I went to see this clinic ahead of a trekking trip in Peru. I had previously received the…read morerecommended vaccines but wasn't sure if I needed the yellow fever vax too. I was able to make a last minute appointment same-day which was truly clutch as other travel docs had nothing available for days. (Shame on me for waiting until the last second!) The building was relatively easy to find and the elevator took me nearly right to the front door of their suite. The waiting room has chairs spaced apart (likely still from COVID precautions) and was appreciated. Check-in was quite easy (a quick form on an iPad and a few questions on paper about the specific visit) though the front desk worker overcharged me. I sat in the waiting room for about 5 min past the scheduled appointment time but was called in right after which was refreshing as I know doctors often get backed up by the end of the day. The doctor himself was absolutely lovely! I mentioned where I was traveling and he was incredibly thorough with questions and determined I didn't need the yellow fever vaccine based on where I was going. He did prescribe a Z-Pak which was incredibly appreciated as I know others who did the same trip recommended it. He also had the front desk employee refund the overcharged amount. Overall I would recommend this place for anyone who needs a travel doctor and will absolutely be back ahead of my next trip!

Quick and efficient service with no appointment required. The doctor was friendly and attentive…read more However, I would like to mention a few concerns. I visited for a yellow fever vaccine, which involves a subcutaneous injection (administered into the fatty tissue beneath the skin). The injection site seemed a bit unusual (please see the attached picture), and later became inflamed, red, and swollen. I am planning to travel to Africa soon, and the doctor mentioned he would prescribe medication for traveler's diarrhea. However, when I went to the pharmacy, they gave me a prescription for malaria (something we had not discussed) and did not receive the Z-Pak prescription for traveler's diarrhea from the doctor's office. I had to return to the pharmacy the next day since they were closing.

1 other patient was here and I waited for an hour after being told a strep test takes 5 minutes.read more

DO NOT GO HERE. EVER. I almost never write reviews, but this was by far the worst medical…read moreexperience I have ever had. While visiting New York, I became seriously ill with chills, fever, sweating, nonstop coughing, shortness of breath, and intense chest pressure. I know my body, and having had bronchitis a hand full of times before, I was confident that's what was happening. I was seen by a male doctor who was completely dismissive. After I explained my symptoms, he asked if I had asthma or allergies and then flat-out told me there was "nothing he could do." He refused to treat me, only prescribed an inhaler, and told me to buy over-the-counter medicine at CVS. His brilliant medical advice? "Wear a scarf, maybe that will help the coughing." I spent the remainder of my trip absolutely miserable, running a high fever, unable to sleep, and had to cancel all my plans that day and ultimately had to delay my flight because I was so sick. The moment I got home, I went to another doctor and was immediately diagnosed with bronchitis exactly what I had told this so-called "medical professional" from the beginning. This entire situation could have been avoided if I had been taken seriously and given proper care. Instead, I was dismissed and sent away sick. If you value your health, do not go here under any circumstances.

I felt really well cared for during my first visit to this urgent care today. The front desk was…read moresuper kind and even went out of there way to update me on an out of their control delay... I mean it's urgent care these things happen. The nurse and Dr Chiu both were very kind, empathetic to my circumstances and listened to my needs and help me get on the path to feeling better. Def a very good urgent care.

Male receptionist working September 12th at 3:30pm was incredibly incredibly rude. I have POTS and…read morefibromyalgia and ran out of instant ice packs in my bag and was having an episode and going to faint soon and needed a spot to sit, drink my water, and cool down to stabilize my nervous system as fast as possible. I would have gone somewhere else but knew I wouldn't make the walk. They reluctantly gave me an ice pack after I asked which was great and helped tremendously, but receptionists looked at me like they wanted to kill me, were incredibly judgmental, and didn't even respond when I said thank you. Instead they just stared at me giving me a judgmental look like I was some white girl being dramatic. This behavior is unnecessary given the fact it's an urgent care and people go in needing help, and I was quiet and respectful when I went in.

I have great insurance & even with it this place charged me $260 to tell me I have the common cold…read more I suggest going literally anywhere else.

Absolutely the worse City MD I have ever been to. I work in healthcare and the wait time is…read moreunacceptable. Even with an appointment you wait a long time, but the worst part is once you are called into a room you sit there and wait at minimum 45 minutes before someone comes in to see you. There is nothing worse than sitting behind a closed door while you hear voices giggling outside. Not even giving the courtesy to open the door and apologize for the delay. When I did open the door, I was told "sorry I can't make the doctor go any faster, you are welcome to leave and come back later". Really? So, after waiting for 2 hours, I should leave and come back later? I did leave, but I will never return to this location again. DO BETTER!!!! I am sure they will not reply but I am hoping that someone will read this and decide to go elsewhere!

I returned to MedRite today with a medical issue I was experiencing and was completely stressed out…read morewhen I arrived. I have to reiterate again how wonderful the staff is at this location. Special thank you to Kristy, Mely, Kennedy, Stan, Nick, Ben, Natalia, Kiran, Judah Fierstein, MD and most importantly, Mallory, who was able to talk me down from the proverbial ledge and really assuage my fears about my issue. She was so knowledgeable, approachable and down-to-earth. The staff are really top-notch and I cannot recommend them enough. With much gratitude for the wonderful care I received!

Most unprofessional experience I've ever had in a doctor's office…read more -Staff laughing and looking at memes while patients are waiting for care. -Guy in scrubs with no underwear who's butt crack was half out on a chair (like the whole time) -Horrible IV insertion for blood work... wasn't secured to my skin, very painful, took hours to stop bleeding, now very bruised. -had to retake a test twice because the staff didn't know how to operate the tech. -Staff were robots. Uninterested and rude, no eye contact. Least of my concerns... I wouldn't be surprised if this place is shut down within the year. Do better

I've been to this Medrite 3 times (and a location that closed at least twice) because they are so…read moremuch better than their competitors. Even when the waiting room is packed, I am seen within an hour. Everyone here is kind and helpful which is so important in an Urgent Care. The payment and billing is easy and no surprise fees like citXXX (iykyk). I most recently saw Dr Michael Paltzman who offered to see me anytime this week if my symptoms got worse which was beyond thoughtful of him. I never feel rushed talking to the providers or intake staff. They all take their time to explain the symptoms, treatment, medication and plan moving forward. I've gone for a little bit of everything and I highly recommend!

Just got stitches for the first time and Dr Martina Edmonds was really amazing throughout the whole…read moreprocess. I couldn't be happier with the result

Conveniently located by Columbus Circle. Generally clean, but chairs are worn out with ripped…read moreleather, the garbage can sits open next to water machine and seats (it should really have a cover in a place like this), and no one is required to wear masks. Front desk was ok, hard for them to hear me through the glass separators. Doctor was okay. You scan a QR code to register. The kiosks are no longer there. It's a bit annoying they ask for some of the same info despite having been there before. Apple Pay did not work. I waited about 15 min as a walk in. They took vitals and a test then had me sit in an exam room for an hour. I felt forgotten as I could hear more patients being called back and staff laughing/chatting outside. There was no sense of 'urgency' to be seen. For the hefty co-pay I had, I expected a little more.

Location is good Dr was a complete waste of time. Literally came in my my asthma didn't even check…read moreto see if I was wheezing and didn't offer me a breathing treatment. He literally spent 30 seconds in my room.

Needed to get my thumb checked, and did not want to travel an hour to see my PCP, and my PCP would…read morenot be able to do an X-ray in the office or put a cast or splint on my thumb. Made the executive decision to try an urgent care instead of a local emergency room. Emergency room's on a Friday in NYC., can be a gamble. Summit Health and CityMD are now part of VillageMD.  VillageMD provides high quality, accessible healthcare services for individuals and communities across the United States, with primary, multispecialty, and urgent care providers serving patients in traditional clinic settings, and in patients' homes which is a service I love, reminds me of concierge medicine, and through virtual appointments. You can easily find this location on West 14th street, 2 blocks away from Union Square. Upon arriving you're greeted by a very pleasant receptionist that will ask if you have an appointment or, are a walk in. I was a walk in, therefore I scanned the QR code at check in, which gives you electronic consent forms to fill out. The waiting area is very clean, no crowds, and esthetically pleasing to the eyes. The atmosphere and service gives you a comfortable, and relaxed feeling, especially with the beautiful art. After electronically filling out the forms, I was given an immediate appointment. My wait was barely five minutes. Went to the back, had my vitals taken. Doctor came in, within another 5 minutes. Had the pleasure of seeing Dr. Ira Owen whom was a kind Doctor, with excellent bedside manners. Felt like he was Superman, just needed a cape. After examining my hand, wrist, and elbow, the Doctor felt it was a terrible sprain. My thumb was put in brace, and I was given instructions on how to care for the sprain. My entire visit was probably under 35 minutes. Could not ask for a better medical experience. Definitely recommend City MD West 14th street location. Tip: If you need x-rays, call ahead to confirm which location has the mobile x-ray technician. To ensure you are not left inconvenienced.

I have been to this clinic previously with excellent care. However, this place has gone to the…read moretoilet. I had GI symptoms and was seen by a very nice physician and given a Zpack before my test results were ready, just as a precaution. Within 2 days, my test came back with a type of infection that would have actually been made worse by azithromycin. I called to request a medication change according to my test result. The assistant who answered the call assured me that a clinician will call me back shortly, if I didn't want to wait on the phone. After more than 4 hours, nada. I called, then this clinic refused to do anything but asked me to pay another copay to set up a virtual appointment, for a medication they prescribed me which would have certainly made me worse! I know because I have had this infection many years ago. Awful. Just book a virtual appointment with your primary care. Don't bother with this place.

I normally don't leave reviews but this place is awful. From the moment I walked in to me leaving…read moreit was a disaster. The front desk looked disgusted when I told her I didn't fill out my forms yet. I just booked the appointment 10min prior to my appointment. I came in for a possible concussion and the doctor looked at me like I was stupid the entire time and made me feel very uncomfortable. Definitely don't recommend.

My partner and I have been here three times in the past month and each time has been a different…read moreexperience. I am only going to speak to my experiences. I will note that I am a black woman, and I am also a medical professional who has worked in the urgent care setting as a provider. My first experience was fine. I walked in after a virtual consultation, checked in by a nice lady, and was tested. The PA, Theresa, came in and stood at the door to bark at me if I had any questions and I had none. Received my results rapidly. A mediocre experience. My second experience was great. I walked in after a virtual consultation and was tested. The MA I had, who I regret not remembering her name gave me the best COVID tests I've ever had. She counted down and made the experience almost enjoyable, and provided tissues before and after the test for my comfort. I received my results rapidly and was pleased with my experience. My third experience, which happened this past weekend was atrocious. I had a virtual visit with a PA who was over an hour late to the appointment -- I called the actual site and they told me to leave the appointment site and they would have someone reach out to me in 30 minutes. The PA then called me and went through the questions and she requested I be seen in person and that I can do that at the clinic when I arrived for my test, fine. I walked in during my scheduled appointment time and was greeted by another patient sitting in the lobby who asked me for my information. I was perplexed and turned to the actual front desk reception who said nothing but took down my information. Fine. I sat and waited to be called. As I waited, another receptionist came in and yelled "Ma'am" multiple times into the waiting room until I looked up from my seat, startled, and decided to check me in. I explained that I had already been checked in and she left me alone. I was soon called to the back. I was seated and given no instructions in the chair -- which is fine because I had been here before. Soon, the same PA from my initial visit, Theresa, came in and yelled at me from the door, demanding to know if I was a virtual visit. I explained that the provider from my virtual consultation had asked that I be seen for my symptoms. She continued to yell at me from the door saying that doesn't happen here and then eventually left without saying anything. I was stunned as I sat there. A little bit later, Todd, the MA, came in and started asking me questions. He asked me what I do for work and I explained that I was in the medical profession. After he was done taking my vitals, he said he would be collecting my specimen for COVID 19. I was shocked as I there was no explanation or confirmation from Theresa, and asked if she was coming back first. He said she would but he needed to collect the specimen first. Fine. He collected the specimen with no introduction or preparation for the patient. He did it twice in the same nostril and did not stay in for 10 seconds. At the end, he left. As he was leaving, my nose started to bleed very profusely from the attack and as I had no tissues or anything to stop the bleeding. As such, I bled over my shirt and eventually found gauze in the room. At this point, another PA, entered the room, asked if I was the "NP" very condescendingly and saw that I was distraught and bleeding. He provided me with more gauze and made excuses for Todd saying that they never provided tissues for patients, which was a bold faced lie because, as I mentioned, I had been here previously and was provided said tissues. At this point, I was so fed up with my experience that I asked to leave and my results be uploaded to the portal. I was crying and very upset. I have never been treated this way before at a health care institution and I know for a fact that others have been as well, just looking at these reviews and my partner's experience. Needless to say, I will never come back here as this was an abusive and terrifying experience.

I've been going to Callen for almost a full year. I was coming off a bad experience at another…read moredoctor's office. I find that the staff at Callen are very kind and always doing their best to help. I really love my PCP. He has guided me through HRT and is always aware of my body, its changes, and the things I'm worried about. His care is solid. The care is kind, efficient, and positively queer.

From start to finish, the providers and staff at callen lorde- Chelsea have been wonderful. I had a…read morevery positive experience with all the staff, medical and psych providers and staff at the pharmacy with my prescription/insurance assistance. They are a great team of people and I'm lucky to have access to this medical community.