In a nutshell, I'd say Syncro treat every case on an individual basis. They'll tailor a proposal to meet your Telephone Call Answering needs and even 'lead/advise' you on improving your brief & requirements. I'd describe this firm as a relatively small yet efficiently run telephone call centre. Syncro have been a customer of mine since 2009 and from what I've seen they display a lot of integrity, like to do things properly and if they feel your project is not a realistic one will even say so & work towards impressing you with improvements & advice. I think Syncro started off providing 'qualified' residential leads back in 2007 to a select few large companies whom are still long standing Clients. I know they also handle inbound telephone calls for Small & Large organisations whom require a personalised telephone manner. Uniquley, I'd say you'd benefit from a highly flexible telephone call answering system with many options available to you - call recording service, call monitoring service, caller stats reporting, telesales upsell etc. as well as allowing you to listen in real-time to your own callers - live. As a Consultant speciliasing in Software and Business Modelling, I've seen many varied CRM systems with many companies since the year 2000, but must say, the infrastructure & staff Syncro have taken the time & money to 'think out' & 'invest in' make this Call Answering firm's offering a little unique. I suggest you call Craig to find out this for yourself and view a demo of the system I've helped install! I hope this inbound call answering service exceeds your needs even ones of a diarising service. Do let me know if you feel my review to be unfair or even untrue - Steven Walters, Small Business Helper. 07973480268. read more