from out back "That guy needs to be helped." I was assisted by Chance. I was switching three lines over from Verizon. I could tell by the look in his eye that he was excited for that (I worked for a cell carrier before)... new lines were king. I gotta tell you, I wasn't impressed with Chance. No personality. Didn't set up my account the right way and was quick to push me out the door. What was even more ANNOYING was his co-worker wanting to take a Snapchat pic of him and her and he stopped mind transaction to take the picture twice, because the first one did not come out the way she wanted to. He liked the second one because he had a crown in that picture and as he stated, he wears a crown because he is the king. I hope this does not foreshadow how my experience with T-Mobile is going to be. I just know to avoid that store in Warner Robins, even if they do have a king, by the name of Chance, that works there.

Cox came out and repositioned the cable from my previous review and they finally got it right. So…read more I will move them into the OK category for now. It appears fixed without any bad consequences-will wait and see. My review has gone from negative 5 stars to 4 stars now because it was fixed good like the picture shows before and after. But 1 star less for all the trouble I had to go through is fair I think. I wanted to give you all an update so you know that they did fix it after effort on my part, so that's a plus for them I needed to recognize here.

Does someone among my friends have a connection or experience that might help me get proper service…read moreby Cox Cable Company in Macon, Georgia? If so, please let me know who to contact to get a bucket up the pole to fix the problem. I have been a Cox customer for 50 years, first ten in my ex husband's name, last 40 in my name. When I retired 15 years ago, I bundled phone, t.v., and internet, and added 15 movie channels, expecting the expense to be my main entertainment in retirement. I started paying about $180.00 month and it is now $240.00 monthly. I've had trouble with the t.v. going down frequently requiring reboots, etc. for several years. In the last three months of 2024, I had four house calls. They have replaced the box several times. EOM November the technician climbed the pole, ran tests and said the men in the bucket needed to make the repairs; they would probably come at night and I didn't need to be available. They did not call to confirm a time, they did not send an email, they were not on the security system camera, but the records show they dropped by and left as no one was home. I have repeatedly told the various techs that it generally happens when it is raining or very cold. Since early November I have had to have a system reboot eleven times. Sometimes it works easy, but often it takes a service representative a half hour to get it done. It went down twice 1/1/25. The same tech came for his 2nd time, again climbed the pole, ran 5 test, and said 4 failed. He couldn't give us details as to WHY they never came with the bucket to repair, but acknowledged they did not make the repairs he requested. On Jan. 6th the t.v. went down again. Although the automatic reboot worked, Doug called and got someone named Erica. She set up a service call for today between 1:00 and 3:00. I just got a call from a technician with an accent. He (M. J.) said he couldn't fix it himself but would escalate the request for the bucket to come. I contacted Cox, and could not be connected to Erica. I explained everything to the service rep. He again said the request for the bucket would be escalated. I asked to talk to a supervisor. I was put on hold. No one came on the line as a supervisor. I am livid. UPDATE; Talked to another rep. This one listened to my whole deal. He explained the system better. It generally takes a full week for the bucket truck to come out. I do not need to be home. They do not inform me of anything. In three days I will call to view the status of the ticket. They can open up and tell me if they have been up the pole to fix it or if it is still pending (which it is now). I did tell the young man I will give it a week and if it isn't fixed I will contact the FCC and file a complaint. Still hoping someone will come up with a connection at Cox Cable to get it done.