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    T-Mobile Experience Store

    3.7 (9 reviews)
    Open 10:00 am - 7:00 pm

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    1 year ago

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    1 year ago

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    1 year ago

    Jeyden and Krystal were super helpful and nice with upgrading my IPhone. They gave great advice on upgrade plans.

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    2 years ago

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    5 years ago

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    Ask the Community - T-Mobile Experience Store

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    People searched for Mobile Phones 530 times last month within 15 miles of this business.

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    Verizon

    Verizon

    2.2
    (37 reviews)
    0.1 mi
    $$

    Thanks for finally helping me get my service disconnected and the router returned. By phone it was…read morehard because no one was able to connect my account to the device I had been using. Shoutout to Josh and jasper for quickly addressing the problem and getting the return handled. The store has a check in screen when you enter but it was nice the manager got me checked in right away there was a bit of a wait but that's to be expected Friday afternoon.

    We switched because this store manager Gabino and rep Josh promised us no fewer than 3 separate…read moretimes that our lines would be $25/line for 2 years. Go into another store a week later and told, no, they are $40/line. Call Gambino DIRECTLY and are assured, it just hasn't settled yet. It will be $25/line. Fast forward to yesterday when all of our service was cut off for non payment of a $400 bill!? Liars. Thieves. Gambino and Josh are just that. Lied to make a sale and now I'm on the line for it. Try calling that store! I dare you! it's an 800 number and you cannot get anyone on the phone and conveniently, Gambino is out on vacation. So I'm left now to write a bad review for them wherever I can. Now I have had to spend hours of my time talking with incompetents on the phone who weren't there originally so cannot help anyway. It's all heresy now and I'm sure that I'm screwed but don't believe this store! All they want is the sales and will say anything to get them. LIARS!

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    Verizon
    Verizon
    Verizon

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    Apple Ridgedale

    Apple Ridgedale

    2.4
    (76 reviews)
    0.3 mi
    $$$

    They dont realize they have a severe problem staring them in the face. At a few trouble shooting…read morecounters they have these internet data ports ready for use. I think there are 8 of them but the store doesn't realize they are useless. I looked into a few of them and most were heavily damaged on the inside. Can't be fixed just replaced. Yet the geniuses keep plugging the data cables in thinking they are working. They cant possibly work because of the damage inside. I bring this up because my fix there today took an hour and a half. It would have been far less time if they knew of the inside damage. At first glance they look fine. But when you look into them you can see the pin damage. Btw, I install data systems and have installed hundreds of these data ports. The genius bar needs to get smarter.

    Really long wait at the Genius Bar despite a waiting area that was pretty empty the majority of the…read moretime. I had a scheduled appointment (although I was a bit late so I take full responsibility for that). After I was checked in and seated though it still was 47 minutes before a technician saw me, and almost an hour and a half before I was presented with a solution, which ended up being going to another store since they didn't have the parts needed to repair/replace my phone. I filled out the appointment request form very descriptively including the device type when making the reservation. I wish there was some sort of verbiage at the front and to state "hey we don't have this in stock, just so you know" Overall the staff was friendly, and I got to have some nice conversations with other customers. Could have been better, but I'm certainly not switching to Android, so I'll live. Just plan accordingly if you made an appointment. You may spend a large chunk of your day here.

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    Apple Ridgedale
    Apple Ridgedale
    Apple Ridgedale

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    T-Mobile Experience Store - mobilephones - Updated July 2026

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