It's really sad because my experience in their storefront was wonderful. I worked with McGee, he…read moredidn't bombard me like sale reps do when they're salivating for a sale. He let me do my thing and gave me his card, I contacted him the following day (again I was happy to work with him unlike every other sales rep following me around this store and other stores) with what I was looking for and the dimensions of my living room for sectionals. My issue is with their delivery system. The first couch was scheduled for delivery two weeks (which was almost two weeks after the initial purchase) before the main one. I was given a time frame. I'm an active duty military member living alone and cannot drop at any point for a delivery. So I waited and waited for 4 hours as my "time window" kept getting pushed and pushed on their schedule. Fine. The couch (a small love seat) gets delivered and set up. Now the second delivery for the main sectional. Due to my waiting for the first delivery, I decided after looking at my time window and seeing I was the 4th stop, I could go into work- check the progress of the delivery drivers and make my way home. Again, active duty military I cannot just come and go as I please or skip half a day for a single delivery. So they call, as soon as I get to work that they're on the way- not sure how the 4th stop could be at 8:30 in the morning. So I let them know my base is 30 minutes from my house and I can leave now OR if you could please just switch my stop with another stop and come back to me. They said, you'll get a call from the dispatcher. Dispatcher calls and says they can only wait 15 minutes BUT when you get home, call us and we'll check with the delivery driver. So I leave work at 9am, call rooms to go at 9:30am and let them know I am home. The rep said okay, we'll contact the delivery company and call you back if they can fit you back in. Okay- I waited two hours and still have not heard back. So I call back- rooms to go rep said they are on their 7th stop so they're not done yet, I'll call them and call you back. I said are you sure? Are you sure you will call me back because I need to know if I can return to work or stay and wait. She said yes, absolutely they will be in contact with me. It is now 6:30pm- not a single call has been made back to me. So I call FOR THE THIRD TIME to be told oh? Deliveries are done for the day, we can reschedule you for a week from now or 10 days from now. I need my couch- I'm going on almost a month without this couch I purchased. So the soonest obviously. I asked to please, please just put a note or comment or ANYTHING to have my delivery at the end of their day or the first stop so I know to tell my chain of command I will be coming in just a little later than usual or just give me more of a notice. I *cannot* just wait around all day. She said sure but no guarantee. So now I'm waiting another week for my couch with no time frame given as of yet and no guarantee they will take into consideration a single person that is owned by the government's schedule. I'm angry with how the customer service reps handled this, I had to call three times, was promised to be called back and never was. This is the second day I have sat and wasted waiting for my delivery. If you can pick up your own furniture, do so. If you're fortunate to have someone else in the home be there all day and wait, have that. If you are stationed somewhere, don't know anyone yet, are single , and know the burden of trying to be at work but be at home for a delivery, pick another company to work with.

We went to Rooms to go on N Davis Hwy in Pensacola on 2-16-26. We purchased a house full of…read morefurniture from Shannon. Shannon was great. We explained right off the bat that we were building there and would not be down until May. Shannon said no problem as long as we put down a deposit they can hold the furniture. I put down 1000, deposit, then a few weeks later added 600, when they called stating the manager would like something more to continue to hold the order. It is May, we have closed on the home and I paid the 15000 bill for Rooms to go in full. Called to schedule delivery only to find out they only have part of my order. They did not hold it. We have sold everything and are moving there with clothing and pets only. They said they can deliver what they have next week, then another piece a week later, then another piece in JULY, no I am not joking and the final piece in September. Are you kidding me? I have bought a lot of furniture in my 53 years on this earth and have never heard of such business practices. Never. It is dirty and it is underhanded and obviously we will never spend another dime there. How disappointing .

I purchased a Temper Pedic mattress and tried it for a few months and slept terribly. I returned…read moreit and had to pay $500 for the return cost. The truck that came to pick it up backed into my driveway instead of just parking on the street. While backing up and attempting to avoid hitting mailboxes the driver drove the front truck tires into my neighbors yard and turned the wheels before backing up. The company said they didn't do this even though I called them immediately with pictures. They admitted the driver backed into my driveway but said they didn't do the damage and won't file an insurance claim to cover the damages to my neighbors yard. This entire nightmare will cost me about $1,000 for months of bad sleep. See photos. The positions of the mailboxes make it very difficult to back a large truck into my driveway without ending up with front tires on grass.

Christian!! I can't say enough great things about him! He set us up with a used mattress that was…read morein our price range, when it turned up damaged he worked to get us a brand new mattress still in our price range to be delivered in our original delivery time. He kept us updated through the entire process. If you go to this location ask for Christian!

Phillip and his team are awesome! Keep in mind, this store is basically a store that specialises…read morein close outs, overstocks, etc., so they may not have everything in stock that you're looking for. That said, the team here is very good about helping you find what you're looking for. I purchased beds for the family as well as a recliner set for the living room. I couldn't be happier with the products! And, they worked out same day delivery! What a great group of folks as this store.... I highly recommend you check 'em out for yourself!

I don't even want to go inside because of all trash that is all around the store and parking lot…read morehow about cleaning up around your store looks nasty

Mike was very helpful and knowledgeable. I love my two new chairs and they are very comfortable.read more

Went to Ashley Outlet-Pensacola. We were very disappointed in the customer service we didn't…read morereceive when we went back to get another piece for the sectional we had recently purchased and pick out some end tables. We walked in and not one time was spoken to, no greeting like the first time we had been there back in June. Other customers had been addressed after we had walked in, they were not busy at all. We had been seen by the associates and waited patiently for one to in the least acknowledge us. We had walked the entire showroom twice looking at everything, even walked past the backroom associate. NOTHING! As we walked out after being blatantly ignored, we passed two of the sales guys, one of them made eye contact and just walked away. I guess we didn't look like the ideal customers that day. Luckily, when we dropped $$$$ on a reclining sectional back in June, Sales Lady Shannon was a rockstar! She sat with us on every single sofa we tried out, she listened and discussed every aspect of what we were wanting. So clearly the males in this store are not interested in making commission. Unfortunately, we have to go back, seeing as this is where our sectional piece has to come from, but will only be going to see Shannon.

do not use false…read moreadvertising bedroom sets do not include box spring and frame even though it is in the picture. they waited until day of delivery (within one hour of the delivery window) and my husband already put down a deposit and we were told we are all set- to inform us that the box spring and bedframe were not included and proceeded to try to add it on for additional cost. that gave us no time to try to make any other arrangements. forcing us to either pay more money or have a mattress on the floor- extortion. bad business. we almost went through with our order, but ultimately-we canceled our order- after the manager herself said, "well the picture has blankets and pillows- were you expecting those those too?" this would not fly at other duty stations. military friendly area my eye. word will spread all over base how the manager spoke, what she tried to pull, and not to use this rent a center. manager needs better training in customer service and in good business practice. there is no way rent- a- center trains them to do this.

The Website needs to be fixed. The beds are horrible and everything cost more then it should. But…read moreif you need it they bring it right away and they are fast with there business.

These guys are local and stand up they have new and used furniture to fit any budget I recommend…read morethem to anyone who is looking for good products with great service

From the owner: Jims New & Used Furniture & Appliances in Pensacola. Your Local Source For New To Used Furniture…read moreAnd Appliances. Call Us For Living Room Sets, Selection Of Bunk Beds, Living Room Furniture, New Bedding Sets & More! Need To Replace A Appliance Or Two, Talk To Us Today. Call Our Trusted Team For Designing Ideas & Consultations. If You Did Not Buy It From Us, You Paid Too Much. We Offer Financing

They would NOT let us take a mattress home with us that we bought. They INSISTED it be delivered…read more They delivered a cheap hard rock of a "mattress" that was NOT the one we selected in the store, and then said no returns.

I was looking for a good but still affordable mattress and this place was great! The owner was very…read morehelpful and friendly. He helped me to find the perfect mattress! I will be coming again for sure in the future. I highly recommen this place! Thank you Matco Mattress!

Ok let me start! I have bought 2 sleep Number beds. They will tell you 25 year warranty. They will…read morenot stand by their warranty. I had a part go out and it was $700. I spent 14k for the bed. So if you want a bed that may work this would be a good one. If you like rolling your money away, and you can sleep with it. This is your bed! Ok since you want to blame your customers and not stand by your company. I was told by "sleep number" salesman at your store said it was all covered. I was very pacific when I asked him. Seeing that I had problems with the first bed I bought. To say you have a 25 year warranty, but doesn't cover the whole bed and asking me to read some BS you came up with, no thanks. I will not be a customer again!

Bought our first Sleep Number bed. It will take a few weeks to get in. Elizabeth was our sales rep…read more She was pretty amazing. No pressure and explained all the features of each bed. We also purchased two pillows. I can not wait for this bed to arrive!!