Andrew was very awesome and everyone in the store was very helpful to everyone who came into the store. I highly recommend coming to this location for the best customer service and experience read more

My experience here with Elizabeth was grade A. She and the rest of the team showed such great customer service, went above & beyond to make sure I got the help I needed to keep my first responder discount. read more

T-Mobile - Mobile Phones Near Me - Biloxi, Mississippi

Elizabeth did an excellent job in fixing my issues with my phone. She is incredibly patient, and a pro at teaching this tech stuff. I would give her an A+, but T-Mobile should gibe her a raise! She deserves it. read more

My experience here was absolutely horrible and I'm still dealing with the nightmare. Was in MS for school back from August til October. Stopped in to check out phones as my speaker was starting to go but ultimately just browsing. Elizabeth persuaded me to do an upgrade and assured me that I would not be paying for the phone since it was part of the deals they had at the time. I asked multiple times if the phone was free, to which she and the manager stated yes, I just had to pay the taxes on the handset itself. Fine. That's a pretty common deal when newer versions are released. They didn't have the one I wanted in stock so they had to order it. I told Elizabeth multiple times that I was out of state and that it would need shipped to the store. She still had it sent to my home address... My husband had to ship it to me via UPS (thankfully T-Mobile reimbursed me those charges.) Took it to the store to swap out my old phone and had it set up, to which the guy who was doing it, elected to set it up as a new phone and not use the backup information from my old phone so I lost a good amount of everything. To make matters worse, I'm currently paying for a phone I was assured was free because the promotion they told me I was getting, apparently had to be used for a NEW line, not an upgrade. So after months of calling customer service and not being able to return the phone as an option, I'm stuck paying an extra 20 something a month for the next couple years. DO NOT join T-Mobile. They are the absolute worst and have terrible customer service. As soon as phone is paid, I'm OUT OF THERE! read more

I rarely make comments about businesses especially during these dire times because businesses need to thrive and people need job security. However, this is the most impertinent, unprofessional, and callous sale assistants I have ever seen in my life! If I could, I would give the TMobile at 2650 Beach Blve Suite Biloxi, MS a 0 star, and they should have stayed with Sprint! They are making T-Mobile look subpar compared to Metro PC (baby brand), ATT, and even Walmart! The reason is that T-Mobile Mobile didn't send me a phone in 4 days after I expedite the delivery because of the lack of communication and with a 2-hour wait to speak to a representative. After communicating with the representative I was informed by an awesome salesperson (1 out of 10) to pick the phone up at THIS LOCATION and they will waive all fees that I paid over the phone, they refuse to give me the phone after the sale representative notated to waive all fees because I just have paid them over the phone! I was livid because we had to drive 30 minutes with a newborn in the car and still didn't get a phone per the request by T-Mobile Representative. They all have their own rules and regulations which makes NO sense because they are under the umbrella of T-Mobile and they still received my funds for a product that has been delayed with NO notification! The BEST T-MOBILE was the one in New Orleans..Tchoupitoulas..similar problem ...much better customer service 4 years ago..The entire service has gotten worse since then. They need to revamp like Verizon...Have online chat.....pick up the store.....great customer service! read more