This is my experience here. This is not counting the kindness of the employees. This is more of a review on policies, procedures, and training given them. This is a copy of the letter I sent the District Manager. I added the Post Script.
Dear:
I am reaching out to you to make you aware of a total breakdown of your systems for serving your customer. From purchasing, to training, to knowledge of the vendors you work with, my experience has been a total disaster! I bought a phone from an independent T-Mobile location in Central Falls, RI on Dexter astreet. It was a Samsung A32. It was purchased 9n 3/17/2022. I am a Sprint customer that was absorbed by T-Mobile. I also was a Metro PCS customer for years. The phone spazzed out and wasn't working for days. I spent no less that 12 hours IN YOUR STORE over multiple days trying to resolve this. Once, I spent 5 hours in your store, and twice stayed 30 minutes after closing. Once, it necessitated me having to buy an umbrella due to the rain that was occurring once I left the building. I just today received my phone. I was told, as well as your representative, via the speakerphone feature, that I would have to wait until the next business day to receive my phone back from Samsung. Samsung refused to work on the phone unless they had a receipt. I had given the receipt to your representative before I sent the phone off to be repaired. Samsung wanted a receipt, but I have now thrown it away. So, they sent it back unrepaired. This is NOT a good model, and in my opinion, should not be on the shelves. One of your employees had this model and gave it back because he had issues with it also, As a matter of fact, it's hanging up in the store. A customer showed an interest in buying a m A-32 while I was there and immediately, due to everything I've gone through over the last two weeks, told the customer, that the phone was not available. Your employees did NOT know if UPS could pick up the phone at my house ( which UPS can for a charge, unless Samsung pays for it ) and I ended up walking half an hour in 70 plus degree heat to drop the phone off at an Advanced Auto Parts store. TWO managers there have told me face to face that there's NOTHING they can do for me. This is why you are receiving this email. The employees were accommodating and kind and gave me a chair to sit on while I was sitting in the store trying to get a work this out.
I look forward to hearing back from you. Lots more to email, but won't fit. read more
