Do NOT shop here or you will regret it! there are plenty of other t~mobile stores around the area, and this independent contractor are a bunch of LIARS and THIEVES.
I was really excited about a launch for a new phone and took every measure to ensure that I could get the promo. went in and their system was down? at this point so they said they will still sell me the phone with the promo as long as I fill out and sign a paper transaction form. Which I did as I didnt want to miss out on the phone I wanted and they only had one. several WEEKS later, i get a very large charge to my credit card, $300 more than what I agreed to pay. As I wasnt expecting this kind of charge, it screwed with my bank account leading to several overdraft fees. They did this all without one phonecall or email notifying me about the charge and not the amount I agreed to pay! This is ILLEGAL!
When I went in confront them about this, they said it couldnt be helped because the promotion ended. When I asked for my money back, they said they could only do credit towards my account, which I could live with. So I said fine. Yet I continued to get full account balances for two months. I went back recently to ask them about this again, and they give me some bull$#!T excuse on how they posted the credit to the wrong account. After I got really upset with them, they said they got it right this time and will credit me an additional $50 for my trouble. Yet its been two weeks and im getting into my next billing cycle again with no credit. Must've lied just to get me out the door.
I went back today, and all they said is that its being worked on and they have no control at this point.
I call BS
Ive tried to be patient and give the employees at this store the chance to right their wrong but its already been 3 months since all of this has started and never once followed through properly on what they said.
Like I said, LIARS and THIEVES read more