This place is great and super helpful and attentive as long as they are still expecting more money from you. But, as soon as you finish paying off your balance it all seems to go downhill. I paid over $2000 to have my daughter tutored over the summer to prepare for the ACT. After paying for the last few weeks her schedule was worked out for her to go 3 hours a week, two days a week. We made a plan (and scheduled) for her to take her final prep test on a Monday, so she could then spend her last two days (Tuesday and Thursday) going over any last minute problems that were found during the final prep test and the have Friday off before taking the real test on Saturday. The problems started when she had two weeks left to go. Apparently they are closed the entire week of Labor day and failed to tell me that when we were scheduling her hours. So after that week, she had 3 hours that I already paid for that were going to have to be made up during her last week. Ok, no problem, she can just go for 3 hours on Tuesday and 3 hours on Thursday to make it up. Monday, the day of the final prep test gets here and my daughter goes in to take her test. I show up about two hours into it to wait for her to get done so we can go over her results (I was told by Yvette that she would be there to score the test so we could see what needed to be reviewed with her on Tuesday and Thursday). I wait for over an hour, just to find out that Yvette is not there to score the test. I called later and was assured that they would have the results the following day. On Tuesday morning I called to see if it would be ok if we switched the schedule to Wednesday and Thursday instead of Tuesday and Thursday because we had something come up. Yvette was not there, but I spoke to someone who said she was one of the co-owners (I think she said her name was Christine) who put me on hold to look at the schedule and speak to the tutors and came back and told me that Wednesday would be fine and that she would make the schedule change. On Wednesday my daughter went in and apparently had to spent the first hour with Yvette instead of the tutor, because the tutor had too many students (even though this was allegedly cleared the day before.) Then my daughter sends me a message and says that her final prep test STILL has not been graded. So Wednesday is a complete waste of time because we have no idea what last minute things she should be reviewing. I called Yvette again and ask if she is going to have the test graded before Thursday so it could be used for the final tutoring session. She then tells me that Hannah does not have anymore scheduled sessions and that her time is up at the conclusion of the current session!! Thankfully I kept a spread sheet of what I paid and for which weeks and was able to show her that Hannah did in fact have 3 more hours and that SHE had scheduled us through Thursday. I'm then told that because of the mistake, she does not have any tutors scheduled to come in on Thursday and it will have to be Friday (so much for the day off before taking the test). So we arrange for my daughter to go in on Friday for three hours AND THE FINAL PREP TEST STILL IS NOT GRADED! I tried calling and got no answer. Text my daughter and find out that Yvette is not there again (The tutors apparently cannot grade the tests). So we finished up tutoring with no idea of whether it helped or not, and no idea if she is really ready to take the test! My daughter was supposed to take the test the following morning, but was in a car accident on the way there and was not able to attend. Now the test is a month away, so I would like to know how she did to see if there are things we should be working on. I have called 4 times since then and left a voicemail message each time to inquire about the test results. Two weeks later no one has called me. The funny thing is, they probably could have gotten a few hundred dollars more out of me for the extra month she now has to prepare, but they can't even take the time to grade a test or call me back!! read more

Sylvan has been the best for the kids. The staff has been helpful and supportive and always friendly. The instructors do such a good job with the kids and they learn so much while they are there and they love going. If your child needs help, call Sylvan. read more

Not a great feeling when your child is behind and you have to also help them complete hours of homework every night. I called Sylvan and the director was very helpful and was able to help my son get caught up this summer. Now we have made it part of hour weekday schedule to attend Sylvan and do their program plus added some time for homework as well. I really don't know what I would've done without their help. Thank you so much Sylvan! read more