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    18 years ago

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    CeX

    CeX

    (13 reviews)

    £

    City Centre

    Review for CeX Arndale Manchester - A Wasted 24 Hours and a Damaged Device…read more I regret to say that my recent experience with CeX Arndale Manchester was not only deeply disappointing but also a telling symbol of why this company may not exist in the next 20 years. I handed in a pristine device, expecting a straightforward evaluation, only to have 24 hours of my time wasted, only to be told that my phone was "not sellable." More disturbingly, the device was returned to me with two fresh marks/scratches that were not there before. The damage was done, quite visibly, and the person who returned it to me a female staff member seemed unaware or indifferent to the fact that the device had clearly been mishandled during their assessment process. This kind of carelessness is not just unacceptableit i s corrosive to any customer-facing business. The irony here is tragic: the very company that prides itself on being a marketplace for used electronics seems to be accelerating its own obsolescence by treating both customers and their devices with such disregard. If this is how CeX treats the people it relies on to sustain its inventory, it's no wonder many consumers are moving toward decentralized tech trade-ins and platforms that operate with transparency, speed, and respect. In an age of intelligent automation, blockchain-based transactions, and next-gen peer-to-peer resale models, CeX's archaic and inconsistent service model epitomized by the careless behaviour I witnessed today is writing its own demise. It's no longer just about product margins; it's about trust, precision, and a future-ready approach. On all of these, CeX failed. This experience has left me unhappy and disillusioned, and unless there's a radical shift in professionalism and process, this may well be my last dealing with CeX.

    No phone line to speak of and the whole company continuously selling broken or counterfeit goods…read more Breech of UK consumer laws and consumers rights in that there are no advertised direcr communication methods and All std rate company phone lines now direct you to their website form which you will not receive a reply from in a reasonable time espaicially if you require a return/refund. It also says use social media handles for "urgent enquiries". This is a shambles and the social media handles are inactive and also rely on you being 14 and having access to these trash sites. Sold ps1 time crisis in such bad condition it wouldn't boot, sold a dualshock 3 and what came was decidedly not a dualshock. Had to spend bus fare and leave early turning up unannounced to get it sorted, costing me time and money when I tried for hours to sort it remotely, like you know, the way I purchased! There is another number to ring and that is actually a premium rate number, bet they have that active though further breeching UK law. Reported to trading standards this morning.

    T-Mobile - mobilephones - Updated May 2026

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