I wanted to give this salon a second chance after a previous experience because I received a gift certificate for Mother's Day. Unfortunately, my experience with the front desk staff was disappointing both times I returned.
On my first visit, I was immediately met with an eye roll and a rude attitude when I asked about a wait time. I was told it would be over an hour, even though the salon did not appear busy. The interaction made me feel very unwelcome, so I left.
About a month later, I decided to try again so I could use my gift certificate. I was greeted by the same front desk employee and received the same negative attitude. Again, I was told the wait would be over an hour, despite the salon not appearing busy. I chose to stay, and only about 15 minutes later I was seated, which made the original wait estimate confusing.
The nail technician who helped me was wonderful, very kind, professional, and pleasant. I believe her name may have been May or June. She did a great job, and I tipped her well because she provided excellent service.
What disappointed me most was that the front desk employee seemed friendly and welcoming to other customers while consistently being rude and dismissive toward me. Even at checkout, the attitude continued. Whether or not someone remembers a previous review, every customer should be treated with respect and professionalism.
The person at the front desk creates the first impression of a business, and unfortunately, I left feeling targeted and unwelcome. The technician earned this review more stars than it otherwise would have received, but customer service at the front desk needs significant improvement. read more